The photo printing and personal publishing service is using the feedback gathered from live chat interactions to make its site easier for customers to use.

A paid search and online media campaign by digital agency Coolpink has led to a 22% increase in online sales at the UK’s largest bed specialist.

A new series of specialist office supplies websites, supported by a network of regional dealers delivering in every area of the country, aims to provide the value for money of a large nationwide business with the personal service of a local company.

Conversion Works, EMC Consulting and Moneyspyder have become the first companies to be certified under the new Google Conversion Professionals accreditation.

A new survey looking into the performance of thirty top retailers’ shopping baskets places Game top with a score of 67% but gives an average score of only 34% — with River Island coming bottom and Ikea scoring only 13%.

HDNL is to provide Ideal with a premium carrier service, promising an improved customer experience on the previous 3-5 day offering.

Internet sales at N Brown continue to grow and now account for 37% of all sales, the home shopping group has reported.

Rob Collins, director of ecommerce at Waitrose, will be sharing his perspective on how to achieve a seamless view of your customers across multiple channels at this year’s Internet Retailing conference on October 13.

Adopting a centralised view of customers across all channels will place retailers on the front foot when planning business strategies, product developments and customer service techniques, says Convergys’ Frank Sherlock.

More than one third of US retailers say their ecommerce revenues will be flat or down this year, but 70% plan to continue investing the same or more in their ecommerce operations.

Although overall like for like sales are up only 1.4% in the quarter to 27 June, online sales at M&S Direct are up 28%.

A new service called The Nod aims to help celebrity-obsessed shoppers find — and then buy — the products and services their favourite celebrities are ‘giving the nod’ to.

The ecommerce specialist is to provide the high street stationer with a new website that includes call centre, fulfilment and product information management modules.

The luxury men’s brand has launched a new international website using the CTS/Sell platform from Createthe Group.

Researchers yStats have completed an international analysis of leading ecommerce players across the globe to compile a list of the world’s top ten online retailers.