Almost half of UK retailers are taking a joint approach to physical and digital investment, with fewer than 1 in 10 (8%) continuing to prioritise high street investment alone.
This year’s Black Friday is set to be a whopper, with mobile garnering a big slice of the pie.
As Black Friday shopping fever hurtles towards us, experts are predicting that this year will the first £10bn mobile month spanning the whole new ‘peak’ of November. They also foresee the rise of voice ordering at Christmas, spelling the beginning of the end of the Christmas letter to Santa. The (more…)
Ross Clemmow of Debenhams talks to Penelope Ody about the department store’s mission to put social and mobile at the customer’s service. Debenhams’ strategic review in April this year promised an emphasis on “social shopping”, “new store formats” and use of mobile to “unify channels”. Six months later, the strategic (more…)
Some 58 million UK shoppers now subscribe to services – including buying groceries, as well as entertainments and software – instead of making one-off purchases.
Just when you thought you had a handle on multichannel, along comes a new ‘channel’ – mixed reality. But worry not, here Richard Corps, MD & co-founder of Ads Reality offers a crash course in what you need to look out for when thinking about using MR in your business
Despite spending billions each year on loyalty programmes and initiatives, retailers are struggling to effectively use their data to differentiate the customer experience and retain sales.
Nearly three in four consumers (69%) now expect retailers to launch an augmented reality app within the next six months, according to new research.
Apple’s iPhone X and its facial recognition gained all the headlines last week, but at the same time in China, a fast-food joint also introduced it. Is this going to be the next wave of m-commerce? Dave Gurney, Managing Director, Alchemetrics thinks it is
If you are into mobile retailing and are heading to InternetRetailing Conference 2017 at the Hammersmith Novotel on 5 October, what should you be looking out for across the conference and roundtable sessions?
Despite two thirds of retailers seeing Brexit as leading to damaging unpredictability in the sector, all see mobile as king in this post EU world. Research by VoucherCodes reveals one-third of British retailers (32%) fully anticipate Britain’s exit from the European Union will have a negative impact on business. The report, (more…)
In the run-up to this year’s InternetRetailing Conference (IRC 2017) and eDelivery Conference (EDC 2017) we’re focusing on different highlights of the annual event. This week we focus on the workshops. Attendees at this year’s IRC 2017 can learn from companies who have led, delivered and assisted significant projects for (more…)
Consumers switching from mobile phone browsing to laptop purchasing – plus a lack of discount incentives and desire for a variety of delivery options – are key reasons for ‘basket abandonment’, and are costing British retailers some £3.4billion a year.
As shopping shifts to a multi-channel, non-linear process, brands needs to focus their online engagement on a new breed of super-leaders to become brand advocates to spread messages, shape opinions and help build trust in products.
The convenience of mobile commerce – and the web in general – coupled with a pint or two is propping up the UK economy with tap-happy shoppers spending £3.1bn each month on impulse purchases. Among the oddest are a furry rabbit, £120 worth of cheese, a castle for a pet cat, (more…)
Two thirds of visitors to luxury brand websites are doing so on mobile and 37% last under a minute.
In the super competitive retail environment it has never been more important to engage and delight shoppers. And Apps are the ideal way to make that happen. Paul Barnes, Territory Director Northern Europe and Middle East, at AppAnnie explains
Retailing used to be so simple – open a store, source products, buy one, sell one and repeat. But digital has changed all that. Here Shane Finlay, Director, Retail, SAP UK & Ireland talks us through what you need to hit sales nirvana
Danielle Levitas, SVP of Research, App Annie takes a look at what metrics you need to fully understand how your customers are using your apps – and how to use that data
A surprising majority of US retailers – including the likes of L.L.Bean and Orvis – are integrating public cloud services into their core business practices around apps and other technologies as the benefits “significantly outweigh the risks”.