Nine out of 10 retailers surveyed are investing in mobile payments as they predict that at least 10% of their sales will be via mobile.
UK retailers are lagging behind US and European counterparts when it comes to meeting the needs of mobile shoppers in store – but all retailers are not really delivering what mobile shoppers want, according to a study by mobile solutions company DMI.
Global burger restaurant, Five Guys is rolling out mobile payments in its flagship restaurants in Paris and Madrid, offering customers the ability to order and pay then collect securely from mobile, tablet or laptop.
ASOS has reported a massive 35% sales rise in the year to April 2017, outstripping all rivals in the sector, driven by a weak pound and the company expertly tapping into the mobile and social habits of its youth shoppers. The Brexit vote in June 2016 and the subsequent crash (more…)
The cathedral city of Gloucester has become the first UK city to become a digital high street – hot on the heels of Mansfield, which was the first UK town to go down this road, if you’ll pardon the pun – transforming the city’s main shopping areas, linking a mobile (more…)
Technology – and Brexit – is bringing to an end to the age-old British etiquette of queuing, at least for retailers. Research by retail consultants at Zebras Technologies suggests that transactions at manned, stationary POS check-outs have fallen from 71% 52% today.
Retailers across the world are aware a threatening combination of transforming forces – driven by customer service, personalisation and mobile – are disrupting their industry, with 98% of executives recognising that the sector is set for fundamental change.
While online banking and cards are still the most popular forms of payment EU consumers have expressed a strong interest in new payment methods such as e-wallets, banking apps, QR code scanning and digital currency. There is also a huge shift towards contactless payments – often seen s the pre-stage to (more…)
Cart abandonment is the bane of all ecommerce retailers – but it is especially prevalent on mobile. Rimma Perelmuter, CEO at MEF explains why it happens and offers some views on what you can do about it
Next week sees Internet Retailing Expo kick off at the NEC in Birmingham. This time last year at the show, the key thing theme I latched on to was the drive towards personalisation of experience. Well, a year later, and personalisation seems to still be the thrust du jour – and (more…)
Almost two-thirds (62%) of UK marketers say they do not incorporate personalisation into their campaigns.
A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from Vibes, a leader in mobile engagement used by top brands to deliver targeted, personalized mobile experiences.
Bricks and mortar stores have to do more to satisfy tech savvy shoppers and improve the in-store experience, according to new research.
Ahead of InternetRetailing Expo (2017) and sister event eDelivery Expo we’re running a series of previews and interviews looking ahead to the event. Today we hear from Stuart McMillan, deputy head of ecommerce at Schuh . InternetRetailing: At IRX 2017 you’re speaking on design & usability as a key to (more…)
With one week to go, it is interesting to see that the thrust of the mobile sessions at IRX2017 at the Birmingham NEC 5-6 April lies not in mobile, but in where mobile now fits with the real world of bricks and mortar. The idea that mobile commerce is some (more…)
Pets at Home is the UK’s leading specialist retailer of pet food, pet products and pet-related services, operating 431 superstores, 391 veterinarian practices, and 246 grooming salons nationwide, as well as a popular website. The company has enjoyed significant growth over the past few years, and expects to open a (more…)
We live in a world of personalization and retailers are under more pressure than most to deliver a personalised, engaging ‘experience’ if they are to hold on to customers. But many aren’t. Robin Coles, Microsoft Technologies Enablement Lead, HSO, takes a look at why and offers some advice
It is easy to forget that people are still a crucial part of the ecommerce eqution and recruiting the best is vital to any etailer. When it comes to recruitment, bricks and mortar retailers arguably have an advantage over pureplay ecommerce vendors. A high street chain is, quite literally, a (more…)
Customers have always been at the centre of every retail business, but today keeping customers is becoming an increasingly vital part of what every online and high street retailer does. At an Internet Retailing roundtable this week held in conjunction with eCommera, it was blatantly apparent that all retailers now (more…)
UK online retail sales were up 15% year-on-year in February, according to the latest figures from the IMRG Capgemini e-Retail Sales Index, but its proving a tougher environment for mobile.