Retail mobile experiences still slightly trail traditional online retail websites with regard to customer satisfaction, however the gap is narrowing.
eBay has revised its global m-commerce forecast, predicting that it will generate in excess of $20 billion in mobile sales volume in 2013. The forecast comes as eBay reveals that more than four million new customers joined eBay via mobile devices last year, boosting the three million plus listings being (more…)
TV shopping channels in Europe are developing into modern multi-channel providers, with many seeing web, mobile and the telephone all driving growth in the sector finds strategy consultants Goldmedia.
Ahead of their joint presentation at IRX2013, Paul Skeldon talks to Steve Ash, IT Director at Pizza Hut and Phillip Clement, marketing director at technology vendor Bemoko about how mobile has helped Pizza Hut deliver exceptional customer service – with all the toppings – in the fiercely competitive take away (more…)
New research carried out by performance marketing specialists Intela has found that consumer willingness to purchase goods and services over their mobile devices has increased in the past year, with a half of UK smartphone owners now happy to spend more than £10 on their mobile. Similarly, 56% of American (more…)
Despite web traffic from mobiles hitting 19.63% in January 2013, sales of goods through the mobile channel fell slightly in January compared to December, as the pre-Christmas m-retail bonanza tails off, according to figures from Affiliate Window.
A recently launched mobile app from developer, Mortgage Brain, puts consumers in the driving seat when it comes to searching the UK mortgage market for the most suitable mortgage.
The Marie Curie Cancer Care charity has revamped its mobile site to focus more on content, so that in its words “Visitors can now start their engagement with the charity at a personal level, giving them the ability to read and search any part of the site on mobile and (more…)
Consumers of luxury-brands have increasingly complicated and critical demands when it comes to engaging with retailers in an omni-channel environment – yet many luxury brand marketeers are failing to adequately respond to this change and still view mobile as a separate channel rather than in a seamless, omni-channel environment. Omid (more…)
Ahead of his appearance at IRX 2013, Robert Moss, CMO, SecretSales – one of the UK’s leading online, designer fashion flash sale websites – outlines how mobile and social technology is helping reshape how the company does its very particular kind of business
Marks & Spencer has opened a Digital Lab to help it develop and exploit technology to create a leading omni-channel offering. As part of the move, the retailer has appointed Kyle McGinn – who previously worked at Reevoo and is credited with aiding the design of the BBC iPlayer – (more…)
JML , the UK-based consumer product brand and TV home shopping retailer, has launched a new mobile site, which allows customers to access the full product range and shop on their phones, as and when they need.
The UK online retail sector delivered 16.4% sales growth in December 2012 compared to the same period last year, according to cloud-based analytics findings by IBM. Boxing Day had the strongest percentage increase with sales up 45% on last year. IBM’s findings follow a strong November where online retail sales (more…)
Registration is open for Internet Retailing Expo at the Birmingham NEC 20-21 March and the speaker line up is taking shape. The Social-Local-Mobile (SoLoMo) session already has speakers from PayPal, Pizza Hut, SecretSales, Cooper&Co, Justbought.it, Forrester Research, Group FMG, bemoko and Webreality lined up, with some more big names to (more…)
The latest BRC-Google Online Retail Monitor for Q4 2012 finds that retail searches on tablets and smartphones are growing rapidly, with tablet searches of retailers up by a whopping 238% and smartphones up 76% year on year – faster than any other device or channel.
Once again, mobile commerce has shown itself to play a critical role in the online retail experience, particularly during peak shopping periods. In a new Shopping Insights study released this week, RichRelevance, a leading provider of personalisation for online retailers – and afternoon keynote presenter in the SoLoMo track at (more…)
Style-passport , a fashion retailer specialising in holiday fashion and beauty products, has launched a mobile optimised website, designed to expand its reach and provide customers with a secure and convenient method to complete transactions via their smart phones – and within hours of the mobile site going live, it (more…)
Endless queues, jostling crowds, perhaps even a tussle or two; the typical Boxing Day shopping experience hardly resonates with Christmas spirit. This year, however, UK consumers swapped stores for sofas and did their sale shopping from the comfort of their own homes, according to data released today revealing that mobile (more…)
Nearly a fifth of m-commerce traffic and some 15% of sales are came through mobile devices in December, up from 16 and 12.3% respectively in November and more than double December 2011, as shoppers start to do more of their Christmas shopping in the UK through the channel, according to (more…)
On the back of increasing customer demand to interact with www.asdamobile.com via mobile, Asda has rolled out a mobile optimized site, developed by digital agency Bolser.