As part of the city’s rollout of public WiFi access, New York merchants are being encouraged to sign up to the free We2 location-based social network that enables retailers and restaurateurs to communicate with customers and potential customers nearby.
The volume of traffic to UK retail websites coming from mobile devices was up by more than 60% year on year in October 2013 compared to October 2012 and sales from mobile up 80% over the same period – pointing clearly to this being a very mobile yuletide and showing (more…)
When it comes to buying a tablet computer online, Amazon is streets ahead of Apple, Samsung and other rivals, with 81% of shoppers hitting its site looking for tablets checking out its Kindle Fire product. It then goes on to covert 6.6% of them, compared to 3.4% for Apple. Only (more…)
British consumers are expected to spend freely this Christmas but, practical presents will still top festive shopping lists according to a survey of high street retailers by Barclays – and shopping online and via mobile are going to be order of the day, believes the bank.
With the coming thanksgiving and Christmas holidays expected to see a record number of mobile shoppers hitting websites, LogMeIn has launched a new release of its BoldChat multichannel customer engagement suite to help businesses more effectively engage the rapidly growing number of mobile customers and visitors.
In a bizarre play on the game “six degrees of Kevin Bacon”, major UK networks are pushing the idea of high speed 4G connection (geddit? – we are all connected to Kevin Bacon. Genius.). But aside from the promise of ‘everything, faster’, what does it mean for retailers? Phil Freegard, (more…)
The number of European mobile shoppers grew by 43% over the past year, with 20% of smartphone users accessing online retail sites and apps using their device. In addition, 1 in 7 European smartphone users have completed a retail transaction on their mobile phone in a month.
Online pricing innovations could move to the high street if B&Q implements technology that it is currently understood to be testing. According to reports, B&Q is testing electronic price tags that could change the price of an item, based on which customer is looking at it.
The key to omni-channel lies with in-store engagement, but with NFC still to gain a foothold and other technologies not supported by all devices, it could be a long time coming. So what should merchants be thinking about when looking to engage? Here, Oliver Ripley, Mobile Products Manager at eCommera, (more…)
With consumers seeing wifi as a right rather than a privilege, O2 has completed the roll out of its free saturation of the technology across the Canary Wharf, offering free web access to consumers in four shopping malls, 240 cafes, bars and restaurants and the 20 acres of parks.
We hear lots about the power of technologies linking the store and online – but for every retailers citing the powerful effect of Click and Collect on its sales, how many traders are actually using them, rather than simply talking about them? Retail technology provider Omnico has come up with (more…)
by Shane Fitzpatrick The widespread roll-out of 4G services across the UK may radically accelerate the demand for mobile commerce but user experience remains a concern. Retailers now need to ensure every step from browsing new offers to payment is optimised for smartphone users. In August, several mobile providers launched (more…)
Passengers onboard Aer Lingus’ long-haul flights can now use their own mobile phones to text and browse the internet, using AeroMobile’s inflight roaming service. They could, the airline confirms, shop too if they want.
With half of its web traffic now coming from mobile, shoe retailer Cloggs is revamping its website to optimize it for multiple channels as more of its customers start to interact with the online store via mobile.
Tablet shipments are expected to bypass the number of PCs and with Christmas approaching there is an influx of new Internet enabled devices – including Google Glass and Samsung’s Galaxy Gear Smartwatch. However, research reveals that retailers are failing to adapt to the shifts in online consumption and purchasing habits. (more…)
When quizzed, 52% of consumers said that over half the websites they visited weren’t optimised for mobile devices, making it difficult to interact with companies. Alarmingly, 16% had difficulties with the majority of sites they tried to access.
Tablet ownership is fast becoming the norm in the UK, as a sizeable chunk of the population uses such a device at least monthly, and growth has passed the early-adopter stage, with inevitable impact on the online retail market as the PC dwindles in popularity, according to eMarketer figures.
Marks & Spencer has added My Offers, a new feature on its iPhone app, which provides customers with exclusive personalised deals, the latest promotions and a dedicated hub to host vouchers that can be redeemed both in store and online to its iPhone app.
Footwear vendor Clarks is set to revolutionise how shoppers find its branches and search for stock in a deal with Udozi, the app that helps people search for stores and items near them on the high street.
Shoppers aged 18 to 34 make up a new visual generation for whom images regularly inspire purchases, with 40% of under 35s saying they have used their mobile device to take a picture of a specific item on the high street to buy once they get home, whereas only 30% (more…)