Customer Focus

Valentine’s shoppers are still last minute but now more personalised: eBay

Valentine’s shoppers are set to flock online this weekend looking for gifts for loved ones ahead of the February 14.

eBay Advertising, which has dubbed the weekend Red Weekend, has analysed its data to find that while shoppers are still buying at the last minute, they’re taking a more personalised, more thoughtful and more cultured approach to those purchases.

Last year’s figures show eBay [IRDX REBY] saw huge surges of interest in less traditional categories, from travel and holidays to art and events, demonstrating what it argues is a change in how the nation thinks about Valentine’s Day.

Rob Bassett, director hard goods UK at eBay, said: “The UK is predicted to splash out more than £1bn on Valentine’s Day, and brands need to understand where this spend is being directed if they are to capitalise on the huge opportunity on offer.

“Consumers are increasingly attracted to a more personalised, individual style of gifting and this has been reflected in the growing popularity of cultural gifts. This trend shows that it’s more important than ever that marketers can pinpoint and target different shopper motivations.”

On the whole, women appear to be more attached to traditional gifts, making 85% more searches for the generic term “Valentine” than men during the two-week period before Valentine’s Day last year.

Men turn to these conventional types of gifts too, but it seems not until the very last minute. As the clock ticked to midnight on February 14th 2016, men’s searches for the broad term “Valentine” rocketed by 174%, as they scrambled to find an eleventh hour gift despite knowing it was unlikely to arrive in time.

Those who don’t receive the kind of gift they’d hoped for are happy to take matters into their own hands, according to the data. During the afternoon of Valentine’s Day itself last year, searches by women for handbags soared by 183%, while interest in perfume increased by 56%, demonstrating that brands still have a valuable opportunity to engage shoppers with self-gifting messages once the typical Valentine’s window is over.

Pauline Robson, director at media agency MediaCom, said: “Valentine’s Day may have traditionally been flowers and chocolates territory, but like all areas of retail, consumers are increasingly looking to put a personal stamp on how they shop.”

“Brands that are able to use online to tap into this spirit of individualism and engage a broad scope of shoppers, stand to grab share of wallet from competitors and build loyalty by showing they understand how consumers think and what matters to them.”

Last Valentine’s Day, searches in the travel and holidays category rose by 55%, while interest in its art category was 60% up. Interest in event tickets and books rose by 57% and 39%, respectively, giving a much broader range of brands the opportunity to compete for share of wallet.

Even the humble teddy bear has been replaced in the hearts and minds of romantically inclined consumers with more practical, items. Although searches for the classic Valentine’s gift rose by 20% during Red Weekend last year, this was eclipsed by a 31% spike in searches for iPads and a jump of almost a quarter in searches for cameras on eBay.co.uk.

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eBay

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