Hammerson says multichannel approach helps add value, as it rolls mobile app and beacon technology out across its portfolio


Hammerson says a multichannel approach to retail has helped it to meet the demands of both customers and traders in its shopping centres. This year it plans to roll out across its shopping centre portfolio, its Plus mobile app, which uses Bluetooth beacons and geolocation technology to send shoppers personalised (more…)

IRX 2015 INTERVIEW Alison Lancaster of McArthurGlen Group on technology and the customer experience


Ahead of this year’s Internet Retailing Expo (IRX 2015), we’re running a series of interviews with key speakers taking part in the event’s conferences. Today we hear from Alison Lancaster, interim head of marketing at McArthurGlen Group. Internet Retailing: At IRX 2015, you’re speaking on bridging technology and customer experience. (more…)

UK shoppers want better experience across channels, and will move to another retailer, at home or abroad, to get that: study

Online Shopping

UK shoppers want better customer service from online retailers, and will shop elsewhere, including with overseas retailers, in order to find that, a new study suggests. While just over a third (37%) of consumers feel they do get the best service and online experience, half of UK shoppers would move (more…)