Editor's Comment

Customers’ changing attitudes to retail

In today’s InternetRetailing newsletter we’re reporting on customers’ changing attitudes to retail, as suggested through studies out this week.

We cover predictions that shoppers are set to move steadily towards shopping across borders, and news that most are now ready to see showrooms replace stores. We also look at how Amazon will use robots in its upcoming Bolton fulfilment centre, while a study finds that customers aren’t yet ready for machine-translated product content.

We also report on Quiz as it unveils 200% online growth in its latest half-year.

Today’s guest comment comes from Richard Lack of Gigya, who considers how brands can eliminate the ‘creepy’ factor in personalisation.

Find out more about upcoming InternetRetailing webinars and register for free on the InternetRetailing webinar page. You can also catch up with past webinars on the page: recent sessions have come from IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers.

Image credits:
  • Melpomene, https://en.fotolia.com/p/202206661

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