Fed up with reality? Well, now you don’t even have to don a cumbersome headset and goggles to escape, because augmented, virtual and mixed reality are now so popular with consumers that they are reshaping how smartphones work and how apps are designed – and they are going to shake up (more…)
Better late than never, it has come to pass: we are officially nearly a cashless society. In its latest annual payments survey, the British Retail Consortium (BRC) revealed that cards payments now account for more than 50% of payment transactions. This is pretty momentous news – for the first time in history people prefer something (more…)
I do so like the run up to Prime Day: the hyperbole about Amazon and how well it is going to do; the anti-hyperbole about how Amazon won’t do as well as it likes to think and how it doesn’t rule the world – all good fun and games.
Monday, 1800 hours BST: Amazon Prime Day 2017 detonates: are you primed and ready? This year, as you probably already know, Amazon’s Prime day is in fact a 30 hour ‘day’ that runs through to midnight on 11 July and is expected to be a frenzy of ecommerce. But that (more…)
Today marks the 10th anniversary of the iPhone going on sale – and in effect kicking off the mobile commerce revolution. Ten years on and how we shop and interact with brands and each other has been transformed. And this week’s M-Retailing is an object lesson in how that one device (more…)
News that Amazon has bought Whole Foods broke late on Friday last week, but in the intervening days it seems that the company has given all other retailers the incentive they have long needed to look again at how to reinvigorate the physical shopping world.
Some may argue that ITV show Love Island merely holds a (black) mirror up to the human condition, reflecting back at us our own mores, prejudice and venal self interest – and a love of the beautiful people laid bare in their undies. But for m-retailing it is way more (more…)
The launch this week of the Siri-enabled HomePod by Apple marks a late-out-the-gate move by the tech giant, now playing catch up behind both Google and Amazon. But with these three voice-controlled device now out there – and some 25% of people already owning one before Apple leapt into the (more…)
Things in retailing are getting a much needed virtual reality-shaped size nine to the back of the trousers thanks to pioneering work from, among others, Barclaycard and Worldpay. Like most people, I have never particularly admired banks and bankers, but if Barclaycard’s Grab+Go ‘pocket checkout’ lives up to its promise (more…)
When I was a kid I was pretty sure that when I was this old there would be robots doing stuff for us. I, of course, would have my own R2D2 and C3PO and my mum would, in all likelihood, have a Dalek that would threaten to exterminate me if (more…)
The latest study from Adyen into how retailers and consumers each view shopping online and in the real world makes for what a more flowery writer than I might refer to as an interesting juxtaposition. 95% of UK shoppers shop online, 60% of them in apps, yet only 21% of (more…)
The grocery business is the latest retail sector to fall under the spell of customer-driven technological revolution. With 40% of its sales now coming through mobile devices, it can hardly be a surprise. But could it be the sector that finally drives all retailers to embrace new technology and new (more…)
I’ve said it before and I will say it again: the saviour of the high street is technology – but time is running out. Consumers demand it, the retailers really need it.
This week Debenhams and the Body Shop have both outlined mobile strategies designed to turn around their businesses. For the likes of online printing business SpreadShirt, mobile has become the key to its development. And who can blame them? Mobile is driving growth in retail and is, for many, the (more…)
The need for mobile to save the High Street is now imperative. Easter failed to bring the much needed bounce back to stores, with online and especially mobile winning out in the shopping bonanza fuelled by too much sugar and barbequed chicken. Making the High Street fit for purpose has (more…)
Easter is a time of wonder. Children everywhere wonder what the connection is between Jesus, crucifixion, resurrection, a mysterious rabbit, a chicken and chocolate eggs, retailers are wondering who is going to reap the predicted boom in sales the long weekend is likely to yield. Who is going to get (more…)
Along time ago, when pop music was good, I played in bands, roadie-ed for bands, watched bands and hung out with bands. None of them became famous – even my own mother remembers none of the hits I wrote – but it was a time of personal connection and being there. The (more…)
Next week sees Internet Retailing Expo kick off at the NEC in Birmingham. This time last year at the show, the key thing theme I latched on to was the drive towards personalisation of experience. Well, a year later, and personalisation seems to still be the thrust du jour – and (more…)
Customers have always been at the centre of every retail business, but today keeping customers is becoming an increasingly vital part of what every online and high street retailer does. At an Internet Retailing roundtable this week held in conjunction with eCommera, it was blatantly apparent that all retailers now (more…)
More bad news for the High Street – it had its worst year since 2009, according to the BDO High Street Sales Tracker. The figures mark the third month in a row of negative growth and the fourth consecutive February with no growth. Things are getting tough out there.