Never before have shoppers been so comfortable with browsing and buying on their tablets and smartphones, with on average more 50% of web traffic to JohnLewis.com now coming from mobile devices.
While Argos tops the list of mobile enabled companies in the Internet Retailing Top 500 with an almost perfect score, the in depth research reveals that the vast majority of UK retailers are failing to deliver in the mobile channel.
Retailers are having to up their game and provide both high levels of customer service and on the spot technical advice to keep up with tech-savvy Robo (research online buy offline) shoppers – and it could create up to 2million new retail related jobs in the next decade, a study (more…)
Asda, Sainsbury’s, House of Fraser, Thomas Cook and Shop Direct have all been announced as key retailers who will be helping to roll out m-payment start-up Zapp to consumers, but not until 2015, the company has revealed.
Leading money-saving brand vouchercloud has launched Europe’s first completely digital gifting app and website, with the aim of disrupting the entire gifting market, in particular the £5 billion gift card sector – just as the Christmas gift card season starts to rev up.
Mobile has given Mothercare a new way to develop relationships with its customers and compete with its rivals, says the retailer’s head of mobile. Harpinder Singh, mobile commerce manager at Mothercare , said mobile also offered Mothercare the chance to take a lead quickly with new technologies such as beacons. (more…)
eBay and PayPal are set to be split into two separately trading companies from next year, eBay Inc said today. eBay says the change in the businesses, which has long been sought by activist investor Carl Icahn, will allow each of the two businesses to make the most of their (more…)
Retailers are failing to meet customer expectations when it comes to shopping online and on mobile, with just 45% of shoppers saying they are satisfied with the mobile shopping experience they encounter.
One of the UK’s largest shopping centres, Trinity Leeds, is installing beacon technology to make it what owners Land Securities believes to be the “UK’s most digitally enabled retail and leisure destination”.
Oasis is enabling visual search technology on its website. Using Snap Fashion technology, Oasis customers can simply take a picture of their favourite style icon or someone wearing something they like with their mobile phone and then search online for garments that are similar to one that they have a (more…)
According to latest data from GfK’s Mobile Insights, more than half (55%) of smartphone users visited retail sites or apps from their device in July 2014. Here are 10 killer facts about them that the research threw up. 1. Smartphone retail site users visited on average four retail sites in (more…)
UK consumers are losing patience with out-dated shop floor customer service, according to research released from Red Ant. And technology is the key to making it better.
While Britain’s love of the high street remains strong, the physical and virtual shopping worlds are merging as younger, tech savvy consumers increasingly use their smart phones to unearth the best deals – and they are happy to share their personal data in return for offers.
52% of traffic to retail websites now comes from mobile devices of one form or another, outstripping traditional desktop traffic for the first time, figures from IMRG and a series of retailers suggest. To give it context, in 2010 it was 3%.
Mobile shopping continued its upward climb across August, with the latest Affiliate Window monthly benchmark showing that some of July’s downward tip has been reversed, with almost all stats for m-commerce pointing up.
Shop mannequins coming to life has been a long running theme in sci-fi show Dr Who, occurring at least three times since 1970. But now it has become a reality, albeit less threateningly, with beacon company Iconeme installing Bluetooth beacons in shop dummies to engage consumers in a more ‘human’ (more…)
New research finds that 53% of UK consumers would never use mobile banking services, while many avoid using any mobile financial services at all – including Paypal, money transfer apps and even shopping websites.
Online food ordering site hungryhouse.co.uk has found that you may be able to tell more than you think about a person’s food cravings, based on what mobile phone they use.
Convenience store chain One Stop is introducing SMS and email couponing to make it quicker and easier for customers to redeem offers in store using their mobile phones.
The latest Affiliate Window benchmark of mobile sales and ad conversions finds that sales through mobile devices rose steadily between June and July, with 24,000 sales each day in July coming from mobile devices, 8800 of them via smartphone.