High street spending in the run-up to Christmas saw sales increase at the slowest rate since 2012, but innovative mobile technology could hold the answer to combating this challenge and help retailers reduce the friction in a retail environment and create the very best of customer experience – and increase (more…)
UK fashion retailers showed mixed results as they updated the markets on trading in the run up to Christmas and over the festive season. Here we round up their latest reports. Quiz: boost from omnichannel The Top 100 fast fashion retailer said its omnichannel model had helped it to meet (more…)
By the end of this year shoppers will have spent nearly £18bn using a smartphone – more than via a tablet computer, for the first time, according to eMarketer analysis.
The retail industry experienced a rollercoaster of changes through 2017. So what does 2018 have in store? Here we ask some of the experts. This time its personal Every innovation in 2018 will fundamentally be driven by the desire to balance personalisation and exceptional customer experience and process efficiency to benefit (more…)
O2 has today released findings from its Future of Mobile Life Report, created with Futurologist Dr Ian Pearson, revealing that advances in embeddable and wearable technology have the potential for the human body to replace smartphones by 2049 – completely changing the way we interact with one another and technology (more…)
As ever Christmas Day and Boxing Day are looking to be big spending days online, with mobile couch commerce driving sales – and this year could see the first ever Billion Pound Boxing Day.
Mobile has long been a challenge for retailers worldwide. From developing a good responsive design, to slow page loads and clunky apps, honing the mobile experience has been on the to-do list of online businesses for many years. But user behaviour has turned mobile from a nice-to-have to an essential (more…)
European consumers have high expectations from mobile, with 44% of EU-7 online adults stating that they are more likely to return to a website in the future if it is mobile-friendly
While many may have written Black Friday off as a damp squib for the high street this year, mobile tells a different story, declaring itself very much king of the peak.
Mobile continues to break records this peak season. Last year saw mobile account for 64% of ecommerce purchases however, this year clients on the Poq platform have seen mobile’s contribution to ecommerce grow to 74%.
The UK has produced a generally consistent improvement in app and web performance on last year, whereas the US has blown hot and cold performance-wise; when sites are good, they’re very good, but when bad, they’re terrible.
Consumers have moved quickly towards mobile-first shopping. Chloe Rigby considers the retail response Back in 2014, House of Fraser became one of the first major UK retailers to unveil a mobile-first website. It came at a time when m-commerce accounted for 27% of online sales, according to figures from IMRG. (more…)
Millennial mums turn to their phones first when researching products – but find that mobile websites operated by their favourite brands lag behind, a new study suggests. Digital media specialist equimedia investigated 34 websites recommended to mothers in Babycentre’s Welcome to Mums 2017 list of recommended baby products, which is (more…)
Retail sales are slowing, with 60% of sales coming from smartphones, according to eMarketer and the latest statistics from IMRG Capgemini pointing to eCommerce sales via smartphones growing by almost half year-on-year in May 2017 – betting on mobile first seems like the ‘strong and stable’ thing to do in our uncertain world.
Using smartphones to shop for and buy goods and services has become commonplace in the UK.
40% of all online grocery purchases made online in the UK are made on mobile phones, driven by click and collect.
Ecommerce search volumes in the UK are on the up, driven by rapidly expanding mobile shopping habits among consumers – especially overseas shoppers in Germany and Estonia looking to ‘buy British’.
A pan-European study of 2100 European retailers finds that mobile is fast becoming the key sales channel for all.
As we yawn into a short week following the May Bank Holiday weekend, research reveals that UK consumers love to shop online in the very early hours of the morning on weekends – with the hour between 3 and 4am being the most popular.
Online sales grew again in March, driven in large part by higher average basket values (ABV) through mobile devices for both multichannel and online-only retailers – the total m-retail ABV was up 18% on March 2016, to mark the seventh straight month in which the ABV has risen year on (more…)