Mobile commerce hits £7.5bn in 2012

Ocado smart supermarketMobile commerce went mainstream in 2012, says the IMRG, unveiling figures that showed £7.5bn was spent over mobile devices in 2012 and accounted for 12% of digital sales.

The etail trade association said the figures revealed a significant rise in sales through smartphones and tablets, up from 4% in 2011 in its IMRG Capgemini Quarterly Benchmarking report.

Mobile sales consistently grew by about 300% throughout the year, a growth rate that slowed towards the end of the year. The sales accounted for 12% of the £62.4bn spent online in 2012, according to the IMRG Capgemini eRetail Sales Index.

Tina Spooner, chief information officer at IMRG [IRDX VIMR], said: “2012 is regarded by many as the year mobile truly arrived and these figures certainly justify that claim. Sales via mobile devices have tripled in the space of a year.” He added: “While we are starting to see a leveling off in the growth of both sales and visits, one in eight sales and one in five visits were through mobile devices in 2012 and conversion rates continue to rise.”

Chris Webster, vice president, consumer products and retail at Capgemini, said: “The results leave very little doubt the value advancements in mobile technology have brought to the retail sector. However we have seen a clear division in the mobile channels, with shoppers four times more likely to purchase an item on a tablet device over a smartphone.

“The slowdown of sales made on a smartphone suggests there is an issue with the customer experience retailers are offering. If retailers are to reinvigorate the level of adoption, they must recognise the difference in the mobile channels and build specific customer experiences for the smartphone.”

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Their membership community comprises businesses of all sizes – multichannel and pureplay, SME and multinational, as well as suppliers to the industry. (more…)

3 comments on “Mobile commerce hits £7.5bn in 2012

  1. As the previous commentator said, it’ll be more than 12% in a year from now. But part of the slow-down must surely be because of the lazy approach many retailers are taking; “stacked-brick” sites with cumbersome navigation and dire UX. Or purely RCSS sites (no server-side responsiveness – no RESS) which take an age to load because they are 1MB in size (too unwieldy for 3G, which is the here and now for 99% of us unless we’re at home).

    It takes a different skills-set to design and build for mobile, recognising that consumers use mobile sites differently and that most users are on Android devices running forked OSs which are not upgraded automatically. It’s complicated, but not impossible to build great HTML5 mobile sites, which degrade nicely where appropriate. Invest in the front-end and sales will come. The growth rate will pick-up again.

    The back-end is easy (you already have an e-shop most likely) meanwhile retailers are on the third or fourth generation desktop site so they should not be surprised that their first gen mobile one is long in the tooth.

  2. Fast forward 12 months and I expect this it will be much more than 12%!

  3. Pingback: Internet Retailing » Mobile commerce hit £7.5bn in 2012 | TechnoVision Commnunications

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