John Lewis, Next, Morrisons and more on thinking multichannel in challenging times

In today’s InternetRetailing newsletter we’re reporting on retailers from across the IRUK Top500 index who this week shared their strategic approaches to multichannel retail. Among them are John Lewis and Waitrose, Next, Dunelm, Morrisons and Habitat. These are stories of already-mature retailers investing in the things that make a difference (more…)

Considering the customer: how Top500 retailers are responding to shopper need

If there’s a theme that runs through today’s InternetRetailing newsletter, it’s all about the customer. Today we report on new research that digitally obsessed customers are more likely to shop with digitally-advanced retailers. That’s important, because it seems, according to the Salmon study, that the ‘digitally obsessed’ tag is no (more…)

Yoox, Net-A-Porter, Asda, Wickes and Toolstation on multichannel retailing

In today’s InternetRetailing newsletter we’re reporting on how UK retailers from Asda and Next to Net-A-Porter, Yoox, Wickes and Toolstation are developing their multichannel strategies. Essentially all are working to give customers what they want to buy. As Asda says in its full-year results, “In the highly competitive retail industry, (more…)

Quiz, Sports Direct, Mothercare, Zalando and AO World on multichannel

In today’s InternetRetailing newsletter, we’re reporting on IRUK – and IREU – Top500 retailers as they set out their varying approaches to multichannel retailing. These vary widely between retailers. For sports fashion company Sports Direct it’s all about working with brands and improving the customer experience across channels, while for (more…)

Amazon, Asos and Burberry – insights into strategic approaches underpinning sales growth

In today’s InternetRetailing newsletter we’re reporting on how business went on Amazon Prime Day, with extra insights from third-party analysis. The retailer says the day turned out to be its biggest global shopping day ever. Underlying this there’s a story about how the retailer’s heft and sheer presence in shoppers’ (more…)