This week’s Facebook Developer Conference taking place in San Jose offers a clear insight into where the company is going and some of it makes interesting reading for retailers. We have already seen its chat bot payment announcement with Mastercard, but what else should retailers be looking at? Richard Windsor, (more…)
Baby boomers are just as eager to see next generation technology such as mixed reality and artificial intelligence being adopted by retailers as their millennial counterparts, according to a new retail report, with nearly three quarters saying they would use the platforms if they were offered.
The cathedral city of Gloucester has become the first UK city to become a digital high street – hot on the heels of Mansfield, which was the first UK town to go down this road, if you’ll pardon the pun – transforming the city’s main shopping areas, linking a mobile (more…)
It is easy to forget that people are still a crucial part of the ecommerce eqution and recruiting the best is vital to any etailer. When it comes to recruitment, bricks and mortar retailers arguably have an advantage over pureplay ecommerce vendors. A high street chain is, quite literally, a (more…)
Ahead of this year’s InternetRetailing Expo (IRX 2017) and eDelivery Expo (EDX 2017), we’re looking ahead to some of the technologies that will be on show at the event. Here are some of the highlights, and we’ll be bringing you more in the coming weeks. Worldpay is sponsoring the bar (more…)
Rant & Rave, a customer engagement specialists that works with the likes of Barclays, Sky and easyJet, has developed a customer feedback integration for Amazon Alexa, Amazon’s cloud-based voice service. For brands using Amazon Alexa, this will transform the way customer feedback is captured, enabling consumers to tell brands what (more…)
The Internet of Things (IoT) will be pivotal in shaping the experience-based retailer of the future, says Beecham Research in its new ‘Internet of Retail Market Brief’.
Just imagine the marketing potential of combining your CRM data with the 1.49 billion monthly visitors to Facebook and Instagram to find new customers? Well now its possible.
Nottinghamshire market town Mansfield has become the first centre to upgrade to Rewarding Visits technology, which will see its shopping areas transformed into ‘digital high streets’.
Debenhams, one of the world’s top international department stores, has significantly increased in-store visitors by rolling out an omnichannel appointment system that allows customers to book personal shopper sessions in 88 key stores through their mobiles.
With thousands of small fashion brands out there trying to get noticed, it can be hard to break into the mainstream. But a new app that claims to be the “Tinder of fashion” – but working on an “Airbnb model” – is looking to make it easier for the well-dressed to (more…)
A global sportswear brand has just completed a project with retail RFID specialists, Detego, to introduce “smart” fitting rooms in hundreds of stores. The retailer has added digitally connected touchscreens in its fitting rooms to allow customers to browse through collections and request staff bring other sizes without having to (more…)
Ocado, one of Britain’s leading online retailers, delivering to over 70% of the UK population, is investing in relationship management technology to deliver a better and more engaging experience through mobile, social and email.
Reports of the death of High Street stores may well be premature, with a new survey finding that rather than abandoning shops, many consumers plan to use them even more in 2017 – however, they want technology to make the experience better.
Retailers need to embrace next generation technology such as artificial intelligence (AI) and augmented reality (AR) if they want shoppers to continue using their apps, new research has found. The study found that nearly 30% of consumers would like to see more innovation in mobile apps, so that they provide (more…)
Consumers want apps, AI, VR, chatbots and all the latest ways to make interaction with retailers slick and easy. But it’s a real challenge for the retailers to deliver. Nick Black, CEO of Apadmi, looks at what consumers want and how retailers might start to meet these demands
O2 has become the first mobile company in the UK to offer car insurance with the launch of its O2 Drive proposition, along with additional telematics proposition O2 Drive – Box on Board, which helps responsible young drivers get on the road.
Who needs an array of Amazon Dash buttons next to their washing machine, larder and toilet? Not me – and now I don’t need as the retailer has virtualised them, adding to them to the Prime App. mobile and website. Amazon Prime customers can now create buttons for millions of (more…)
Fed up of long queues to check in and out of hotels? Well your phone is here to help. Hot on the heels of Amazon’s vision of a queue-free shop, a new application of Ensygnia’s award-winning and patented Onescan smartphone process will allow travellers to simply scan a code in (more…)
The last great retail paradigm shift was the introduction of the shopping trolley. But that is all set to change with the combination of IoT and mobile, says Paul Winsor, Director of Market Development, Retail and Services Industries, Qlik