Mobile sites and apps failing to satisfy – costing some retailers dear, warns study

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Satisfaction with mobile retail websites is dropping compared with ‘fixed’ online versions, and this is costing retailers valuable business, suggests a study into customers satisfaction carried out by customer experience analyst ForeSee. According to its research retail websites in the UK garner an average satisfaction score of 77% while mobile (more…)

Avenue 32 uses mobile to showcase new designers – and leads charge into differing device experience

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Avenue 32, a luxury online shopping destination, has launched a multichannel strategy to support its commitment to young fashion designers and fashion savvy customers, with a mobile and tablet strategy that allows up and coming designers to showcase their collections to the public without having to invest in their own (more…)