A survey by GS1 UK showed that over 25% of the top 20 retailers in the UK – including Marks and Spencer , John Lewis , Tesco F&F , ASDA George and others – are already using RFID tags in their stores. Another 20% are currently trialing and 15% are (more…)
Paul Skeldon, InternetRetailing’s mobile editor, hosts Ross Haskell, senior director of Boldchat products at Logmein in a webinar that looks at how to use chat to create the perfect customer experience on mobile. This timely presentation – following hot on the heels of news that Facebook is looking to add (more…)
Wearable technology is evolving beyond wrist-worn devices to include shirts, tattoos, hats, shoes and more but what makes these devices useful is the actionable collected data. A new report from Argus Insights shows that consumers are much happier with their wearable devices than the apps they use to interpret the (more…)
myWaitrose customers can now scan product barcodes on their phones as they place goods in their basket, easing their checkout experience at three Waitrose stores. The ‘scan as you shop’ trial, which complements the existing Quick Check service, is taking place in Waitrose shops in Clapham Common, Meanwood and Milngavie, with a (more…)
Mobile optimisation and customer experience – and how the two work together – are becoming key to retailers. Nearly 35% of UK-based online retailers list customer experience as their highest priority in the coming year, with mobile optimisation coming in a strong second (26%). These results, released today by SLI Systems , a worldwide e-commerce provider for (more…)
In the rush to meet customer expectations and keep up with competitors, many retailers have installed Wi-Fi in their stores on the unscientific basis of “build it and they will come”. Here Dan Thornton, head of solution development, Hughes Europe shares his views on how retailers can make Wi-Fi work (more…)
Research reveals shoppers regard in-store mobile technology – so called Retail 3.0 – as key for an enjoyable shopping experience, with 73% stating those retailers that provide the technology offer superior customer service.
RFID – or the basic tech behind NFC and contactless – is poised to revolutionise retail believes Dean Frew, SVP for RFID Solutions and Chief Technology Officer, SML Group. Here he explains why and what it means…
One of the early trends for 2016 in m and e-commerce is the use of location and other factors to help give shoppers instant offers. SaveAsYou is a location-based app that is free and easy-to-use for shopping centres and customers. Brought to the market by Kal Group, a leading digital marketing (more…)
Novus Leisure, the UK’s largest private bar and club operator, has teamed up with retail technology specialist Red Ant to build a unique real-time customer feedback app that will help to measure social sentiment, deliver live business insight and improve service.
The Otto Group – the second largest consumer online retailer in the world – is partnering with Powa Technologies to provide millions of customers in Germany and elsewhere with a quick and simple way to shop and engage with its brands online, in-store and on the go using Powa’s app (more…)
From its origins in the early 1980s, Office has grown steadily and is a staple of the British high street and now has more than 150 global sites, including concessions in Selfridges IRDX RSEL], Topshop and House of Fraser . It is now one of the IRUK Top 500 retailers, (more…)
Musical equipment retailer Yamaha has introduced digital signage into its stores that allow customers to call up the information they need via their smartphone in a bid to bring a bit of the online world to the store.
They warned us about this: fridges that order food for you are now a reality. At the Consumer Electronics Show, MasterCard has introduced Groceries by MasterCard, a new app that enables consumers to order groceries directly from Samsung’s new Family Hub refrigerator.
January is the time of resolutions and one of mine is to spend less on everything – to exploit those bargains that are out there. Now, I can do it for my utility bills by signing up to Onedox, which helps consumers actually switch and pick up the billions in (more…)
Wifi is increasingly important to instore operations, but should you own it yourself as a retailer or opt to use a network operator? Graham Cove, Business Development Director Synaptix Technologies, helps you decide.
Beacons are coming. A new study from Juniper Research has found that nearly 1.6 billion coupons will be delivered annually to consumers via beacon technology by 2020, up from just 11 million this year, as retailers seek to develop proximity marketing campaigns in and around their stores. The new research, (more…)
Driven by increasing mobile traffic, Habitat has introduced a new e-commerce platform to allow the brand to evolve its online customer experience after reporting an increase of over 35% in traffic in the last year. Developed by an in-house team and digital agency Salmon, the new responsive site has been (more…)
How often have you had to wade down to the post office to return a dress or two because they just didn’t fit the description online? Researchers estimate that between a quarter and a half of stuff ordered online is sent back – a massive waste of time, energy and (more…)
The idea of being able to use real world ads as a gateway to e-commerce has long been seen as one of the main advantages of mobile in both retail and marketing. Until now the only way to make that work was with QR codes. Not any more – now technology (more…)