Fast food chain McDonald’s is to globally roll out an app that seeks to bring total personalisation, ordering and a loyalty programme to its millions of consumers anywhere in the world, the company revealed in New York this week.
Sainsbury’s is trialling a new app designed to link the store and online experience. The new shopping app enables customers to fill their shopping basket via their smartphone before they arrive at the store, scanning barcodes from any product or adding items from Sainsbury’s website. It is designed to navigate (more…)
Doddle, the new parcel collection, returning and sending service located in and around train stations across the UK, has launched a new iOS mobile app to help retailers provide a better overall customer experience ahead of the peak season.
More traffic and more sales are coming from mobile devices in the UK than ever before, suggests the latest Benchmark from Affiliate Window – with 31,000 sales originating on a mobile or smartphone every day.
In a bold move, retailer River Island has become one of the first retailers to develop a transactional version of its app for the Amazon-owned Kindle platform. It joins Debenhams , Lidl and ASDA on the platform.
Shop Direct today said its strategy of building a world-class digital retailer where customers can shop affordably and across devices was paying off, as it reported 512% growth in pre-tax profits. But group chief executive Alex Baldock said the company still had a ‘ton more’ to do. “These are strong (more…)
While the omni-channel approach is working for Shop Direct, boosting profits by 512%, many retailers still need to get to grips with how to make multi- and omni-channel fly. So to help you Internet Retailing and SLI have joined forces to bring you a webinar on Multichannel predictions and priorities (more…)
Kids today eh? They clog up shopping malls and don’t buy anything. And now its official: 16 to 24 year olds socialize in retail environments and even use the shops for research, but tend to buy online – usually via mobile – from elsewhere.
Never before have shoppers been so comfortable with browsing and buying on their tablets and smartphones, with on average more 50% of web traffic to JohnLewis.com now coming from mobile devices.
While Argos tops the list of mobile enabled companies in the Internet Retailing Top 500 with an almost perfect score, the in depth research reveals that the vast majority of UK retailers are failing to deliver in the mobile channel.
Retailers are having to up their game and provide both high levels of customer service and on the spot technical advice to keep up with tech-savvy Robo (research online buy offline) shoppers – and it could create up to 2million new retail related jobs in the next decade, a study (more…)
Asda, Sainsbury’s, House of Fraser, Thomas Cook and Shop Direct have all been announced as key retailers who will be helping to roll out m-payment start-up Zapp to consumers, but not until 2015, the company has revealed.
Leading money-saving brand vouchercloud has launched Europe’s first completely digital gifting app and website, with the aim of disrupting the entire gifting market, in particular the £5 billion gift card sector – just as the Christmas gift card season starts to rev up.
Mobile has given Mothercare a new way to develop relationships with its customers and compete with its rivals, says the retailer’s head of mobile. Harpinder Singh, mobile commerce manager at Mothercare , said mobile also offered Mothercare the chance to take a lead quickly with new technologies such as beacons. (more…)
eBay and PayPal are set to be split into two separately trading companies from next year, eBay Inc said today. eBay says the change in the businesses, which has long been sought by activist investor Carl Icahn, will allow each of the two businesses to make the most of their (more…)
Retailers are failing to meet customer expectations when it comes to shopping online and on mobile, with just 45% of shoppers saying they are satisfied with the mobile shopping experience they encounter.
One of the UK’s largest shopping centres, Trinity Leeds, is installing beacon technology to make it what owners Land Securities believes to be the “UK’s most digitally enabled retail and leisure destination”.
Oasis is enabling visual search technology on its website. Using Snap Fashion technology, Oasis customers can simply take a picture of their favourite style icon or someone wearing something they like with their mobile phone and then search online for garments that are similar to one that they have a (more…)
According to latest data from GfK’s Mobile Insights, more than half (55%) of smartphone users visited retail sites or apps from their device in July 2014. Here are 10 killer facts about them that the research threw up. 1. Smartphone retail site users visited on average four retail sites in (more…)
UK consumers are losing patience with out-dated shop floor customer service, according to research released from Red Ant. And technology is the key to making it better.