Maplin, Burberry, House of Fraser: how retailers are moving beyond channels to focus on the customer experience

In today’s InternetRetailing newsletter, we’re looking at the improvements that retailers are making to their multichannel businesses, and at the changing way that customers are behaving. The two are directly linked, of course, and today it’s interesting to see these changes alongside each other. We’re reporting on Maplin and its (more…)

Asos, Footasylum, Rakuten: focusing on the customer as they plan for growth

In today’s InternetRetailing newsletter, we’re reporting on just how Asos plans to reach £4bn in turnover, how Footasylum plans to invest proceeds from an upcoming stockmarket flotation into its multichannel capabilities, and how Rakuten is expanding its online loyalty programme to third-party retailers. All have different approaches, but ultimately their (more…)

What retailers are learning from customer behaviour, plus countdown to IRC 2017

In today’s InternetRetailing newsletter we’re looking immensely to this year’s InternetRetailing Conference, co-located with eDelivery Conference. It’s an annual opportunity for us to hear the latest that’s happening in the industry, look to new directions of travel and hear about what’s challenging industry professionals right now – and the questions (more…)

What shoppers want – and how retailers and technology companies are responding

In today’s InternetRetailing newsletter, we’re focusing on what shoppers want, and on how retailers and technology companies are responding. We look what shoppers really want delivered, according to a Parcel2Go analysis of search terms, and we look at the importance of trust to consumers, especially those 36% that say they’ve (more…)

John Lewis, Next, Morrisons and more on thinking multichannel in challenging times

In today’s InternetRetailing newsletter we’re reporting on retailers from across the IRUK Top500 index who this week shared their strategic approaches to multichannel retail. Among them are John Lewis and Waitrose, Next, Dunelm, Morrisons and Habitat. These are stories of already-mature retailers investing in the things that make a difference (more…)