Cheaper smartphones, dwindling sales of tablets, the increasing use of IoT technologies, Artificial Intelligence (AI) and Virtual Reality (VR), and sustained growth in the digital economy: these are all key trends that retailers need to be aware of in the ‘post smartphone era’ that is nearly upon us.
A new study from Juniper Research has found that smartphone and tablet-based mobile point-of sale terminals will take on a significant role in businesses, handling 40% of all retail transaction value by 2021, up from an expected 12% in 2016.
Almost a third (32%) of major UK retailers plan to install technology that enables in-store shoppers to order an item unavailable in one branch from another holding it in stock, according to a survey conducted by retail specialists Martec International for Omnico, a leading software and services company enabling omni-channel (more…)
As part of the drive to improve customer experience across all its platforms, Debenhams has partnered with UserZoom, a user experience research and testing SaaS platform, to help it create better UX as shoppers become increasingly mobile.
UK parcel delivery company DPD has launched an app that will allow customers to take complete control over their parcel delivery, and ensure that missed deliveries become a thing of the past.
Fashion retailer River Island , in partnership with NN4M, has launched what it dubs “app experience for the Apple Watch and Android Wear”, marking it out as one of the first mainstream retailers to design for wearables.
Visitors to this year’s Eurovision Song Contest (ESC) can pay for drinks – and possibly earplugs – simply by waving their arms about, rivaling some of the on stage dance routines.
Mobile technology and messaging company Veoo may have revolutionised loyalty schemes, couponing and mobile retail in store with the roll out of a solution that allows retailers to deliver offers to customers’ mobile wallets – and then update them on the fly. Sounds unremarkable, but in practice it means that (more…)
MBLM, a Brand Intimacy Agency focused on strategy, design, creative and technology, has found that Apple Watch is polarizing and users feel conflicted, confounded and critical.
A survey by GS1 UK showed that over 25% of the top 20 retailers in the UK – including Marks and Spencer , John Lewis , Tesco F&F , ASDA George and others – are already using RFID tags in their stores. Another 20% are currently trialing and 15% are (more…)
Paul Skeldon, InternetRetailing’s mobile editor, hosts Ross Haskell, senior director of Boldchat products at Logmein in a webinar that looks at how to use chat to create the perfect customer experience on mobile. This timely presentation – following hot on the heels of news that Facebook is looking to add (more…)
Wearable technology is evolving beyond wrist-worn devices to include shirts, tattoos, hats, shoes and more but what makes these devices useful is the actionable collected data. A new report from Argus Insights shows that consumers are much happier with their wearable devices than the apps they use to interpret the (more…)
myWaitrose customers can now scan product barcodes on their phones as they place goods in their basket, easing their checkout experience at three Waitrose stores. The ‘scan as you shop’ trial, which complements the existing Quick Check service, is taking place in Waitrose shops in Clapham Common, Meanwood and Milngavie, with a (more…)
Mobile optimisation and customer experience – and how the two work together – are becoming key to retailers. Nearly 35% of UK-based online retailers list customer experience as their highest priority in the coming year, with mobile optimisation coming in a strong second (26%). These results, released today by SLI Systems , a worldwide e-commerce provider for (more…)
In the rush to meet customer expectations and keep up with competitors, many retailers have installed Wi-Fi in their stores on the unscientific basis of “build it and they will come”. Here Dan Thornton, head of solution development, Hughes Europe shares his views on how retailers can make Wi-Fi work (more…)
Research reveals shoppers regard in-store mobile technology – so called Retail 3.0 – as key for an enjoyable shopping experience, with 73% stating those retailers that provide the technology offer superior customer service.
RFID – or the basic tech behind NFC and contactless – is poised to revolutionise retail believes Dean Frew, SVP for RFID Solutions and Chief Technology Officer, SML Group. Here he explains why and what it means…
One of the early trends for 2016 in m and e-commerce is the use of location and other factors to help give shoppers instant offers. SaveAsYou is a location-based app that is free and easy-to-use for shopping centres and customers. Brought to the market by Kal Group, a leading digital marketing (more…)
Novus Leisure, the UK’s largest private bar and club operator, has teamed up with retail technology specialist Red Ant to build a unique real-time customer feedback app that will help to measure social sentiment, deliver live business insight and improve service.
The Otto Group – the second largest consumer online retailer in the world – is partnering with Powa Technologies to provide millions of customers in Germany and elsewhere with a quick and simple way to shop and engage with its brands online, in-store and on the go using Powa’s app (more…)