There is a vast opportunity for businesses to harness SMS-powered chatbots to enhance customer satisfaction and ultimately evoke better overall customer loyalty.
The UK’s retail market could be boosted by as much as £1bn a year, if consumers were given access to mobile based visualisation technology that allowed them to virtually place products in their own homes before committing to costly purchases, research has found.
Retailers in the home décor market could be losing out on close to £1bn in revenue due to consumers putting off purchases because they can’t picture what products will look like in their homes, according to new research – but mobile holds the key to bridging that gap. The findings were (more…)
Putting VR to use to let consumers try things before they buy using their mobile is reaching beyond the world of interior design and into mainstream retailing with the launch of Mobile Tap’n Try from Zuzapp. This innovative mobile solution empowers mobile shoppers to digitally try and buy products directly (more…)
The launch of Amazon Go, the trial grocery store in Seattle in the US demonstrates not only the possible near future of the bricks and mortar store but also shows how the retail giant understands what consumers want.
Leading retailers globally are increasing their investment in IT systems, with mobile climbing up the list of investment priorities as it offers a better return.
Would be interior designers can now try out their wackiest ideas of furnishings from furniture company Pixers thanks to Google’s Tango augmented reality technology.
With 84% of its online traffic coming from mobile, Mothercare and sister brand Early Learning Centre have revamped their websites to use more omni-channel-friendly ‘endless aisle’ technology and the retailer is reporting a 40% week-on-week growth in revenues thanks to the trial.
Tesco is testing contactless, paperless receipts in two stores in Harlow, Essex, sending them to the user’s Tesco app instead, as the retailer looks to make its whole check out process more digital.
The rise of ‘chatcommerce’ continues. Not only has Amazon launched its Echo services that, among other things, lets shoppers tell Amazon what they want to buy, but Mastercard is now launching an artificial intelligence (AI) bot platform that allows consumers to transact, manage finances, and shop via messaging platforms.
We’ve seen a lot about how mobile impacts consumers, we have also dwelt on how mobile can empower retailers in the in-store environment – but it is also playing a critical and money-saving role in the supply chain for retailers. Here Paul Swaddle, Chairman, Pocket App, outlines how
The ‘Uberisaiton’ of retail has long been spoken about in technology circles, but now it has taken something of a literal step into reality with a new service offering to integrate Uber ordering into retailer websites so shoppers can order a cab to take them to the store.
How much impact will augmented reality have compared with virtual reality in the retail environment? That’s the question that GoInStore co-founder, André Hordagoda keeps asking himself. So what’ the answer?
A picture paints a thousands words – a video tour many more. That is the thinking behind a new ‘Book by video’ service being trialled on UK Ariport Car Parks site and app, which could usher in a new era in how people shop, especially on text-unfriendly mobile screens.
Dissatisfied and unengaged customers are an unfortunate part of the retail industry. Poor customer service can result in the possible loss of a sale or diminished brand loyalty. However, what is poor customer service actually costing your business? Dean Frew, SVP for RFID Solutions and Chief Technology Officer, SML Group (more…)
UK shoppers can now order from Amazon using its wi-fi and Internet of Things connected Amazon Dash Button. The device, available only to Prime members, enables shoppers to reorder favourite items at the push of a button. Each button is linked to a brand – and placed in a convenient (more…)
Despite reports that tablet shipments are expected to decline 9.6% year on year in 2016, that growth of tablet based ecommerce has stalled that and new shoppers anecdotally not shopping on them, new research has found that tablet use for ecommerce is still high amongst consumers in the UK.
With Amazon Prime day upon us, what are the mobile challenges that any retailer facing a peak should be expecting? We asked some of technologies biggest experts to talk us through what the mobile challenges might be. John Beechen, Head of Managed Services, Salmon “Nowadays, consumers are busy and not (more…)
Visitors to the recent Retail Asia Expo in Hong Kong found themselves taking part in a unique experience: chatting to Antony, an AI bot fluent in English, Cantonese and Mandarin and eager to help them find their way around the expo.
Almost three-quarters of retailers are ramping up digital investment in an effort to increase customer satisfaction, boost customer loyalty and drive sales, with mobile holding the key to all three – plus allowing retailers to learn what shoppers do in store, closing the omni-channel data circle.