Editor's Comment

From The Entertainer and Morrisons to blockchain: how retail technology is developing

In today’s InternetRetailing newsletter we’re reporting on a new technology whose founders claim it has the potential to disrupt retail as we know it. The INS Ecosystem is designed to enable brands to sell direct to customers, bypassing grocery retailers by doing so and enabling them to cut prices by up to 30%. It’s one future vision of the future of retail, and it seems likely that, as has been the case for previous disruptive technologies, from ecommerce to mobile commerce, that such a platform will provide another choice for shoppers looking to buy, rather replacing existing sales channels.

We also look at the way retailers are developing their approaches to technology in the first of our Peak 2017 round-ups. These will bring together the different angles and stories to how shoppers are buying and retailers are selling as we approach peak shopping season. As we say in that story, the way people shop over Black Friday and Christmas tells us far more than how people are getting on with their present shopping. The changing way that shoppers are buying becomes magnified thanks to the sheer volume of transactions at this time of year. In addition, time-pressured shoppers look for, and adopt, new ways of doing things that they may then continue over the rest of the year.

The focus on developing technology continues with our look at Zalando as it opens its third international tech hub, this time in Lisbon, and at how Morrisons is using technology to expand its home delivery services from store. We also map growing interest in UK retailers, as measured by the BRC and Google.

Today’s guest comment comes from Alan Duncan of Trustpilot who considers what retailers can learn from their reviews.

Webinars
Find out more about upcoming InternetRetailing webinars and register for free on the InternetRetailing webinar page. You can also catch up with past webinars on the page: recent sessions have come from IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers.

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