Online sales saw double-digit growth in February while high street sales fell, according to the British Retail Consortium, as shoppers avoided bad weather and flooding and bought online.
Next is reported to be launching a new standalone site dedicated to branded goods.
Jonathan Matchett, operations director of international logistics specialist wnDirect will be speaking at IRX 2014. We caught up with him ahead of his appearance. Internet Retailing: At IRX 2014, you’ll be speaking about exporting to Russia. Why Russia? Jonathan Matchett, operations director, wnDirect: We’re talking about Russia because it is (more…)
Thomas Cook is using Twitter to share deals with bargainhunters quickly. Deal seekers can now tweet their favourite holiday destination to @TCOffers in order to be tweeted back seconds later with a link to a Thomas Cook holiday offer. They can mention up to three destinations in the same tweet, (more…)
Vente-privee.com has moved into the UK’s wine and spirits flash sales market.
In today’s InternetRetailing newsletter, we report on how the weather affected the way we shopped in February, according to the latest BRC-KPMG retail sales monitor. We also report on innovations from retailers from Next to Thomas Cook and Vente-Privee. IRX 2014 is, of course, all about innovating in multichannel and (more…)
HOW DO RETAILERS DELIVER IN PRACTICE THE SEAMLESS CROSS-CHANNEL EXPERIENCE THAT CUSTOMERS NOW EXPECT? CHLOE RIGBY REPORTS Understanding how customers want toshop gives retailers powerful insights that help lay the foundations for a seamless cross-channel experience. Those who have already done the research often find that most shoppers want to (more…)
START WITH THE CUSTOMER WHEN MERCHANDISING THE ONLINE STORE, AND THE RESULTS WILL BE ALTOGETHER MORE EFFECTIVE, WRITES CHLOE RIGBY Relevance is to internet shopping what location is to the high street. Retailers value a key spot on the main thoroughfare because “they need to be where their customers are”, in the (more…)
In a recent InternetRetailing webinar, National Tyres and Autocare SEO and social media manager Azzam Sheikh joined us to explain how customer reviews can increase sales and improve online reputation. Benjamin Hoskin, strategic account manager at Trustpilot, then joined the discussion to answer questions in a Q&A. Below we summarise (more…)
Boohoo.com has its sights on fast expansion funded by the £300m it is raising by floating on the London Stock Exchange later this month.
Fast online growth helped drive sales at the John Lewis Partnership past the £10bn milestone, with John Lewis’ online sales alone past £1bn for the first time. Mobile and omnichannel commerce underpinned growth at both Waitrose and John Lewis, while new investment is set to be made online and in (more…)
£12m turnover pureplay the Duvet and Pillow Warehouse rebrands as Soak&Sleep today. Chloe Rigby interviews its founder and chief executive, Charlie Hunt.
International shipping specialist wnDirect has launched new delivery services to the Middle East, in response to the fast growth of ecommerce in the region. The company now offers four-day delivery to Oman, Libya, Lebanon, Bahrain, UAE, Saudi Arabia, Kuwait, Qatar and Egypt.
In today’s InternetRetailing newsletter we report on fast expansion in online and multichannel retailing. We report on fast online growth at John Lewis and Waitrose, on Boohoo.com’s plans to grow at home and abroad following its ongoing flotation, and we have an interview with Duvet and Pillow Warehouse founder Charlie (more…)
The business rates system is no longer fit for purchase in a multichannel world where retail sales are moving online. That’s the message of Parliament’s Business, Innovation and Skills Committee, as it today publishes a report on the business rates system as it applies to retail businesses. The business rates (more…)
John Lewis is looking for start-up companies developing systems that can help it improve its customers’ shopping experience to occupy its new technology incubator, JLAB. JLAB will launch in May as part of John Lewis’ 150th anniversary celebrations, and will run until September. Through it, John Lewis aims to identify (more…)
Professor Dr Jonathan Reynolds, academic director of the Oxford Institute of Retail Management (OXIRM) at the Saïd Business School, University of Oxford, is speaking at Internet Retailing Expo 2014 (IRX 2014). We caught up with him ahead of his presentation. Internet Retailing: What kind of retailers should be thinking about (more…)
There’s still much debate about whether and how retailers and brands can best sell via social media. We were interested, therefore, to see a recent initiative in which for the first time, Ford used Facebook as a targeted sales channel to sell a limited edition run of 500 EcoSport cars. (more…)
DFS is using 3D technology to enable shoppers to get a rounded view of its products, whatever device they are using. The sofa manufacturer and retailer has boosted the capability of its Sofa and Room Planner iPad app, using LOFT Mobile technology to show the furniture in 3D. Customers upload (more…)
In today’s InternetRetailing newsletter we’re reflecting on how UK retailers and the Government are adapting to a world in which the importance of digital retail can no longer be downplayed. We report on what MP Adrian Bailey says is the need for the business rates system to change as retail (more…)