The Operations in Multichannel conference is the focus for today’s preview of IRX 2016. It’s part of a series of previews focusing on event highlights, from the conferences to interviews with key retail speakers, and beyond at this year’s InternetRetailing Expo (IRX 2016) (April 27-8, at the NEC in Birmingham). (more…)
News that Next [IRDX RNXT] – a Leading company in IRUK Top500 research and leader in the Operations and Logistics Performance Dimension within that ranking – is seeing a massive volume of e-commerce traffic coming through mobile channels comes as no surprise. What is interesting is what it reveals about shopping habits (more…)
Next today set out its strategy to improve and differentiate its directory business in areas from mobile apps to collection from third party stores as it operates in an increasingly competitive market. Next is a Leading company in IRUK Top500 research, and leads the Operations and Logistics Performance Dimension within (more…)
Millions of MasterCard cardholders and Android device owners in the UK will soon have additional safe and secure ways to make mobile payments and purchases, as Google today announced it will launch Android Pay in this market.
myWaitrose customers can now scan product barcodes on their phones as they place goods in their basket, easing their checkout experience at three Waitrose stores. The ‘scan as you shop’ trial, which complements the existing Quick Check service, is taking place in Waitrose shops in Clapham Common, Meanwood and Milngavie, with a (more…)
Mobile optimisation and customer experience – and how the two work together – are becoming key to retailers. Nearly 35% of UK-based online retailers list customer experience as their highest priority in the coming year, with mobile optimisation coming in a strong second (26%). These results, released today by SLI Systems , a worldwide e-commerce provider for (more…)
Over the past decade we’ve seen a significant increase in mobile technology and it is now becoming the heart of customer experience; forcing retailers to figure out how the digital and physical relationships can work together. Here Nassar Hussain, Managing Director for Europe and South Africa at SOTI, builds on his (more…)
The news that both John Lewis [IRDX RJLP] – an Elite retailer in IRUK Top500 research – and Argos [IRDX RARG] have both seen sales on mobile rocket should come as no surprise. The rise of the mobile is inevitable as it is solid. It’s happening right across retail, in fact, with (more…)
Email marketing continues to boom thanks to mobile. According to the latest Email Marketing Benchmark Report from Sign-Up.to mobile email open rates are at a staggering 54.59% (1.2% increase from 2015 figures).
The imperative of better in-store digital experience – so called Retail 3.0 – is being pushed again this week, this time with a study that shows that luxury brands are lagging way behind with linking the online and in-store worlds.
Content marketing with a personal twist is all the rage, and now Luxury US brand Bag Borrow or Steal is upping the ante with the launch of a mobile ‘microzine’ that aggregates content from the retailer’s blog, Twitter and Instagram feeds, into a dynamic shopping experience – what they are (more…)
John Lewis illustrated the changing way that shoppers are buying as full-year results showed growing online sales and falling store sales. But while online sales grew by 17% in its latest financial year, with m-commerce up by 34%, and store sales fell by 1%, parent company the John Lewis Partnership said (more…)
Home Retail Group today said more than half of its sales were made online in its latest full-year, as it reported double-digit online sales growth at Argos amid what chief executive John Walden described as a “rather eventful period for the group”. M-commerce sales at the general merchandise retailer now (more…)
In the rush to meet customer expectations and keep up with competitors, many retailers have installed Wi-Fi in their stores on the unscientific basis of “build it and they will come”. Here Dan Thornton, head of solution development, Hughes Europe shares his views on how retailers can make Wi-Fi work (more…)
Anyone remotely involved with technology on a day-to-day basis can’t have escaped IoT: the connection of everything to everything else. In a retail context many think this is going to usher in the era of your fridge talking to your bin and deciding what you need to order for dinner, (more…)
Many retailers and brands are failing to let content from their apps show up in Google’s organic search results, potentially costing them a fortune as they can’t be found by consumers.
Spending on app advertising has grown 155% year-on-year and has lead to a staggering 196% increase in installs, according to research by Kenshoo.
Research reveals shoppers regard in-store mobile technology – so called Retail 3.0 – as key for an enjoyable shopping experience, with 73% stating those retailers that provide the technology offer superior customer service.
To celebrate the 30th anniversary of the Happy Meal in Sweden, McDonald’s Sweden has developed Happy Goggles – a way to turn a Happy Meal box into a pair of VR goggles for a smartphone.
In recent weeks we have seen a boom in the use of shopping apps across the board, driven by increased familiarity and the fact that search of the device and the web can now more easily yield up the right app at the right time. And this is all good (more…)