A picture paints a thousands words – a video tour many more. That is the thinking behind a new ‘Book by video’ service being trialled on UK Ariport Car Parks site and app, which could usher in a new era in how people shop, especially on text-unfriendly mobile screens.
Dissatisfied and unengaged customers are an unfortunate part of the retail industry. Poor customer service can result in the possible loss of a sale or diminished brand loyalty. However, what is poor customer service actually costing your business? Dean Frew, SVP for RFID Solutions and Chief Technology Officer, SML Group (more…)
UK shoppers can now order from Amazon using its wi-fi and Internet of Things connected Amazon Dash Button. The device, available only to Prime members, enables shoppers to reorder favourite items at the push of a button. Each button is linked to a brand – and placed in a convenient (more…)
Despite reports that tablet shipments are expected to decline 9.6% year on year in 2016, that growth of tablet based ecommerce has stalled that and new shoppers anecdotally not shopping on them, new research has found that tablet use for ecommerce is still high amongst consumers in the UK.
With Amazon Prime day upon us, what are the mobile challenges that any retailer facing a peak should be expecting? We asked some of technologies biggest experts to talk us through what the mobile challenges might be. John Beechen, Head of Managed Services, Salmon “Nowadays, consumers are busy and not (more…)
Visitors to the recent Retail Asia Expo in Hong Kong found themselves taking part in a unique experience: chatting to Antony, an AI bot fluent in English, Cantonese and Mandarin and eager to help them find their way around the expo.
Almost three-quarters of retailers are ramping up digital investment in an effort to increase customer satisfaction, boost customer loyalty and drive sales, with mobile holding the key to all three – plus allowing retailers to learn what shoppers do in store, closing the omni-channel data circle.
Cheaper smartphones, dwindling sales of tablets, the increasing use of IoT technologies, Artificial Intelligence (AI) and Virtual Reality (VR), and sustained growth in the digital economy: these are all key trends that retailers need to be aware of in the ‘post smartphone era’ that is nearly upon us.
A new study from Juniper Research has found that smartphone and tablet-based mobile point-of sale terminals will take on a significant role in businesses, handling 40% of all retail transaction value by 2021, up from an expected 12% in 2016.
Almost a third (32%) of major UK retailers plan to install technology that enables in-store shoppers to order an item unavailable in one branch from another holding it in stock, according to a survey conducted by retail specialists Martec International for Omnico, a leading software and services company enabling omni-channel (more…)
As part of the drive to improve customer experience across all its platforms, Debenhams has partnered with UserZoom, a user experience research and testing SaaS platform, to help it create better UX as shoppers become increasingly mobile.
UK parcel delivery company DPD has launched an app that will allow customers to take complete control over their parcel delivery, and ensure that missed deliveries become a thing of the past.
Fashion retailer River Island , in partnership with NN4M, has launched what it dubs “app experience for the Apple Watch and Android Wear”, marking it out as one of the first mainstream retailers to design for wearables.
Visitors to this year’s Eurovision Song Contest (ESC) can pay for drinks – and possibly earplugs – simply by waving their arms about, rivaling some of the on stage dance routines.
Mobile technology and messaging company Veoo may have revolutionised loyalty schemes, couponing and mobile retail in store with the roll out of a solution that allows retailers to deliver offers to customers’ mobile wallets – and then update them on the fly. Sounds unremarkable, but in practice it means that (more…)
MBLM, a Brand Intimacy Agency focused on strategy, design, creative and technology, has found that Apple Watch is polarizing and users feel conflicted, confounded and critical.
A survey by GS1 UK showed that over 25% of the top 20 retailers in the UK – including Marks and Spencer , John Lewis , Tesco F&F , ASDA George and others – are already using RFID tags in their stores. Another 20% are currently trialing and 15% are (more…)
Paul Skeldon, InternetRetailing’s mobile editor, hosts Ross Haskell, senior director of Boldchat products at Logmein in a webinar that looks at how to use chat to create the perfect customer experience on mobile. This timely presentation – following hot on the heels of news that Facebook is looking to add (more…)
Wearable technology is evolving beyond wrist-worn devices to include shirts, tattoos, hats, shoes and more but what makes these devices useful is the actionable collected data. A new report from Argus Insights shows that consumers are much happier with their wearable devices than the apps they use to interpret the (more…)
myWaitrose customers can now scan product barcodes on their phones as they place goods in their basket, easing their checkout experience at three Waitrose stores. The ‘scan as you shop’ trial, which complements the existing Quick Check service, is taking place in Waitrose shops in Clapham Common, Meanwood and Milngavie, with a (more…)