We stand at the beginning of the AI revolution – and first up against the wall is customer service. With Bank of Scotland rolling it out, Alex Klose, VP Marketing, IMImobile, explains how you can start to implement it.
As November mistily arrives, through the gloom retailers are readying for Christmas: and this year that means thinking mobile.
Absolutely fabulous department store Harvey Nichols is set to improve customer experience with a deep dive into exactly how its customers use its mobile services, specifically its product pages and menus.
Fast fashion womenswear brand QUIZ has rebooted its iOS and Android apps to make use SaaS technology to keep the brand ahead of the game.
New research released reveals retailers are missing a huge opportunity to increase sales by failing to address customer payment pain points. Most retailers admit a poor payment experience is a key reason for lost sales, but only 27% are investing to prevent these issues.
While UK shoppers complain about payment pain points in store – and online – US shoppers are embracing Apple Pay with alacrity.
Debenhams is strengthening its multi-channel offering with the launch of a new mobile site based around progressive web app (PWA) technology – giving UK customers the best features of mobile apps with the broad reach of mobile web.
Travel agents and operators are coming under increasing pressure to improve their mobile offering, as more than half of UK holidaymakers are frustrated by the lack of mobile innovation when travelling abroad, according to new research.
Mobile shopping accounted for almost a third (28%) of 2016 online holiday orders across the UK, France and Germany, according to CJ Affiliate’s 2017 Holiday Intelligence Report.
According to some reports, 80% of companies either use chatbot technology already, or wish to implement it by 2020. They are playing an increasingly important role in marketing and customer engagement, especially amongst millennials, whose interaction is highly dependent on technology.
Spooky as it sounds, but Halloween is, if not the new Christmas, but the start of the Christmas shopping season. Until now I thought it was just in my house where my son (8) believes that Halloween is in fact the start of Christmas. He has a point: he gets (more…)
More mobile searches for goods happen around Halloween than Christmas, according to interesting new research just ahead of the spookfest.
An experiential virtual reality campaign called ‘Fanta: The 13th Floor’ is set to scare audiences just in time for Halloween, as users enter a physical lift that transforms into an immersive Halloween experience.
Consumers are sending a strong message to brands with 69% of consumers wanting an individualised experience, and two-thirds expecting it, and yet only 40% of brands actually offer one today.
Users of Fitbit can start to use their devices to pay contactlessly in stores a la Apple Pay from today.
Shoppers in the UK no longer see the high street as just somewhere to make a purchase. Increasingly they are opting to ‘shop and stay’, spending time – and money – in shops that offer engaging and entertaining experiences.
SPAR, a leading UK convenience store group with 2,700 stores, is to launch a mobile payments and loyalty app into multiple SPAR stores starting in the South West this month.
Global app downloads in both iOS and Android continue to go from strength to strength – with consumers spending more than ever on them.
Don Zhao, co-founder of Azoya, examines the latest developments in this crucial aspect of cross-border ecommerce, and why offering mobile payment options are prerequisite when selling in China.
Black Friday 2017 is set to be a mobile affair, as shoppers finally come to the realisation that mobile devices are the best way to shop during the frantic days of bargains. For those that are wedded to getting the best deals on Black Friday – or more likely across the (more…)