Tesco is testing contactless, paperless receipts in two stores in Harlow, Essex, sending them to the user’s Tesco app instead, as the retailer looks to make its whole check out process more digital.
The rise of ‘chatcommerce’ continues. Not only has Amazon launched its Echo services that, among other things, lets shoppers tell Amazon what they want to buy, but Mastercard is now launching an artificial intelligence (AI) bot platform that allows consumers to transact, manage finances, and shop via messaging platforms.
We’ve seen a lot about how mobile impacts consumers, we have also dwelt on how mobile can empower retailers in the in-store environment – but it is also playing a critical and money-saving role in the supply chain for retailers. Here Paul Swaddle, Chairman, Pocket App, outlines how
The ‘Uberisaiton’ of retail has long been spoken about in technology circles, but now it has taken something of a literal step into reality with a new service offering to integrate Uber ordering into retailer websites so shoppers can order a cab to take them to the store.
How much impact will augmented reality have compared with virtual reality in the retail environment? That’s the question that GoInStore co-founder, André Hordagoda keeps asking himself. So what’ the answer?
A picture paints a thousands words – a video tour many more. That is the thinking behind a new ‘Book by video’ service being trialled on UK Ariport Car Parks site and app, which could usher in a new era in how people shop, especially on text-unfriendly mobile screens.
Dissatisfied and unengaged customers are an unfortunate part of the retail industry. Poor customer service can result in the possible loss of a sale or diminished brand loyalty. However, what is poor customer service actually costing your business? Dean Frew, SVP for RFID Solutions and Chief Technology Officer, SML Group (more…)
UK shoppers can now order from Amazon using its wi-fi and Internet of Things connected Amazon Dash Button. The device, available only to Prime members, enables shoppers to reorder favourite items at the push of a button. Each button is linked to a brand – and placed in a convenient (more…)
Despite reports that tablet shipments are expected to decline 9.6% year on year in 2016, that growth of tablet based ecommerce has stalled that and new shoppers anecdotally not shopping on them, new research has found that tablet use for ecommerce is still high amongst consumers in the UK.
With Amazon Prime day upon us, what are the mobile challenges that any retailer facing a peak should be expecting? We asked some of technologies biggest experts to talk us through what the mobile challenges might be. John Beechen, Head of Managed Services, Salmon “Nowadays, consumers are busy and not (more…)
Visitors to the recent Retail Asia Expo in Hong Kong found themselves taking part in a unique experience: chatting to Antony, an AI bot fluent in English, Cantonese and Mandarin and eager to help them find their way around the expo.
Almost three-quarters of retailers are ramping up digital investment in an effort to increase customer satisfaction, boost customer loyalty and drive sales, with mobile holding the key to all three – plus allowing retailers to learn what shoppers do in store, closing the omni-channel data circle.
Cheaper smartphones, dwindling sales of tablets, the increasing use of IoT technologies, Artificial Intelligence (AI) and Virtual Reality (VR), and sustained growth in the digital economy: these are all key trends that retailers need to be aware of in the ‘post smartphone era’ that is nearly upon us.
A new study from Juniper Research has found that smartphone and tablet-based mobile point-of sale terminals will take on a significant role in businesses, handling 40% of all retail transaction value by 2021, up from an expected 12% in 2016.
Almost a third (32%) of major UK retailers plan to install technology that enables in-store shoppers to order an item unavailable in one branch from another holding it in stock, according to a survey conducted by retail specialists Martec International for Omnico, a leading software and services company enabling omni-channel (more…)
As part of the drive to improve customer experience across all its platforms, Debenhams has partnered with UserZoom, a user experience research and testing SaaS platform, to help it create better UX as shoppers become increasingly mobile.
UK parcel delivery company DPD has launched an app that will allow customers to take complete control over their parcel delivery, and ensure that missed deliveries become a thing of the past.
Fashion retailer River Island , in partnership with NN4M, has launched what it dubs “app experience for the Apple Watch and Android Wear”, marking it out as one of the first mainstream retailers to design for wearables.
Visitors to this year’s Eurovision Song Contest (ESC) can pay for drinks – and possibly earplugs – simply by waving their arms about, rivaling some of the on stage dance routines.
Mobile technology and messaging company Veoo may have revolutionised loyalty schemes, couponing and mobile retail in store with the roll out of a solution that allows retailers to deliver offers to customers’ mobile wallets – and then update them on the fly. Sounds unremarkable, but in practice it means that (more…)