Pets at Home is the UK’s leading specialist retailer of pet food, pet products and pet-related services, operating 431 superstores, 391 veterinarian practices, and 246 grooming salons nationwide, as well as a popular website. The company has enjoyed significant growth over the past few years, and expects to open a (more…)
Nottinghamshire market town Mansfield has become the first centre to upgrade to Rewarding Visits technology, which will see its shopping areas transformed into ‘digital high streets’.
Domino’s Pizza Group [IRDX RDOM], which has unveiled its full-year results this week, is seeing three quarters of its pizza orders being made through mobile – up 31% on last year.
Ocado, one of Britain’s leading online retailers, delivering to over 70% of the UK population, is investing in relationship management technology to deliver a better and more engaging experience through mobile, social and email.
British clothing retailer Boden has turned to personalisation to make its customer experience more relevant to different segments of online shoppers – and seen a 18% rise in add to basket rates.
Just 8 months after its launch, DPD’s YourDPD app has chalked up a major landmark with its 1 millionth user download.
Spreadshirt, the novelty t-shirt platform, says it has “skyrocketing mobile traffic and sales numbers”. Spreadshirt experienced more than 40% growth in smartphone orders in 2016 compared to 2015. This increase reinforces the company’s plans to continue their steep investments in their mobile strategy and broaden the focus on enhancing and (more…)
A third (32%) of the UK’s top retailers don’t have a mobile shopping app, reveals the new State of Digital Commerce report launched today by Episerver, which examines the retail and ecommerce trends set to shape 2017. The report analyses the mobile presence of 100 top UK retail brands and (more…)
UK shoppers will spend £67bn online in 2017, of which £27bn will be via mobile devices, according to new research. Spending over mobile will be 26% ahead of 2016, as UK shoppers spend more over their smartphones than any other European market. Centre for Retail Research (CRR) analysis, produced for (more…)
Mobile makes shopping in store and online much more convenient, but one unforeseen upshot is that it encourages spontaneous spending, which shoppers come to quickly regret – and then return goods worth billions of pounds.
Shaped by the shifting tides of discerning customer demands and digital investment, the retail landscape is caught in a constant cycle of evolution. Adam Croxen, Managing Director, Future Platforms, shares his insight on how developing mobile loyalty can surprise and delight both retailers and consumers alike.
O2 has become the first mobile company in the UK to offer car insurance with the launch of its O2 Drive proposition, along with additional telematics proposition O2 Drive – Box on Board, which helps responsible young drivers get on the road.
Who needs an array of Amazon Dash buttons next to their washing machine, larder and toilet? Not me – and now I don’t need as the retailer has virtualised them, adding to them to the Prime App. mobile and website. Amazon Prime customers can now create buttons for millions of (more…)
Retailers’ reports on Christmas revenues demonstrate that online is becoming more critical to their success. But according to a new survey conducted by market research firm OnePoll into the online shopping experiences of male and female UK consumers, poorly performing mobile ecommerce sites risk damaging future sales both online and (more…)
Amazon has had it’s most successful Christmas trading period yet, shipping more than 1 billion products worldwide and accounting for 38% of online sales – and almost three quarters of them were mobile. According to Amazon , shopping on Amazon’s free app grew by 56% this Christmas season, with shoppers on (more…)
While retail brands continue to battle over offering an increased level of personalisation to their customers, 52% of shoppers that have followed up on a personalised offer have been left disappointed or empty handed. A recent survey carried out by HSO revealed that over half (52%) of those polled (more…)
CAKE, a London-only app for booking and digitised payments and rewards has partnered with London restaurant,Tom’s Kitchen, to provide his customers the enjoyment of dining out without any hassles. With CAKE, customers can easily book tables, split their bill and pay, plus earn credit back instantaneously. Customers can also leave (more…)
Christmas Day is rapidly emerging as one of the hottest online and mobile shopping days, with shoppers eager to use their new devices and redeem gift cards instantly on the big day itself. IMRG, supported by SimilarWeb data, estimates that total spend on online retail sites on Christmas Day will (more…)
The launch of Amazon Go, the trial grocery store in Seattle in the US demonstrates not only the possible near future of the bricks and mortar store but also shows how the retail giant understands what consumers want.
Shane Finlay, Director of Retail Industries, SAP outlines how Black Friday has shown that far from killing it, the mobile has made the High Street more relevant than ever.