Pets at Home is the UK’s leading specialist retailer of pet food, pet products and pet-related services, operating 431 superstores, 391 veterinarian practices, and 246 grooming salons nationwide, as well as a popular website. The company has enjoyed significant growth over the past few years, and expects to open a (more…)
We live in a world of personalization and retailers are under more pressure than most to deliver a personalised, engaging ‘experience’ if they are to hold on to customers. But many aren’t. Robin Coles, Microsoft Technologies Enablement Lead, HSO, takes a look at why and offers some advice
Rant & Rave, a customer engagement specialists that works with the likes of Barclays, Sky and easyJet, has developed a customer feedback integration for Amazon Alexa, Amazon’s cloud-based voice service. For brands using Amazon Alexa, this will transform the way customer feedback is captured, enabling consumers to tell brands what (more…)
The Internet of Things (IoT) will be pivotal in shaping the experience-based retailer of the future, says Beecham Research in its new ‘Internet of Retail Market Brief’.
Mobile retailing has become a pivotal milestone in consumer buying habits, with over half of online sales being made through mobile devices, reports IMRG. But what lies in the future? Craig Smith, VP of solutions & customer success, Amplience takes a look at where mobile goes next
Nottinghamshire market town Mansfield has become the first centre to upgrade to Rewarding Visits technology, which will see its shopping areas transformed into ‘digital high streets’.
Only 40% of UK shoppers think their favourite retailers provide a good or great customer experience that accurately anticipates their needs.
The High Street is beleaguered, but not because shoppers don’t want to go there, just it doesn’t quite offer the experience they are used to online. So what can you do about it? Here Andrea Scerch, President, Payment Gateway Services, Mastercard suggests some ways retailers can reclaim the streets.
Only four of the top 50 UK ecommerce websites offer social login or social connect to customers, according to new research from big data and text analytics company Hello Soda.
With British Retail Consortium (BRC) figures showing that online sales grew slowly last month at the expense of in-store sales, retailers need to adopt technology and a mobile-first approach if they are to continue to see momentum, ecommerce vendors and consultants are warning. The February BRC statistics are the strongest indicator yet (more…)
Reports of the death of High Street stores may well be premature, with a new survey finding that rather than abandoning shops, many consumers plan to use them even more in 2017 – however, they want technology to make the experience better.
British clothing retailer Boden has turned to personalisation to make its customer experience more relevant to different segments of online shoppers – and seen a 18% rise in add to basket rates.
With many car makers hitting Mobile World Congress last week with connected cars, Hedley Aylott, CEO and Co-founder of Summit argues that buying a car with a mobile is the ultimate demonstration of how far mobile has come in consumer’s minds. And Peugeot is in the driving seat It has (more…)
In the race to convert mobile online shoppers, brands must forget any preconceived notions that consumers are logging on only to purchase and instead focus on the all-round experience the brand delivers.
Leading global luxury brands have little or no direct e-commerce offering in China, because they are failing to develop proper cross-channel strategies led by WeChat commerce.
Tim Avery, Director of Professional Services at Fredhopper, discusses how retailers can maximise mobile’s potential across 2017 and beyond…
Nearly 90% of consumers currently do not pay for mobile security services but would be willing to to protect their devices as they do increasing levels of m-commerce, a study has found. The survey – Allot MobileTrends H1/2017 Report: Consumer View on Mobile Security – carried out by Allot Communications (more…)
Sports Direct was hit by hackers in a very public way in 2016 – but it could happen to any retailer. And one of the biggest soft spots for hackers is staff mobile devices. G-J Schenk, VP International at Lookout highlights the threat and offers some advice on how to minimise (more…)
Spreadshirt, the novelty t-shirt platform, says it has “skyrocketing mobile traffic and sales numbers”. Spreadshirt experienced more than 40% growth in smartphone orders in 2016 compared to 2015. This increase reinforces the company’s plans to continue their steep investments in their mobile strategy and broaden the focus on enhancing and (more…)
Retailers need to embrace next generation technology such as artificial intelligence (AI) and augmented reality (AR) if they want shoppers to continue using their apps, new research has found. The study found that nearly 30% of consumers would like to see more innovation in mobile apps, so that they provide (more…)