42% of retailers responding to the second annual Aldata/IBM Global Retail CIO Survey say they will implement multi-channel CRM within three years — and 38% will implement a loyalty system.

“The acquisition creates the first enterprise solution to manage social media, email marketing and mobile marketing,” says ExactTarget.

In the top ten Amazon.com, Tesco and John Lewis have all moved up a place but Marks & Spencer and Next have moved down the rankings.

Consumers are spending up to two and a half days a year waiting for web pages to load properly, according to new research from Hostway and Zeus Technology.

Hitting target wasn’t easy, though, with the number of businesses saying it was hard to do so increasing by 11% last year, according to the latest eBay Online Business Index.

Despite increased budgets, demand for personalisation is not being met and executives lack confidence on how to gauge marketing success, according to new research from Coremetrics.

Yoox Group has launched a new online store for Giuseppe Zanotti Design with a collection of exclusive items that can only be bought from the website.

New neurological research from CA has found that participants had to concentrate up to 50% more when using badly performing websites, while facial muscle and behavioural analysis of the subjects also revealed greater agitation and stress.

The three UK retailers are up against US firms eSpares, HSN and Walmart in the short list for the prestigious annual award.

The retailer’s long-awaited UK ecommerce website will handle online transactions from shoppers in nine countries across Europe as well as the UK, the retailer has revealed.

CJ will manage Buy.com affiliate networks in the UK, France, Germany, Italy and Spain.

The fashion retailer is using an online customer service solution from Eptica and reports that only 6.7% of its web self-service users now send an email enquiry.

Video of the presentations at our most recent JumpStart event is now available to view online for those that missed out on attending on the day

Online sales were only 5% higher in January 2010 than they were in January 2009, according to the latest IMRG Capgemini e-Retail Sales Index.

M&S was the top overall online retail performer on the strength of its clear and detailed product pages and market-leading telephone support service, says eDigitalResearch.

A video of a presentation by Microsoft at the prestigious TED conference provides a glimpse of how augmented reality could link together both online and in-store retailing.

One third of orders now include a product that was recommended by its new behavioural merchandising solution, the retailer has revealed.

Marks & Spencer languishes in 12th place for accessibility, despite topping the table in usability, according to a study of twenty leading retail websites conducted by Webcredible.

Average order values topped £150 in the run up to Valentine’s Day, compared to just £90 in 2009, says Coremetrics.

Search marketing agency Greenlight predicts that investment in ‘TwitFaceSpace’ will continue to rise this year and that ‘winning the click’ will be more important than ever…