UK shoppers will spend £67bn online in 2017, of which £27bn will be via mobile devices, according to new research. Spending over mobile will be 26% ahead of 2016, as UK shoppers spend more over their smartphones than any other European market. Centre for Retail Research (CRR) analysis, produced for (more…)
Consumers want apps, AI, VR, chatbots and all the latest ways to make interaction with retailers slick and easy. But it’s a real challenge for the retailers to deliver. Nick Black, CEO of Apadmi, looks at what consumers want and how retailers might start to meet these demands
In the UK, Valentine’s Day is increasingly lucrative for retailers. Mobile analytics and engagement platform CleverTap saw first-hand how their clients’ customers behaved in the lead up to the international day of love, last year, with a significant increase in Valentine’s Day related app behaviour and purchases. For example, movie (more…)
Valentine’s Day looms and, while like every recent peak it is set to be a mobile one, it is mobile payments where all the love is likely to be felt in the first half of this year.
More than 33 million customers have used Amazon Payments to make a purchase in 2016, with 32% of them doing so on mobile, Amazon has revealed.
The majority of shoppers would not consider using SMS, social media Messaging (Facebook, WhatsApp), Web/Live chat, Twitter, Facebook, Instagram or the telephone when purchasing items, due to security fears a new study warns – even though mobile channels such as apps are very popular places to buy online.
Valentine’s Day has a reputation as a day for last-minute shopping. But retailers looking to benefit from the romance of the occasion need to think rather further ahead, according to new analysis. Marketing performance company Criteo has delved into data from last year to find out how shoppers buy at (more…)
Leading retailers and their thirst for new payment channels are proving a boon for the payments industry. Developing successful omni-channel payment services for Burberry, Tory Burch, Scotch & Soda, L’Oreal and Topshop has seen payment company Adyen has seen its payments business volume grow by 80% to some $90billion a (more…)
Mobile makes shopping in store and online much more convenient, but one unforeseen upshot is that it encourages spontaneous spending, which shoppers come to quickly regret – and then return goods worth billions of pounds.
Shaped by the shifting tides of discerning customer demands and digital investment, the retail landscape is caught in a constant cycle of evolution. Adam Croxen, Managing Director, Future Platforms, shares his insight on how developing mobile loyalty can surprise and delight both retailers and consumers alike.
Mobile payments have finally arrived – well for consumers they have. While the mobile industry has long plugged away at getting people to pay using their phones, it has taken until 2016 for this to actually happen. And, as with all these things, once a critical mass of people start (more…)
Will the phone ever replace the wallet? New research suggests it could, with 18% of shoppers saying they have used their phones to pay in a shop.
Royal Mail is set to make it easier for consumers to post and return parcels at Customer Service Points in Delivery Offices nationwide, thanks to mobile.
More than £4 of every £10 spent online over the festive shopping period came from a smartphone, according to Adobe‘s Digital Index report – matching the percentage seen in 2015, but of a much bigger pie. The research shows that 60% of online traffic to UK retailers came from mobile between 1 November (more…)
Barclaycard, which has an overview of nearly half of the UK’s credit and debit card transactions, is partnering with VocaLink to let its merchants accept mobile payments through Pay by Bank app. Pay by Bank app will allow shoppers to pay quickly and securely for goods and services on a (more…)
O2 has become the first mobile company in the UK to offer car insurance with the launch of its O2 Drive proposition, along with additional telematics proposition O2 Drive – Box on Board, which helps responsible young drivers get on the road.
As MPs get ready to trigger Article 50, Brexit is becoming a reality. While what the final deal with look like is still up for grabs, it will have an impact on retail. Daniel Bagge, Retail Industry Director Executive Partner IBM UKI offers some advice in these uncertain times.
The news that Amazon’s Dash buttons are coming to phones and desktops should take no one by surprise. In fact, it’s a surprise to me that Amazon didn’t do this from the outset – Dash is, after all, all about convenience. I can see where Amazon was coming from with (more…)
Who needs an array of Amazon Dash buttons next to their washing machine, larder and toilet? Not me – and now I don’t need as the retailer has virtualised them, adding to them to the Prime App. mobile and website. Amazon Prime customers can now create buttons for millions of (more…)
Retailers’ reports on Christmas revenues demonstrate that online is becoming more critical to their success. But according to a new survey conducted by market research firm OnePoll into the online shopping experiences of male and female UK consumers, poorly performing mobile ecommerce sites risk damaging future sales both online and (more…)