Retailers need to focus on tablets as vast amounts of sales are coming through these devices, according to data from the Golden Quarter put out today by Rakuten. The company’s affiliate network, Rakuten LinkShare, saw nearly one in five sales made across tablets over the golden quarter (19%), a 58% (more…)
Almost half (47%) of smartphone owners are now using their mobile devices to ‘showroom’ and browse for an item whilst out shopping, according to the latest eCustomerServiceIndex (eCSI) results from IMRG and eDigitalResearch. But how much of a threat is it to retailers?
Argos has become the first major UK retailer to roll out NFC – and its isn’t for payments. From 18th January shoppers in 40 Argos stores throughout the UK are able to tap their NFC-enabled smartphones to engage with store staff who are wearing NFC-enabled lanyards recommending the latest offers. (more…)
Satisfaction with mobile retail websites is dropping compared with ‘fixed’ online versions, and this is costing retailers valuable business, suggests a study into customers satisfaction carried out by customer experience analyst ForeSee. According to its research retail websites in the UK garner an average satisfaction score of 77% while mobile (more…)
Avenue 32, a luxury online shopping destination, has launched a multichannel strategy to support its commitment to young fashion designers and fashion savvy customers, with a mobile and tablet strategy that allows up and coming designers to showcase their collections to the public without having to invest in their own (more…)
The fast growth of mobile commerce has been amply illustrated in Shop Direct’s Christmas trading figures, out this week and hailed by its chief executive as “another milestone on our journey to being a world-class digital retailer”. By 2015, said Alex Baldock, the group expects every transaction to involve a (more…)
UK shoppers spent £91bn online in 2013, according to new figures. The internet retailing market grew by 16% during the course of the year, according to the IMRG-Capgemini eRetail Sales Index for December. It was capped by a final month in which online sales rose by 18%, with £11bn spent (more…)
Online continued to grow fast at Domino’s Pizza with mobile sales up by 91% over the Christmas quarter. In a fourth-quarter trading update the company said today that system sales grew by 15.6% to £170.4m in the 13 weeks to December 29, and by 12.2% in the full year, compared (more…)
We all knew it was going to be a mobile Christmas, but the latest monthly data on mobile traffic from Affiliate Window shows that, on average across December, mobile retail traffic averaged around 31% of online traffic – with some spectacular peaks of 39.35% on Boxing day and 37.3% on (more…)
As gales blew and hangovers raged, many UK shoppers shunned in-store sales in favour of shopping from their mobile and tablet devices on Boxing Day, according to post Yuletide figures released by Usablenet.
iPads and other personal tablet devices would help shop floor workers boost sales, according to new research of retail shop-floor staff conducted by mobile retail solution provider Red Ant. Eighty five per cent of frontline retail staff surveyed say sales would improve if employers provided them with better technology to (more…)
‘Cyber Monday’ was widely hailed as the busiest online shopping day of the year, while last weekend saw the second ‘double bubble’ of Christmas shopping surges on eBay with the busiest weekend yet. Rounding out the Christmas predictions, this Sunday 15 December brought a peak in mobile shopping around the (more…)
Forget Cyber Monday, it should be rechristened Mobile Monday after UK shoppers spent 86% more on mobile devices over Cyber Monday weekend in comparison to a regular shopping day, according to data from Usablenet, which reveals that mobile transactions doubled over the holiday shopping weekend as consumers hit the online (more…)
As retailers mop their brows following the rush of ‘Cyber Monday’ – historically one of the busiest days of the year for online shopping – new research released by O2 reveals how we are turning into a nation of ‘smart shoppers’, using technology to shop on our own terms this (more…)
A study of UK consumers has revealed that 63% of UK consumers will use their mobile for Christmas shopping this year. The survey by Tripwire of 1000 employed consumers also revealed a quarter of respondents are willing to spend over £100 on mobile retailing, and three percent are willing to (more…)
Tablet commerce will triple this year to reach £4.74 billion and take 10.4% of total UK retail e-commerce sales, according to eMarketer’s latest forecasts. For the first time, more m=commerce sales will occur on tablets than smartphones, with tablets expected to account for 58.0% of all retail m-commerce sales in (more…)
Entertainment purchases such as books, games and DVDs, gadgets and cinema tickets are the most popular items for consumers to purchase on their smartphones, according to research conducted by global retail technology provider, Omnico.
As Christmas looms, the first of the ‘Domesdays’ in the run up to the festival of consumption –Monday 25 November (Manic Monday?) – is showing every indication that we are indeed in for a mobile yuletide. Benchmarking by IBM has shown that more and more people are not only going (more…)
As Cyber Monday hoves into view, figures suggest that there are other online shopping spikes starting to happen driven by mobile. According to data from Affiliate Window Sunday 17 November has already seen mobile and tablet shopping traffic hit 35%, while data from Tradedoubler shows that Sunday 1 December is (more…)
The volume of traffic to UK retail websites coming from mobile devices was up by more than 60% year on year in October 2013 compared to October 2012 and sales from mobile up 80% over the same period – pointing clearly to this being a very mobile yuletide and showing (more…)