Customer Focus

Social shopping community increases conversions by 162% at Juicy Couture

Upmarket fashion brand Juicy Couture has seen substantial increases in page views, average time spent on the site and conversions since adding its Club Couture social shopping community to its site.

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Fashion brand Juicy Couture has revealed significant improvements in the performance of its website since introducing Club Couture, a social shopping community built on software from Createthe Group.

The social community uses Createthe Group’s CTS/Social offering, which forms part of the company’s ecommerce platform designed specifically for luxury brands. Since implementing CTS/Social Juicy Couture has experienced significant improvements in the performance of its site, including a 162% increase in conversion rates, a 141% increase in page views per visit and a 150% increase in the average time spent on their site.

Club Couture incorporates a number of social shopping elements including:

  • Create a Look — Shoppers can mix and match outfits and accessories in a virtual dressing room and browse through ‘looks’ created by other members
  • Rate My Juicy — Shoppers are encouraged to upload photos of themselves in their favourite Juicy looks, sharing how they ‘do Juicy’ with the rest of the community

“It’s important for Juicy Couture to have a central hub where our customers can interact with each other, as well as members of our Juicy team,” says Frances Pennington, VP of global marketing at Juicy Couture. “We’ve seen a significant increase in traffic and repeat visitors since implementing social shopping and believe that this community atmosphere has been integral in bringing the fun, Juicy shopping experience online.”