When I was a kid I was pretty sure that when I was this old there would be robots doing stuff for us. I, of course, would have my own R2D2 and C3PO and my mum would, in all likelihood, have a Dalek that would threaten to exterminate me if (more…)
The latest study from Adyen into how retailers and consumers each view shopping online and in the real world makes for what a more flowery writer than I might refer to as an interesting juxtaposition. 95% of UK shoppers shop online, 60% of them in apps, yet only 21% of (more…)
The grocery business is the latest retail sector to fall under the spell of customer-driven technological revolution. With 40% of its sales now coming through mobile devices, it can hardly be a surprise. But could it be the sector that finally drives all retailers to embrace new technology and new (more…)
I’ve said it before and I will say it again: the saviour of the high street is technology – but time is running out. Consumers demand it, the retailers really need it.
This week Debenhams and the Body Shop have both outlined mobile strategies designed to turn around their businesses. For the likes of online printing business SpreadShirt, mobile has become the key to its development. And who can blame them? Mobile is driving growth in retail and is, for many, the (more…)
The need for mobile to save the High Street is now imperative. Easter failed to bring the much needed bounce back to stores, with online and especially mobile winning out in the shopping bonanza fuelled by too much sugar and barbequed chicken. Making the High Street fit for purpose has (more…)
Easter is a time of wonder. Children everywhere wonder what the connection is between Jesus, crucifixion, resurrection, a mysterious rabbit, a chicken and chocolate eggs, retailers are wondering who is going to reap the predicted boom in sales the long weekend is likely to yield. Who is going to get (more…)
Along time ago, when pop music was good, I played in bands, roadie-ed for bands, watched bands and hung out with bands. None of them became famous – even my own mother remembers none of the hits I wrote – but it was a time of personal connection and being there. The (more…)
Next week sees Internet Retailing Expo kick off at the NEC in Birmingham. This time last year at the show, the key thing theme I latched on to was the drive towards personalisation of experience. Well, a year later, and personalisation seems to still be the thrust du jour – and (more…)
Customers have always been at the centre of every retail business, but today keeping customers is becoming an increasingly vital part of what every online and high street retailer does. At an Internet Retailing roundtable this week held in conjunction with eCommera, it was blatantly apparent that all retailers now (more…)
More bad news for the High Street – it had its worst year since 2009, according to the BDO High Street Sales Tracker. The figures mark the third month in a row of negative growth and the fourth consecutive February with no growth. Things are getting tough out there.
BRC retail figures show that spending in retail is still pretty healthy, but much of it is, of course, being driven by technology. The easier it gets for shoppers to shop online the more they are likely to do it. Mobile plays a key role here as it adds that (more…)
If you’ve been trying to contact your mobile or app experts in the past few days you are out of luck. This week the entire mobile industry has descended on Barcelona for Mobile World Congress to shape the future of mobile as it extends its tendrils into every facet of (more…)
A recent study by PwC for JDA Software revealed that 70% of senior retail CEOs are actively looking at investing in ‘digital transformation’ as they all now see that customer experience is key to keeping customers back for more. Across online, mobile and stores they are all planning to do (more…)
This year marks the 10th anniversary of the launch of the iPhone. In that decade – the mobile decade – m-commerce has been transformed… and has itself transformed the world.
Valentine’s Day looms and, while like every recent peak it is set to be a mobile one, it is mobile payments where all the love is likely to be felt in the first half of this year.
Mobile payments have finally arrived – well for consumers they have. While the mobile industry has long plugged away at getting people to pay using their phones, it has taken until 2016 for this to actually happen. And, as with all these things, once a critical mass of people start (more…)
The news that Amazon’s Dash buttons are coming to phones and desktops should take no one by surprise. In fact, it’s a surprise to me that Amazon didn’t do this from the outset – Dash is, after all, all about convenience. I can see where Amazon was coming from with (more…)
This week not only kicked off with ‘Blue Monday’ – the most depressing day of the year (so far?) – but it also featured, today, the day when most people abandon their New Year’s resolutions. Let’s hope that among them aren’t retailers who vowed at the stroke of midnight on 1 January (more…)
It’s been a good Christmas, on the whole, for UK retailers – except perhaps for Next – and mobile has played an increasing role there in. Amazon has seen sales rocket over the Christmas period and accounted for 38% of all online sales: and nearly three quarters of them were on mobile. (more…)