Online retail spend shows no sign of slowing down. It’s a trend confirmed by eMarketer, the global market research firm, which a few months ago published an analysis on the state of UK ecommerce. The study names the UK as a world leader in e-commerce, and predicts that by 2020, (more…)
It has long been said that the mobile phone is the ‘remote control for life’; the central point of contact with the world for an individual. Well I am happy to report that it is officially just that. No I am not talking about how consumers really want to interact (more…)
Christmas Day is supposed to be a time to enjoy and spend time with one another, but new evidence from Worldpay suggests that many people across the UK are hiding away from their families from as early as 8am to get online and make some yuletide purchases.
53% of people in the UK and France who use mobile messaging apps such as Facebook Messenger and WhatsApp have interacted with a company via mobile messaging, or is open to doing so as long as they can block brands they are not interested in according to new research.
M&S is the clear winner on Instagram in the run-up to Christmas, data from social media analytics platform Iconosquare has revealed.
With Saturday 17th December set to be the UK’s busiest shopping day as consumers rush to purchase their last-minute Christmas presents, many will be turning to using mobile to pay.
Closing a sale with a handshake used to be the norm. That kind of face-to-face interaction illustrates the two crucial elements of a sales relationship – commerce and engagement. When you know your customers, it’s easier to meet their needs and anticipate what they’ll need in the future, says Kevin (more…)
A survey from social wall specialists Miappi has revealed a shift in the way digital consumers want to connect with brands. Here’s what you need to know, says the company’s Toby Britton
Our roads are crumbling. Our railways are antiquated. Everyone is going on strike. Half the country wants to isolate itself from the rest of the world and now I can’t even get online where I live if I venture too far from my house. I’ve said it before and I (more…)
Christmas Day is rapidly emerging as one of the hottest online and mobile shopping days, with shoppers eager to use their new devices and redeem gift cards instantly on the big day itself. IMRG, supported by SimilarWeb data, estimates that total spend on online retail sites on Christmas Day will (more…)
The rise in use of contactless payments is inspiring a growing number of shoppers to use their mobile to pay and do other new things around shopping, the latest research into payment habits by Visa finds in the run up to Christmas.
The majority of online retailers attribute sales solely on a last-click basis, despite data indicating marketing budgets could yield better results if spent across the customer journey, according to new research.
With Black Friday and Cyber Monday out of the way and just over a week until the big day itself, a new survey has revealed that the majority of UK consumers will do at least half of their Christmas shopping online this year – with around half doing so on (more…)
Social media and mobile are being used to renew the High Street in a campaign that has blossomed from West Country obscurity to being seen by millions of people.
The way people shop has changed dramatically over the past decade – and with it has come a change in how people pay. Is the next great step in retail going to be a move by retail brands into the e-money space? Scott Dawson, commercial director at Neopay thinks it could (more…)
The Amazon Go pilot store in Seattle is music to my ears. I hate shopping at the best of times, but at this time of year I do all I can to hide from a trip to the mall. So, while it may not even be here in the UK (more…)
UK consumers are going to be Christmas shopping harder than ever before on their smartphones this year, according to new research by digital analytics company Catchpoint.
The launch of Amazon Go, the trial grocery store in Seattle in the US demonstrates not only the possible near future of the bricks and mortar store but also shows how the retail giant understands what consumers want.
Smartphones are rapidly increasing their share of online retail traffic in Europe, with a 54% year-on-year increase in visits to retail sites from smartphones in 2016, according to Adobe’s 2016 Mobile Retail Report.
As Christmas approaches and brings with it some of the busiest shopping days of the year, new research has revealed retailers including Amazon, River Island, and Just Fab are using what are known as ‘Dark UX’ methods – crafting their interfaces that can mislead users – to boost sales on mobile.