National Express Group’s rail franchise c2c is improving operational performance and customer experience, with a series of developments around mobile developed by IBM.
Black Friday in the US saw an explosion of barcode scanning, with some retailer apps seeing a 40 times increase. According to scanning tech company Scandit, consumers scanned more than 4.5million barcodes on Black Friday alone with its solution.
The number of smartphone users worldwide will surpass 2 billion in 2016, according to new figures from eMarketer – after nearly getting there in 2015. Next year, there will be more than 1.91 billion smartphone users across the globe, a figure that will increase another 12.6% to reach nearly 2.16 (more…)
Following their surprise tie up back in July, Apple and IBM have announced the first tranche of products aimed at combining Apple’s consumer devices with IBM’s enterprise capabilities.
With the festive season rapidly approaching, bargain hunting has never been easier as customers can browse, compare prices and ultimately purchase gifts without ever having to brave the High Street, says Helmut Okike from Omlis.
Mobile is taking an ever greater share of the e-commerce pie, but offering a poor user experience on mobile can put people off the channel. Frank Bobo, Senior Vice President, Digital Element, discusses how intelligent use of mobile context is the next step to getting more from mobile
Retailers are not fully exploiting mobile commerce as they are not developing for Android to the same degree that they do for iOS – and this could cost them dear, warns developer NN4M, as it publishes a white paper on Android – facts backed up by our own IRUK top (more…)
Sainsbury’s is trialling a new app designed to link the store and online experience. The new shopping app enables customers to fill their shopping basket via their smartphone before they arrive at the store, scanning barcodes from any product or adding items from Sainsbury’s website. It is designed to navigate (more…)
Delivery company Hermes has seen a large number of retailers sign-up to its new free app service, which has been designed to enhance the customer delivery experience during the peak season and improve customer satisfaction. Hermes Parcel Manager can be used when buying items from a wide range of retailers, (more…)
Turkish Airlines has upped the ante in using mobile with a suite of apps that allow the 39 million passengers that fly with it annually to completely mobilise their travel planning with the airline.
A UK-wide survey of 2,000 people has found Londoners are the happiest to share their location data with brands, as long as they receive relevant deals in return.
According to research commissioned by Samsung Electronics and prepared by the Centre for Retail Research (CRR), 2014 is set to be the year that the wearables sector begins making a significant economic impact with its predicted value across the UK, Germany, Spain and the Netherlands likely to hit £924.2 million (more…)
Ralph Lauren has taken over the 15 window displays at Harrods on London’s Brompton Road to support the launch of its Polo Ralph Lauren line using mobile proximity technology.
UK budget airline easyJet, has zoomed ahead of airline rivals with the launch of a new passport scanning function that has been added to its mobile app, making it the first European airline to have such a feature.
A major new report published this week outlines some of the digital innovations being considered to future-proof the nation’s biggest shopping centres – and it all centres on mobile.
Marketing agency Cheil UK is aiming to show its potential retail clients the power of beacons, rolling out an innovative app called Cheil Break amongst its own staff.
One of the UK’s largest shopping centres, Trinity Leeds, is installing beacon technology to make it what owners Land Securities believes to be the “UK’s most digitally enabled retail and leisure destination”.
Oasis is enabling visual search technology on its website. Using Snap Fashion technology, Oasis customers can simply take a picture of their favourite style icon or someone wearing something they like with their mobile phone and then search online for garments that are similar to one that they have a (more…)
UK consumers are losing patience with out-dated shop floor customer service, according to research released from Red Ant. And technology is the key to making it better.
While Britain’s love of the high street remains strong, the physical and virtual shopping worlds are merging as younger, tech savvy consumers increasingly use their smart phones to unearth the best deals – and they are happy to share their personal data in return for offers.