UK parcel delivery company DPD has launched an app that will allow customers to take complete control over their parcel delivery, and ensure that missed deliveries become a thing of the past.
When Facebook added chatbots to its Facebook Messenger service and announced that it would be encouraging brands that advertise or run storefronts on the social media behemoth’s site to use it to ‘engage’, the idea of ‘conversational commerce’ came a big step closer. Now the idea that brands can talk (more…)
A new study into how consumers interact with businesses finds that there is a growing business case for the use of SMS and OTT messaging as consumers look to using different communications channels depending on what they are doing and where they are.
Fashion retailer River Island , in partnership with NN4M, has launched what it dubs “app experience for the Apple Watch and Android Wear”, marking it out as one of the first mainstream retailers to design for wearables.
Google has confirmed that Android Pay is now live in the UK, so millions of MasterCard cardholders can now use their Android device to pay in stores at more than 400,000 contactless payment terminals across the UK and millions more worldwide.
Supermarket chain Waitrose is looking to gain critical insight into omni-channel customer behavior in an attempt to improve its digital performance using the AppDynamics Application Intelligence Platform across its eCommerce offering, including Waitrose.com.
A significant number of increasingly tech-savvy consumers feel aggrieved at the difficulty they face getting service from businesses, despite their commitment to omni and multi-channel strategies aimed at easing the waiting times for customers.
A study by YouGov of 400 eBay and other online small and medium sized etailers finds that 62% are expecting mobile to give their sales a boost this year, with 32% saying mobile will be vital to their growth in 2016.
Barclays is set to out its own contactless payment service, which will allow Barclays customers with an eligible NFC-enabled Android phone to pay quickly and easily at any of the 400,000 contactless locations in the UK and across the London transport network.
Online fashion retailer Missguided has increased conversion rates by 34% since implementing a personalisation and optimisation strategy that allows it to target customers with specific, tailored experiences.
“It’s clear the retail industry is undergoing an unprecedented wave of disruption and innovation” writes Eden Zoller, Principle Analyst, Ovum off the back of a study by the analyst and performance marketing company Criteo. A visit to the ‘high street’ would suggest that this disruption and innovation is still safely (more…)
Visitors to this year’s Eurovision Song Contest (ESC) can pay for drinks – and possibly earplugs – simply by waving their arms about, rivaling some of the on stage dance routines.
83% of consumers read emails from retailers during the morning commute on their mobiles, according to a new study by retail marketing agency Leapfrogg.
UK retailers are missing out on consumers’ huge appetite for joined-up shopping because they’re not yet geared up to keep pace with changing buying habits, according to research from digital customer experience agency Rockpool.
The Entertainer, the fastest growing high street toy retailer in the UK, is reporting a threefold increase in email revenue and a 120% rise in mobile sales, off the back of digital marketing and personalization.
Barclays is create a platform that will allow retailers and other businesses to send payments directly to customer bank accounts using only their mobile number in a move that will revolutionise how business refund consumers.
Another day another pointer to m-commerce accounting for half of all e-commerce sales: Criteo, a performance marketing technology company, today reveals that almost half (48.9%) of all UK e-commerce transactions now take place on mobile devices, up 6% year-on-year.
Britain’s retailers are being warned that failing to remove online “speed bumps” could mean their missing out on an m-commerce bonanza.
No, I am not trying to win some sort of SEO prize, that heading is there for a very good reason. Retail is in the personalised, contextual age – and one unexpected upshot is that suddenly loyalty schemes all look a bit, well, meh. Last week’s IRX event at the (more…)
Mobile technology and messaging company Veoo may have revolutionised loyalty schemes, couponing and mobile retail in store with the roll out of a solution that allows retailers to deliver offers to customers’ mobile wallets – and then update them on the fly. Sounds unremarkable, but in practice it means that (more…)