Concerns about security breaches have been revealed as the biggest fear among consumers when it comes to deciding whether to download a retail app, according to research.
Missguided is set to put digital centre stage in its new store at the Bluewater Shopping Centre, where it promises the “ultimate” customer experience. The store, the brand’s second, aims to be an “extension of the brand’s online expression”. That means a prominent role both for social media and for (more…)
The delivery industry faces a massive shake-up today as Sorted, a new game-changing app, launches with a promise to put both retailers and consumers in charge of the delivery experience.
Ecommerce search volumes in the UK are on the up, driven by rapidly expanding mobile shopping habits among consumers – especially overseas shoppers in Germany and Estonia looking to ‘buy British’.
Apple Watch sales doubled last year, and smart speakers such as Amazon Echo will be a £7bn market within 5 years. But are consumers and retailers ready for the revolution in shopping habits they will bring, asks e-commerce specialist David Jinks, head of consumer research at Fastlane International
I’ve said it before and I will say it again: the saviour of the high street is technology – but time is running out. Consumers demand it, the retailers really need it.
QikServe, a multi-channel order and payment specialist, has revealed that its mobile ordering technology, which has been rolled out at the new Kebaya Asian Brasserie in Amsterdam’s Schiphol Airport, has been used for more than 95% or orders.
Technology in UK high street stores is failing to match the online shopping experience and customers are demanding better. This is according to Fujitsu’s new research, The Forgotten Shop Floor, which found 4 in 10 consumers are frequently disappointed by in-store technology.
61% of UK consumers expect bricks-and-mortar retailers to offer them virtual reality headsets (VR), multi-experience loyalty apps and other advanced technologies such as voice-activation within three years, a survey by Omnico has found.
A pan-European study of 2100 European retailers finds that mobile is fast becoming the key sales channel for all.
Speaking at IRX 2017, Michael Braybrook, director of enterprise solutions at intelligent mobile engagement company mGage, listed his top five mobile innovations. Here are his choices, and the reasoning behind them. Chatbots Chatbots, says Michael Braybook of mGage, can help businesses answer common questions around the clock. By interacting with (more…)
As we yawn into a short week following the May Bank Holiday weekend, research reveals that UK consumers love to shop online in the very early hours of the morning on weekends – with the hour between 3 and 4am being the most popular.
The wheels of Brexit are firmly in motion and politicians, advisors and business people across industry are scrambling to make sense of the seismic changes about to hit Britain and the EU. But what does it mean for mobile gaming and what does that mean for retail? Dan Matthews explains
This week Debenhams and the Body Shop have both outlined mobile strategies designed to turn around their businesses. For the likes of online printing business SpreadShirt, mobile has become the key to its development. And who can blame them? Mobile is driving growth in retail and is, for many, the (more…)
Online sales grew again in March, driven in large part by higher average basket values (ABV) through mobile devices for both multichannel and online-only retailers – the total m-retail ABV was up 18% on March 2016, to mark the seventh straight month in which the ABV has risen year on (more…)
In 2016, print on-demand, ecommerce platform, Spreadshirt, increased its global sales globally by around 9% to a total of £77.7m (€93 million), driven largely by mobile.
Many top name retailers are falling short of helping mobile shoppers visualise products but offering just one image per product – and images sell products.
With the recent announcement that PayPal will team up with Android Pay to bring its services to the m-payments world, and a survey highlighting mobile payment capabilities as the most in-demand technology for retailers, the industry is clearly in the midst of a boom.
The Body Shop has launched a mobile-first ecommerce platform as part of a three-year £10m transformation project that aims to see 20% of sales come from ecommerce. The site comes in response to the fact that 52% of the retailer’s online traffic is now via smartphones, and 11% via tablet (more…)
Aside from store closures, department store giant Debenhams has unveiled a turnaround strategy for its retail business, based around mobile – but there is a lot of work to do if its current site is anything to go by.