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Travel Portland takes up new consumer insight tool from lastminute.com

lastminute.com group has launched a new tool to give brands insights into their customers – and Travel Portland is one of the first to use it.

Travel Insights, operated by lastminute.com media business The Travel People, gives brands in the travel sector and beyond insights into customer behaviour, targeting shoppers with surveys within ad formats both on and off their website.

The service promises a fully compliant, quick turnaround alternative for brands looking to inform their marketing campaigns with rich consumer insight. The gamified surveys will be hosted in standard IAB formats, and will use the group’s first-party data and its cutting-edge programmatic ad stack to identify audiences and serve questions to them.

Alessandra Di Lorenzo, chief commercial officer – media and partnerships at lastminute.com group, said: “Since launching The Travel People last summer, we’ve been working hard to add new capabilities that can support a range of activities for our customers. Our 43 million users across Europe means we have a wealth of consumer insight, so why not help our brand partners make the most of this first-party data and get to know their customers better?”

Brands looking to run Travel Insights ad surveys will be offered a fully customisable service, and in-house data analysts will interpret the aggregated data to provide clients with visual and actionable insights.

Di Lorenzo added: “Integrating our ad technology into the product means we can scale it quickly and cost-efficiently, while our in-house trading team allows us to extend the surveys across the whole web. It’s hugely exciting to bring such an innovative product onto the market and transform the way research is carried out”.

Travel Portland, the destination marketing organisation for the city of Portland, Oregon, is one of the first organisations to pilot the Insights tool. Travel Portland will be using a survey to provide greater insight into the demographic of potential UK travellers to Portland and to inform its future strategy to increase the 2.5 million UK visitors Portland welcomed to the city in 2016.

Billie Moser, vice president of international tourism at Travel Portland, said: “Gaining valuable consumer insight is a key way to inform our brand strategy. We were looking to do so in a new and exciting way to see what else we might learn about our customers, so partnering with lastminute.com group to pilot their Insights product was a no-brainer for us – we’re really looking forward to seeing the results.”

The product was developed following the group’s acquisition of WAYN, the world’s largest social travel network, which used similar technology to gather over 25 million user-generated ideas to enhance its content offering.

Peter Ward, chief executive of WAYN, said: “Our experience building a similar product at WAYN was invaluable when it came to bringing Travel Insights to life. We’re really excited to offer a similar proposition at lastminute.com group and delighted to pilot the product with Travel Portland to help inform their research needs.”

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  • InternetRetailing