Next sets out how it is following customers as they move towards mobile and away from home delivery

Next Shoreham-2-Large

Next today set out its strategy to improve and differentiate its directory business in areas from mobile apps to collection from third party stores as it operates in an increasingly competitive market. Next is a Leading company in IRUK Top500 research, and leads the Operations and Logistics Performance Dimension within (more…)

Waitrose trials mobile self-scan at three stores, but self-scanning comes at a price: £465bn

Waitrose Food & Home Salisbury exterior

myWaitrose customers can now scan product barcodes on their phones as they place goods in their basket, easing their checkout experience at three Waitrose stores. The ‘scan as you shop’ trial, which complements the existing Quick Check service, is taking place in Waitrose shops in Clapham Common, Meanwood and Milngavie, with a (more…)

Mobile optimisation and experience key priorities for etailers in 2016


Mobile optimisation and customer experience – and how the two work together – are becoming key to retailers. Nearly 35% of UK-based online retailers list customer experience as their highest priority in the coming year, with mobile optimisation coming in a strong second (26%). These results, released today by SLI Systems , a worldwide e-commerce provider for (more…)