… while LovetheSales.com develops AI to categorise and promote 1 million products – 10,000 times faster than a human

Retail sales aggregator Lovethesales.com has launched a new Machine Learning (ML) platform to classify and categorise over one million products on its website, at a speed that could change the face of traditional merchandising. It completes a task that would take a team of 10 four years to complete, in (more…)

Hear what Europe’s biggest brands and retailers have to say on using UGC to drive ROI on and offline

Europe’s best-known brands and retailers came together at Inspire, Bazaarvoice’s biggest European client event, to discuss best practices around consumer-generated content (CGC). Here are what some of the big brands had to say: GHD Rob Pye, Global eCommerce Director for ghdhair.com: “Ultimately what customers are looking for is confidence. If you don’t have a (more…)

8 in 10 consumers willing to pay more for a better customer experience as big business falls short on expectations

While three-quarters (75%) of organizations believe themselves to be customer-centric, only 30% of consumers agree – and, frustrated by organizations that don’t listen to their feedback or reward their loyalty, the majority of consumers are willing to increase their spend with an organization in return for a better experience (81%).