We know that shoppers want personalised offers at their convenience, and they want free Wi-Fi, but what information will they give up for these services? Where is the line between too personal, and enough service? Dan Thornton, Head of Solution Development, Hughes Europe has the answer
Monday, 1800 hours BST: Amazon Prime Day 2017 detonates: are you primed and ready? This year, as you probably already know, Amazon’s Prime day is in fact a 30 hour ‘day’ that runs through to midnight on 11 July and is expected to be a frenzy of ecommerce. But that (more…)
Attitudes towards owning and using a smartphone varies significantly among the over 50s, according to a new report from online smartphone retailer, Mobiles.co.uk.
Europe’s best-known brands and retailers came together at Inspire, Bazaarvoice’s biggest European client event, to discuss best practices around consumer-generated content (CGC). Here are what some of the big brands had to say: GHD Rob Pye, Global eCommerce Director for ghdhair.com: “Ultimately what customers are looking for is confidence. If you don’t have a (more…)
Mobile payment and loyalty company Zapper continues its move into mobilising and queue busting in the convenience store sector with a partnership with the National Federation of Retail Newsagents(NFRN), which represents more than 15,000 independent retailers across the United Kingdom and the Republic of Ireland.
Gloucester has taken its next step in ‘digital high street’ innovation by offering visitors and tourists the same offers and promotions available to residents on its GL Card, when visiting the historic city.
While three-quarters (75%) of organizations believe themselves to be customer-centric, only 30% of consumers agree – and, frustrated by organizations that don’t listen to their feedback or reward their loyalty, the majority of consumers are willing to increase their spend with an organization in return for a better experience (81%).
Brands and retailers should pay close attention to the music scene this summer as consumers flock to faraway festivals.
Ian Reynolds, managing director of KBH On-Train Media takes a look at how the morning commute is turning into an m-commerce boom – but is often overlooked by retailers
Today marks the 10th anniversary of the iPhone going on sale – and in effect kicking off the mobile commerce revolution. Ten years on and how we shop and interact with brands and each other has been transformed. And this week’s M-Retailing is an object lesson in how that one device (more…)
Google is working with Magento Commerce is working with to help retailers deliver that all important ‘experience’ to consumers by working Progressive Web Apps (PWAs) into the Magento platform.
UK consumers are open minded about retailers incorporating more technology into the shopping experience and are even willing to give access to more personal data if it will improve the shopping experience.
Debenhams today reported mobile-driven online sales growth as it updated investors on progress in its Debenhams Redesigned strategy to grow both through social shopping and through a ‘Fix the Basics’ plan. The department store group, a Leading retailer in IRUK Top500 research, said that digital sales grew by 7.9% in (more…)
The Yoox Net-A-Porter Group has announced the opening of a new Tech Hub in White City which it says shows its commitment both to London and to the UK. Five hundred staff will initially be based at the online luxury fashion retailer’s hub, with 100 more jobs to be created (more…)
37.2 million UK consumers have opted to use SMS and mobile communications as their preferred choice for receiving notifications from businesses, yet only 50% of businesses surveyed are currently using SMS as part of their marketing strategies.
Analysis by digital growth company Urban Airship of more than one million Apple Wallet coupons and loyalty cards of major retail brands shows that for every mobile wallet pass a customer installs, it is shared and added to 3.3 other mobile devices on average—a 4.3X share rate.
Retail sales are slowing, with 60% of sales coming from smartphones, according to eMarketer and the latest statistics from IMRG Capgemini pointing to eCommerce sales via smartphones growing by almost half year-on-year in May 2017 – betting on mobile first seems like the ‘strong and stable’ thing to do in our uncertain world.
Progressive Web Apps (PWAs) are set to take off in a big way, and are an ideal solution for organisations wanting a better performance from their incumbent traditional apps, according to Will Morris, a digital strategy expert at Alchemy Digital
News that Amazon has bought Whole Foods broke late on Friday last week, but in the intervening days it seems that the company has given all other retailers the incentive they have long needed to look again at how to reinvigorate the physical shopping world.
According to data compiled by Clouder.co.uk, the rise in mobile shopping is leading to a nation of last minute shoppers – and this in turn is driving changes in how shoppers look at logistics, with many more wanting same day delivery.