Ecommerce driving parcel growth, says Royal Mail, as it warns Amazon’s move towards self-delivery set to brake that growth

Royal Mail

E-retailing continues to drive the growth of parcel deliveries in the UK, the Royal Mail said today. Currently, it said, about 10% of retail sales were made online and this was expected to rise to 13% by 2017. But the delivery company warned that Amazon’s development of its own logistics (more…)

GUEST COMMENT Delivering ‘omnichannel’ in a new age of customer amplification

NickPeart Zendesk

Today’s technological shift to multi-channel customer support or ‘omnichannel’ is being driven by customers as they increasingly use multiple technologies and expect businesses to do the same. This evolution means that all the ways customers may reach you for service and support – from ‘phone and email, to newer technologies (more…)