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Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

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INTERNET RETAILING AWARDS The judges are in session…
May 14, 2013 – 12:54 pm | No Comment
INTERNET RETAILING AWARDS The judges are in session…

The conclave of judges for the Internet Retailing Awards – sponsored by Venda – has gathered and are considering the entries to the ten categories in this year’s awards and we expect to see …

M&S to trail one-click payments online and on mobile with start-up Paddle
May 14, 2013 – 10:13 am | 2 Comments
M&S to trail one-click payments online and on mobile with start-up Paddle

M&S is poised to start a limited mobile payments trial using new start up technology from Paddle. The trial, due to go live in June, will allow users who sign up to Paddle to buy …

TUI Travel puts holiday planning in the palm of the hand with app launch
May 13, 2013 – 3:56 pm | One Comment
TUI Travel puts holiday planning in the palm of the hand with app launch

As thoughts turn to summer holidays, TUI Travel, owner of Thomson, is going mobile, offering an app to its customers that can take them through from choosing a holiday, to getting to the airport and …

William Hill places 2390 of its bricks and mortar locations on the Digital High Street
May 13, 2013 – 1:48 pm | No Comment
William Hill places 2390 of its bricks and mortar locations on the Digital High Street

William Hill, the UK’s largest bookmaker, has placed all its 2390 high street retail location on the NearMe location based mobile application, confirming William Hill’s continued adoption of mobile technology to support the increasing demand …

10% of shoppers who want to use High Street indie shops put off by lack of mobile presence
May 13, 2013 – 1:39 pm | No Comment
10% of shoppers who want to use High Street indie shops put off by lack of mobile presence

Despite wanting to shop in bricks and mortar stores – especially boutique and independent shops – consumers are being put off because they simply can’t find them as they have no mobile or online presence, …

Over half of smartphone and tablet users shop via mobile every week…
May 1, 2013 – 3:53 pm | One Comment
Over half of smartphone and tablet users shop via mobile every week…

Almost two-thirds of smartphone and tablet users access websites on a daily basis and more than a half shop via their mobile device at least once a week, according to new research from e-commerce and …

Shoppers to get free BT wifi at Fenwick department stores…
May 1, 2013 – 3:45 pm | No Comment
Shoppers to get free BT wifi at Fenwick department stores…

BT has signed an agreement with Fenwick Ltd giving shoppers free, unlimited wifi at its 11 UK premier department stores – visited by some 64 million shoppers annual, all of whom can now browse for …

… while free wifi is changing customer attitudes on the high street, says O2
May 1, 2013 – 3:44 pm | No Comment
… while free wifi is changing customer attitudes on the high street, says O2

High street retailers who offer free wifi look set to reap the benefits with one in seven people (14%) insisting wifi access is crucial for them to consider entering a coffee shop while one in …

Internet Retailing Awards 2013 need your nominations
May 1, 2013 – 3:35 pm | No Comment
Internet Retailing Awards 2013 need your nominations

The annual – and much coveted – Internet Retailing Awards, this year sponsored by Venda , are looking for nominations for this year’s gala dinner to rival the Oscars on 26 June. This year, the …

Debenhams’ mobile shopping experience skyrockets to top of EPiServer’s UK m-commerce study
April 16, 2013 – 9:21 pm | Comments Off
Debenhams’ mobile shopping experience skyrockets to top of EPiServer’s UK m-commerce study

Debenhams , Expedia and Argos have topped the UK Mobile Commerce study by EPiServer, published this week. The report scored the mobile websites and apps of 30 of the UK’s top retailers against a detailed …

Men more likely than women to shop via their mobiles
April 16, 2013 – 9:16 pm | Comments Off
Men more likely than women to shop via their mobiles

Technology appears to be playing a role in reversing the stereotype of the male dislike of shopping. As the number of people owning a smartphone continues to rise, research from Kantar Media’s Global TGI …

US merchants expect mobile sales surge, but aren’t prepared for the fraud it may bring study suggests
April 4, 2013 – 10:47 am | Comments Off
US merchants expect mobile sales surge, but aren’t prepared for the fraud it may bring study suggests

A third of businesses, regardless of size, believe that 20% of their revenues will come from mobile by 2014, with smaller merchants expecting more growth in the mobile channel and are as likely to have …

Sales through mobile pick up in March following small dip in February Affiliate Window’s monthly figures show
April 4, 2013 – 10:45 am | Comments Off
Sales through mobile pick up in March following small dip in February Affiliate Window’s monthly figures show

Following a dip in sales through mobile in February, the latest figures from Affiliate Window out today show that things picked up again markedly in March – with 14.2% of online sales coming through mobile …

Arcadia Group to launch 5 new iPad apps as mobile sales skyrocket
April 4, 2013 – 10:44 am | One Comment
Arcadia Group to launch 5 new iPad apps as mobile sales skyrocket

Arcadia Group, the UK’s largest privately-owned retailer, is to launch five new iPad apps for its main high street brands – Topman, Burton, Dorothy Perkins, Evans, Wallis – as sales through mobile have grown by …

Inspire on all channels – key themes from SoLoMo at IRX13
March 21, 2013 – 10:43 am | One Comment
Inspire on all channels – key themes from SoLoMo at IRX13

With Internet Retailing Expo 2013 continuing as you read this, we take a look at some of the key take aways from the SoLoMo (Social-Mobile-Local) session on day one. Look out in the coming weeks …

Sophisticated consumers more accepting than ever of mobile as a shopping channel
March 19, 2013 – 11:24 am | Comments Off
Sophisticated consumers more accepting than ever of mobile as a shopping channel

A study by Stibo Systems has found that 59% of consumers have made a purchase on mobile so far this year – twice as many as did this time in 2011. And one in five …

UK Retailers lagging behind American counterparts in m-commerce, despite demand from European consumers
March 13, 2013 – 4:57 pm | 2 Comments
UK Retailers lagging behind American counterparts in m-commerce, despite demand from European consumers

Just 50% of the top 100 UK retailers have optimized their websites for mobile devices, compared to 100% of Top US retailers, finds a study by Skava, a mobile app company headquartered in San Francisco.

Combat ‘Showrooming’ with better staff training and understanding, warns study


March 13, 2013 – 2:19 pm | One Comment
Combat ‘Showrooming’ with better staff training and understanding, warns study



Most consumers are turning to showrooming on their mobile phones in stores not just because it saves them money, but because staff are unhelpful and ill-informed, according to research carried out by retail training company …

IRX 2013 SPEAKER HIGHLIGHTS Apps the way forward as mobile web fails to deliver
March 6, 2013 – 12:19 pm | One Comment
IRX 2013 SPEAKER HIGHLIGHTS Apps the way forward as mobile web fails to deliver

Research in the US by Adobe suggests that apps are actually winning out over apps in m-commerce. Could the apps vs m-web battle be reaching a conclusion – and what does it mean? Ahead of …

Mobile commerce hits £7.5bn in 2012
March 6, 2013 – 12:08 pm | 3 Comments
Mobile commerce hits £7.5bn in 2012

Mobile commerce went mainstream in 2012, says the IMRG, unveiling figures that showed £7.5bn was spent over mobile devices in 2012 and accounted for 12% of digital sales.