The recent news that 2016 saw a higher volume of credit and debit card transactions than cash payments, as well as the rapid increase in the popularity of contactless payments, presents retailers with an opportunity to optimise the in-store environment to significantly reduce friction in the customer journey.
Burberry [IRDX RBUR] this week said that mobile now made up 40% of its online sales.
André Stoorvogel, Director, Product Marketing – Payments, Rambus, takes a look at how digital wallets are not only going to shake things up for payments, but for retail in general
I do so like the run up to Prime Day: the hyperbole about Amazon and how well it is going to do; the anti-hyperbole about how Amazon won’t do as well as it likes to think and how it doesn’t rule the world – all good fun and games.
Overall retail sales benefitted from a boost in the weather and price rises in June 2017 according to the British Retail Consortium (BRC) and KPMG this week, who reported a total like-for-like increase of 1.2% and a rise of 2% on the previous month. But eCommerce accounts for most of the retail (more…)
Leading UK pet store Pets at Home has launched a new iPad app across all its 434 stores to make it easier for customers to find products.
For consumers, the appeal of coupons shows no signs of diminishing, with research from Valassis showing that UK shoppers alone save £3.3 billion annually using coupons and vouchers. But it is smartphone based digital coupons that are stealing the limelight.
With Amazon Prime Day kicking off this evening at 6pm, shoppers and retailers alike are hoping for an online shopping extravaganza – but Prime Day is more than just a boon for the giant marketplace, it shows us just how much shopping has changed.
Google Shopping ads on mobile phones are the largest single source of visitors to retail websites, according to a new report – but many retailers are then failing to keep those visitors on site.
Artificial Intelligence is powering innovation in retail, according to new rankings from Webloyalty. It finds the top 50 retail technology initiatives of the last year, with innovations around artificial intelligence (AI) in customer communication and supply chain operations claiming numerous spots on the list.
Retail sales aggregator Lovethesales.com has launched a new Machine Learning (ML) platform to classify and categorise over one million products on its website, at a speed that could change the face of traditional merchandising. It completes a task that would take a team of 10 four years to complete, in (more…)
We know that shoppers want personalised offers at their convenience, and they want free Wi-Fi, but what information will they give up for these services? Where is the line between too personal, and enough service? Dan Thornton, Head of Solution Development, Hughes Europe has the answer
Monday, 1800 hours BST: Amazon Prime Day 2017 detonates: are you primed and ready? This year, as you probably already know, Amazon’s Prime day is in fact a 30 hour ‘day’ that runs through to midnight on 11 July and is expected to be a frenzy of ecommerce. But that (more…)
Attitudes towards owning and using a smartphone varies significantly among the over 50s, according to a new report from online smartphone retailer, Mobiles.co.uk.
Europe’s best-known brands and retailers came together at Inspire, Bazaarvoice’s biggest European client event, to discuss best practices around consumer-generated content (CGC). Here are what some of the big brands had to say: GHD Rob Pye, Global eCommerce Director for ghdhair.com: “Ultimately what customers are looking for is confidence. If you don’t have a (more…)
Mobile payment and loyalty company Zapper continues its move into mobilising and queue busting in the convenience store sector with a partnership with the National Federation of Retail Newsagents(NFRN), which represents more than 15,000 independent retailers across the United Kingdom and the Republic of Ireland.
Gloucester has taken its next step in ‘digital high street’ innovation by offering visitors and tourists the same offers and promotions available to residents on its GL Card, when visiting the historic city.
While three-quarters (75%) of organizations believe themselves to be customer-centric, only 30% of consumers agree – and, frustrated by organizations that don’t listen to their feedback or reward their loyalty, the majority of consumers are willing to increase their spend with an organization in return for a better experience (81%).
Brands and retailers should pay close attention to the music scene this summer as consumers flock to faraway festivals.
Ian Reynolds, managing director of KBH On-Train Media takes a look at how the morning commute is turning into an m-commerce boom – but is often overlooked by retailers