Survey: From ‘In Stock’ to Service and Experience – delivery and customer impact

Questions: 14
Time: 3-5 minutes
This survey has come to an end

Modern logistics capability comprises far more than simply connecting the products on warehouse shelves to the courier or delivery company. Modern logistics platforms can flex to accommodate the demands of the digital customer, working in partnership with the commercial teams to deliver a memorable and differentiated experience to customers.

In our research in partnership with CML, we’re looking to unpick how the infrastructure layer in a multichannel business can support an impressive experience for customers repeatedly, at scale and at profit.

We appreciate you providing your feedback on the matter in this short survey: there are 14 questions which should only take 3-5 minutes to complete in all. Upon completion, as a thank you for your participation, you’ll be entered into the draw to win a £100 Amazon gift card!

This survey has come to an end