Declan Kennedy, CEO, StitcherAds, outlines how retailers need to use those showrooming, Facebooking mobile shoppers to try and steal a march on Amazon during the looming ‘Peak 2017’ weeks Britons spent a record £5.8 billion over the four days between Black Friday and Cyber Monday 2016 – an increase of 15 percent on 2015, (more…)
The ‘peak’ season is nearly upon us: this weekend’s Single’s Day on 11 November kicks things off and then we pretty much head into six weeks of peaks, as Black Friday now becomes a month long exercise. In fact, Wiggle has started already. And this year, mobile is going to (more…)
With Single’s Day looming, UK retailers should be gearing up for a splurge of Chinese shoppers, especially over mobile.
Research by Cambridge University has found that poor conversion rates on mobile for grocery retailers is being driven by poor images – and the world’s leading standards body GS1 and technology company Amplience are looking at helping standardise and aid the use of ‘hero images’ to help fix the problem.
This year, for the first time, the majority of holiday shopping will be conducted online, according to Deloitte, with a good mobile experience helping to drive more sales than ever.
Amazon has added augmented reality features to its iOS app across Europe, allowing shoppers to view certain goods in place in their homes.
Against a backdrop of worsening customer experience and service in the retail sector, Bank of Scotland has begun piloting the use of artificial intelligence through a virtual assistant to offer a new service for customers using the iPhone app.
Men like shopping. That is now an actual thing. Thanks to the web and, in particular the smartphone, retailers have seen men spend more on clothes, shoes and grooming that women each month.
Total UK retail search volumes grew 9% across all devices in the third quarter of 2017 compared with the same quarter a year ago, with Smartphone traffic driving the lion’s share.
We stand at the beginning of the AI revolution – and first up against the wall is customer service. With Bank of Scotland rolling it out, Alex Klose, VP Marketing, IMImobile, explains how you can start to implement it.
As November mistily arrives, through the gloom retailers are readying for Christmas: and this year that means thinking mobile.
Absolutely fabulous department store Harvey Nichols is set to improve customer experience with a deep dive into exactly how its customers use its mobile services, specifically its product pages and menus.
Fast fashion womenswear brand QUIZ has rebooted its iOS and Android apps to make use SaaS technology to keep the brand ahead of the game.
New research released reveals retailers are missing a huge opportunity to increase sales by failing to address customer payment pain points. Most retailers admit a poor payment experience is a key reason for lost sales, but only 27% are investing to prevent these issues.
While UK shoppers complain about payment pain points in store – and online – US shoppers are embracing Apple Pay with alacrity.
Debenhams is strengthening its multi-channel offering with the launch of a new mobile site based around progressive web app (PWA) technology – giving UK customers the best features of mobile apps with the broad reach of mobile web.
Travel agents and operators are coming under increasing pressure to improve their mobile offering, as more than half of UK holidaymakers are frustrated by the lack of mobile innovation when travelling abroad, according to new research.
Mobile shopping accounted for almost a third (28%) of 2016 online holiday orders across the UK, France and Germany, according to CJ Affiliate’s 2017 Holiday Intelligence Report.
According to some reports, 80% of companies either use chatbot technology already, or wish to implement it by 2020. They are playing an increasingly important role in marketing and customer engagement, especially amongst millennials, whose interaction is highly dependent on technology.
Spooky as it sounds, but Halloween is, if not the new Christmas, but the start of the Christmas shopping season. Until now I thought it was just in my house where my son (8) believes that Halloween is in fact the start of Christmas. He has a point: he gets (more…)