Richard Newland, commercial director, Zapp, is keynoting in the Mobile and Mobility Theatre at IRX 2014 on Thursday 27 March, on the business imperative topic du jour, Navigating Your Way Through Payment Technologies. Paul Skeldon met up with him ahead of his appearance to find out more about why retailers (more…)
One in three of all UK online sales are now made on a mobile device, according to the latest results from the IMRG Capgemini Quarterly Benchmarking (Q4 2013/4). In the period November 2013 to January 2014, m-retail accounted for 32% of online sales – 6% were via smartphones, while tablet devices (more…)
Although about 30% of apparel transactions are now made from mobile devices, just 15% of people used a mobile device for their last purchase, suggesting that mobile shoppers are simply a very active buying group. Just three of 1,027 respondents made their last purchase over a mobile phone network.
Last week saw the annual mobile jamboree Mobile World Congress take place in Barcelona. Shingo Murakami, MD of Rakuten’s Play.com, was there and gives a unique insight into how retailers should be looking at the next big things in mobile tech right now or risk getting left behind
The likely direction of online shopping is spelt out in new figures released this week. Research from business adviser PwC found that fewer shoppers are using their PC to buy online. Rather they’re turning to smartphones and tablets.
Smartphones and tablets are transforming shopping and creating a powerful new type of Super Shopper, according to a study by eBay and Deloitte. And retailers need to target these people to boost their sales in all channels, the marketplace reveals.
With only 10% of the UK’s small and medium-sized enterprises (SMEs) having a mobile optimized website, businesses could be missing out on £77 billion in annual revenue a study has found. And only 13% of those without a mobile optimized site plan to have one by the end of 2014.
Mark Cody, senior marketing manager, mobile, at Tesco is speaking at Internet Retailing Expo 2014 (IRX 2014). Ahead of the event, he spoke to Internet Retailing magazine about mobile trends, innovations at Tesco and what delegates will learn from his presentation.
Fears that online and mobile retailing are cannibalizing – or even killing – the high street appear unfounded, with research by eBay and Deloitte across 21 leading retailers in the UK dress market and German white goods market, suggesting that for every £100 spend online, only £5 is being taken (more…)
Following a limited trial last year, The Rugby Football Union (RFU) is to go live with an m-commerce approach to cutting queues and increasing sales of beers and pies at its Twickenham stadium, as it seeks to combine mobile ordering, payments and loyalty into a simple app from m-payment platform (more…)
Some of the UK’s biggest retailers are set to discuss the next stages of mobile retailing’s evolution – and its place at the heart of omni-channel – at Internet Retailing Expo 2014 on 26-27 March at the Birmingham NEC. And a glance at the speakers signed up for the must (more…)
House of Fraser has today unveiled its mobile-first website. The department store group announced back in June that it was to move to responsive design, in recognition of the growing importance of mobile devices in the online retail cycle. IMRG figures recently showed that m-commerce is now the primary driver (more…)
Retailers need to focus on tablets as vast amounts of sales are coming through these devices, according to data from the Golden Quarter put out today by Rakuten. The company’s affiliate network, Rakuten LinkShare, saw nearly one in five sales made across tablets over the golden quarter (19%), a 58% (more…)
Almost half (47%) of smartphone owners are now using their mobile devices to ‘showroom’ and browse for an item whilst out shopping, according to the latest eCustomerServiceIndex (eCSI) results from IMRG and eDigitalResearch. But how much of a threat is it to retailers?
Argos has become the first major UK retailer to roll out NFC – and its isn’t for payments. From 18th January shoppers in 40 Argos stores throughout the UK are able to tap their NFC-enabled smartphones to engage with store staff who are wearing NFC-enabled lanyards recommending the latest offers. (more…)
Satisfaction with mobile retail websites is dropping compared with ‘fixed’ online versions, and this is costing retailers valuable business, suggests a study into customers satisfaction carried out by customer experience analyst ForeSee. According to its research retail websites in the UK garner an average satisfaction score of 77% while mobile (more…)
Avenue 32, a luxury online shopping destination, has launched a multichannel strategy to support its commitment to young fashion designers and fashion savvy customers, with a mobile and tablet strategy that allows up and coming designers to showcase their collections to the public without having to invest in their own (more…)
The fast growth of mobile commerce has been amply illustrated in Shop Direct’s Christmas trading figures, out this week and hailed by its chief executive as “another milestone on our journey to being a world-class digital retailer”. By 2015, said Alex Baldock, the group expects every transaction to involve a (more…)
UK shoppers spent £91bn online in 2013, according to new figures. The internet retailing market grew by 16% during the course of the year, according to the IMRG-Capgemini eRetail Sales Index for December. It was capped by a final month in which online sales rose by 18%, with £11bn spent (more…)
Online continued to grow fast at Domino’s Pizza with mobile sales up by 91% over the Christmas quarter. In a fourth-quarter trading update the company said today that system sales grew by 15.6% to £170.4m in the 13 weeks to December 29, and by 12.2% in the full year, compared (more…)