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Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

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MasterCard launches its digital wallet service
May 8, 2012 – 12:20 pm | No Comment
MasterCard launches its digital wallet service

MasterCard has unveiled its digital wallet product for online and in-store shoppers, days after Visa launched its V.me service.
MasterCard says its PayPass Wallet Services will enable retailers around the world to offer next generation digital payments. Partners …

New technology lets customers share the look, in-store and online
May 8, 2012 – 11:59 am | One Comment
New technology lets customers share the look, in-store and online

New technology has been launched that gives shoppers the chance to try on virtual clothes in-store and share the pictures they take on their social networks. By the end of the year, it’s expected that …

Going behind the scenes at Lovehoney: interview
May 8, 2012 – 11:02 am | No Comment
Going behind the scenes at Lovehoney: interview

Tonight we’ll find out what the cameras saw when they spent five months behind the scenes at online sex toy retailer Lovehoney. Ahead of the screening of More Sex Please We’re British (tonight, 10pm, Channel …

‘Well intentioned’ but set to be ignored: Michael Ross on the new ‘cookie law’
May 8, 2012 – 10:13 am | No Comment
‘Well intentioned’ but set to be ignored: Michael Ross on the new ‘cookie law’

In just over two weeks, the new ‘cookie law’ will come into force – with important implications for the way UK retailers do business. From May 26, the EU ePrivacy Directive comes into effect in …

Almost half of TUI’s UK holidaymakers now book online
May 8, 2012 – 10:07 am | No Comment
Almost half of TUI’s UK holidaymakers now book online

Almost half of the winter holidays TUI Travel sold in the UK were booked online this year, the company said today.
Some 47% of breaks were booked using the internet in winter 2011-12, the company said. …

GUEST COMMENT Has Google’s new commerce search solution bridged the omnichannel gap for retailers?
May 4, 2012 – 10:13 am | No Comment
GUEST COMMENT Has Google’s new commerce search solution bridged the omnichannel gap for retailers?

 
by Kevin Ludford
There are clearly two types of ecommerce retailer in today’s market. There are those etailers that trade purely online and there are our heritage bricks and mortar stores. They have very similar objectives: …

Brands must rethink the way they approach Facebook, post-Timeline
May 3, 2012 – 10:08 am | No Comment
Brands must rethink the way they approach Facebook, post-Timeline

The introduction of Facebook’s Timeline means retailers and brands must now rethink their approach to the social network. Images and videos are now more important than comments, social media marketing technology company Wildfire found in a study.

Online sales grow at Next and Stanley Gibbons
May 2, 2012 – 5:39 pm | No Comment
Online sales grow at Next and Stanley Gibbons

Fashion retailer Next and stamp dealer Stanley Gibbons both reported fast-growing online sales. Next, however, showed its falling store sales were compensated for by the multichannel growth.

Argos owner pledges multichannel investment despite falling sales
May 2, 2012 – 4:30 pm | No Comment
Argos owner pledges multichannel investment despite falling sales

Argos-owner the Home Retail Group today pledged to continue to invest in multichannel despite falling sales and plummeting profits.

Visa Europe to launch digital wallet to first online shoppers this autumn
May 1, 2012 – 2:41 pm | 2 Comments
Visa Europe to launch digital wallet to first online shoppers this autumn

Visa Europe is to launch its new digital wallet service this autumn, as it looks to give consumers ‘convenient, secure and safe’ ways to pay online. The launch comes at a time when ecommerce represents 22% of Visa Europe’s transactions.

Figleaves reports first profit in its 13-year history
May 1, 2012 – 10:57 am | No Comment
Figleaves reports first profit in its 13-year history

Figleaves has made its first profit in its 13-year history, its owners the N Brown Group reported today. Reporting its financial results, the home shopping group also said it was continuing its expansion from online to the high street, with the opening of more Simply Be shops.

Wonderbra takes the plunge into online commerce
May 1, 2012 – 10:30 am | No Comment
Wonderbra takes the plunge into online commerce

Wonderbra has launched into online commerce with a website that allows it to sell directly to customers in the UK and Ireland for the first time. The new site is built by Venda.

Flying Brands set to pull out of online retail
April 30, 2012 – 4:45 pm | No Comment
Flying Brands set to pull out of online retail

Flying Brands today said it was in discussions about the sale of its final online retail business as it looks to leave the retail sector and concentrate on its business-to-business growing and dispatch business. The company said its call centre and head office would close by the end of June.

Online fashion retailer Nelly.com launches affiliate marketing programme
April 30, 2012 – 4:06 pm | One Comment
Online fashion retailer Nelly.com launches affiliate marketing programme

Nordic fashion retailer nelly.com has set about a programme of affiliate marketing following its recent UK launch. The company has appointed Affiliate Window.

Harvey Nichols opts for customer reporting technology
April 30, 2012 – 2:48 pm | No Comment
Harvey Nichols opts for customer reporting technology

Harvey Nichols is using online tracking and reporting technology from DC Storm as it looks to find out how its customers behave across its different sales channels.

Comet signs £100m five-year delivery deal
April 30, 2012 – 2:39 pm | No Comment
Comet signs £100m five-year delivery deal

Electricals retailer Comet has appointed Norbert Dentressangle to handle its warehousing and logistics operations. The five-year deal is worth around £100m.

9/10 of Amazon.com’s bestsellers are now digital
April 27, 2012 – 12:28 pm | No Comment
9/10 of Amazon.com’s bestsellers are now digital

Nine of Amazon.com’s 10 bestsellers are digital products, the company reported as it released its first quarter results last night.

Online sex toy retailer to star in Channel 4 documentary
April 27, 2012 – 12:25 pm | 3 Comments
Online sex toy retailer to star in Channel 4 documentary

Online sex toy retailer Lovehoney is the star of a new Channel 4 documentary. More Sex Please We’re British will tell the 10-year story of the business when it airs at 10pm on May 8.

Are you listening to your customers?
April 27, 2012 – 11:47 am | No Comment
Are you listening to your customers?

SImon Calver prepares to start his new job as Mothercare’s chief executive on Monday, tasked with turning around the company’s falling UK sales. Required background reading for this task should be a current Mumsnet thread in which parents spell out their opinions of the retailer. This isn’t just a lesson for Mothercare – but for other retailers as well in a week that the UK entered a double dip recession.

Three steps to strategic e-commerce recommendations
April 27, 2012 – 10:30 am | One Comment
Three steps to strategic e-commerce recommendations

Personalised recommendations are one of the most powerful tools open to an ecommerce company, argues Darren Hitchcock of RichRelevance, who advises how best to approach their use.