The UK high street has suffered its worst February since 2009 as headwinds from the economy and Storm Doris curbed spending, figures show – making investment in mobile ecommerce technology more imperative than ever.
Domino’s Pizza Group [IRDX RDOM], which has unveiled its full-year results this week, is seeing three quarters of its pizza orders being made through mobile – up 31% on last year.
The High Street is beleaguered, but not because shoppers don’t want to go there, just it doesn’t quite offer the experience they are used to online. So what can you do about it? Here Andrea Scerch, President, Payment Gateway Services, Mastercard suggests some ways retailers can reclaim the streets.
BRC retail figures show that spending in retail is still pretty healthy, but much of it is, of course, being driven by technology. The easier it gets for shoppers to shop online the more they are likely to do it. Mobile plays a key role here as it adds that (more…)
Ocado, one of Britain’s leading online retailers, delivering to over 70% of the UK population, is investing in relationship management technology to deliver a better and more engaging experience through mobile, social and email.
Only four of the top 50 UK ecommerce websites offer social login or social connect to customers, according to new research from big data and text analytics company Hello Soda.
With British Retail Consortium (BRC) figures showing that online sales grew slowly last month at the expense of in-store sales, retailers need to adopt technology and a mobile-first approach if they are to continue to see momentum, ecommerce vendors and consultants are warning. The February BRC statistics are the strongest indicator yet (more…)
Reports of the death of High Street stores may well be premature, with a new survey finding that rather than abandoning shops, many consumers plan to use them even more in 2017 – however, they want technology to make the experience better.
British clothing retailer Boden has turned to personalisation to make its customer experience more relevant to different segments of online shoppers – and seen a 18% rise in add to basket rates.
With many car makers hitting Mobile World Congress last week with connected cars, Hedley Aylott, CEO and Co-founder of Summit argues that buying a car with a mobile is the ultimate demonstration of how far mobile has come in consumer’s minds. And Peugeot is in the driving seat It has (more…)
If you’ve been trying to contact your mobile or app experts in the past few days you are out of luck. This week the entire mobile industry has descended on Barcelona for Mobile World Congress to shape the future of mobile as it extends its tendrils into every facet of (more…)
Everything you know is wrong – and the adage of ‘browse on smartphone buy on desktop’ is dead. So says a new report that suggests retailers are not measuring conversion rates across devices properly and could well be undercounting conversion rates by as much as 40% on all customer journeys and (more…)
Barclaycard has agreed two new partnerships that will see its bPay payment technology embedded into high street jewellery and watch brands, expanding the range of wearable devices that can be used to make contactless transactions in the UK.
In the race to convert mobile online shoppers, brands must forget any preconceived notions that consumers are logging on only to purchase and instead focus on the all-round experience the brand delivers.
Following a highly successful roll out of m-payments in Nisa convenience stores around Peterborough last year, Zapper is extending the reach of its all-in-one payments, loyalty and vouchering platform to more convenience stores around the UK. With the Nisa launch continuing to perform above expectations, Zapper is now launching in further stores (more…)
Leading global luxury brands have little or no direct e-commerce offering in China, because they are failing to develop proper cross-channel strategies led by WeChat commerce.
Shopping via mobile devices in the UK has reached a critical maturity that retailers must prioritise effort and investment in mobile to create richer, more seamless experiences, according to the latest instalment in the Tryzens Expert Research series.
Tim Avery, Director of Professional Services at Fredhopper, discusses how retailers can maximise mobile’s potential across 2017 and beyond…
A recent study by PwC for JDA Software revealed that 70% of senior retail CEOs are actively looking at investing in ‘digital transformation’ as they all now see that customer experience is key to keeping customers back for more. Across online, mobile and stores they are all planning to do (more…)
Almost 70% of of CEOs in the world’s leading 350 retailers are investing in digital technology to improve customer service – and much of this investment is being targeted at mobile, according to a new report – “CEO Viewpoint 2017: The Transformation of Retail” carried out for JDA Software, by PwC.