Customers have always been at the centre of every retail business, but today keeping customers is becoming an increasingly vital part of what every online and high street retailer does. At an Internet Retailing roundtable this week held in conjunction with eCommera, it was blatantly apparent that all retailers now (more…)
More bad news for the High Street – it had its worst year since 2009, according to the BDO High Street Sales Tracker. The figures mark the third month in a row of negative growth and the fourth consecutive February with no growth. Things are getting tough out there.
BRC retail figures show that spending in retail is still pretty healthy, but much of it is, of course, being driven by technology. The easier it gets for shoppers to shop online the more they are likely to do it. Mobile plays a key role here as it adds that (more…)
If you’ve been trying to contact your mobile or app experts in the past few days you are out of luck. This week the entire mobile industry has descended on Barcelona for Mobile World Congress to shape the future of mobile as it extends its tendrils into every facet of (more…)
A recent study by PwC for JDA Software revealed that 70% of senior retail CEOs are actively looking at investing in ‘digital transformation’ as they all now see that customer experience is key to keeping customers back for more. Across online, mobile and stores they are all planning to do (more…)
This year marks the 10th anniversary of the launch of the iPhone. In that decade – the mobile decade – m-commerce has been transformed… and has itself transformed the world.
Valentine’s Day looms and, while like every recent peak it is set to be a mobile one, it is mobile payments where all the love is likely to be felt in the first half of this year.
Mobile payments have finally arrived – well for consumers they have. While the mobile industry has long plugged away at getting people to pay using their phones, it has taken until 2016 for this to actually happen. And, as with all these things, once a critical mass of people start (more…)
The news that Amazon’s Dash buttons are coming to phones and desktops should take no one by surprise. In fact, it’s a surprise to me that Amazon didn’t do this from the outset – Dash is, after all, all about convenience. I can see where Amazon was coming from with (more…)
This week not only kicked off with ‘Blue Monday’ – the most depressing day of the year (so far?) – but it also featured, today, the day when most people abandon their New Year’s resolutions. Let’s hope that among them aren’t retailers who vowed at the stroke of midnight on 1 January (more…)
It’s been a good Christmas, on the whole, for UK retailers – except perhaps for Next – and mobile has played an increasing role there in. Amazon has seen sales rocket over the Christmas period and accounted for 38% of all online sales: and nearly three quarters of them were on mobile. (more…)
I do love a new year: fresh start – sorely needed after the horrors of 2016 – and the chance to make a ton of predictions as to what is going to be hot this year in retail technology. This week we have a raft of insight from a range of experts (more…)
It has long been said that the mobile phone is the ‘remote control for life’; the central point of contact with the world for an individual. Well I am happy to report that it is officially just that. No I am not talking about how consumers really want to interact (more…)
Our roads are crumbling. Our railways are antiquated. Everyone is going on strike. Half the country wants to isolate itself from the rest of the world and now I can’t even get online where I live if I venture too far from my house. I’ve said it before and I (more…)
The Amazon Go pilot store in Seattle is music to my ears. I hate shopping at the best of times, but at this time of year I do all I can to hide from a trip to the mall. So, while it may not even be here in the UK (more…)
What a weekend: Fidel Castro dead. And on Black Friday too. The irony that one of the few world leaders that actively stood against capitalism should slip away on the day when most of the running dogs of the debauched west were flocking to the high altar of Mammon wasn’t (more…)
It’s almost here. Or it is already here. Is it Black Friday tomorrow? Or is it already Black Five-day? If you are Chinese you are probably still in the bargain shopping frenzy that kicked off on 11 November for Single’s Day. And that is the nature of ‘Black Friday’ this (more…)
Did you know that the UK has the highest proportion of over 65s shopping online? The UK it seems has embraced e-commerce to an extent unseen in any other European country and only matched outside the EU by the US and increasingly China. But in neither of these countries do (more…)
It’s hard to know what to write about this week for M-Retailing: the issues facing the UK online and mobile commerce community seem somewhat trivial in comparison to global events. Brexit was bad enough – and its ramifications are yet to be known let alone felt – but the all-too-inevitable election of (more…)
The countdown to Black Friday has begun – and news reports, studies and industry chit-chat points to it being both the biggest yet and something that is losing its appeal. The real picture is that for many shoppers ‘traditional’ Black Friday, where they queue up in stores for the bargains from (more…)