The department store chain is to use Sterling Order Management to deliver a seamless cross-channel shopping experience.

Described as the largest ever UK home delivery contract, Hermes will launch a range of service enhancements for Next “to ensure the retailer remains at the forefront of the home delivery market.”

Registration is now open for our next free-to-attend JumpStart event, this time focusing on ecommerce platforms, to be held in London on Wednesday 10 March.

The fashion etailer’s new hosting contract includes a managed and fully redundant hosting environment.

The full findings of Adobe Scene7′s annual worldwide survey of the effectiveness and planned adoption of advanced customer experience elements by those selling over the web are now available.

The Gold Standard will be a benchmark for delivery excellence that will reassure consumers of the merchants’ ability to get delivery right, says the industry association.

This year’s Adobe survey results reveal that while companies are initiating new personalisation tactics, they are continuing to expand their use of rich media and social media too.

Brands4friends.de has become “a significant shareholder” in British online shopping club Secretsales.com.

Academic book retailer Blackwell UK has appointed affiliate marketing agency ROEye to manage and grow its affiliate channel in 2010.

Asda has launched a new version of its customer magazine online, and it includes video content, animations and more.

JaywingDMG’s Nick Evans discusses how channel optimisation techniques — using insight from online behaviour and transaction history — can give pureplay e-tailers a foothold in the real world, to drive both loyalty and sales.

Just two in five retailers has a social media presence, only 10% use more than one social media network and only 32% of retailers with a Twitter or Facebook account promote them on their website, according to new research from dotCommerce.

Analysis by Winbuyer over the Christmas shopping period has found that placing comparative information on what competitors are charging for your products can lift sales by 5%.

The retailer’s new deal to supply a range of Mothercare products in its stores could lead to Boots also offering other online and smaller multi-channel retailers a way to gain a greater high street presence through its 2,600 branch store network.

A new Solihull store is offering its A-list customers a fully interactive shopping experience by providing in-store access to the internet and ‘live’ fashion shows on large TV screens to help its customers view and buy the latest fashion items.

The underwear etailer is reported to have received a number of bids from prospective purchasers and has signed up a corporate finance firm to advise it on a possible sale.

Taking your transactional website overseas is an attractive proposition that can prove difficult to execute. Here localisation expert Gary Muddyman of Conversis and Superdrug e-commerce manager Bronwyn Laughlin offer ten steps to making sure your international launch gets off to a good start…

An analysis of 10,000 visitors to the UK’s top 40 internet retailing websites has found that Facebook is the best place for retailers to connect with online shoppers — but 25% of the top etailers have no formal Facebook presence at all.

A US survey by ChoiceStream has found that shoppers’ perception of the quality of product recommendations on retail websites was lower in 2009 than in 2008.

The mobile phone company discovered how easy it is to get into trouble on Twitter this week when a offensive message was sent out on the @VodafoneUK account