A new study reveals that 64% shoppers now expect live chat to be available on mobile devices, and 76% would use it to ease shopping.
To everyone outside the world of retail Christmas seems ages away: but in retail terms it is just around the corner. So are you ready? Martin Bolsover, Director, Enterprise Solutions Sales, mGage takes a look at how you should be looking to get the most out of mobile this yuletide
Did you know that the average person in the UK wastes more than a month of their lives just waiting for restaurant bills? And this is costing restaurants dear when it needn’t – all they need is mobile.
Leading money-saving brand vouchercloud has launched Europe’s first completely digital gifting app and website, with the aim of disrupting the entire gifting market, in particular the £5 billion gift card sector – just as the Christmas gift card season starts to rev up.
Mobile has given Mothercare a new way to develop relationships with its customers and compete with its rivals, says the retailer’s head of mobile. Harpinder Singh, mobile commerce manager at Mothercare , said mobile also offered Mothercare the chance to take a lead quickly with new technologies such as beacons. (more…)
With just two short weeks to go to the Internet Retailing Conference on 14th October, the world of mobile has changed yet again. Two weeks ago, we were all agog at Apple Pay and trying to make sense of what that all means. Now, as I prepare to chair the (more…)
The rapidly igniting m-payments market has taken a dramatic twist with the surprise announcement that soon consumers will be able to pay for real world goods using their mobile phone bill.
eBay and PayPal are set to be split into two separately trading companies from next year, eBay Inc said today. eBay says the change in the businesses, which has long been sought by activist investor Carl Icahn, will allow each of the two businesses to make the most of their (more…)
Retailers are failing to meet customer expectations when it comes to shopping online and on mobile, with just 45% of shoppers saying they are satisfied with the mobile shopping experience they encounter.
House of Fraser is to boost its ‘holistic customer engagement’ in a deal with technology firm SmartFocus, to use the company’s Insights technology to gain a holistic view of their customers and continually deliver personalised interactions that increase engagement.
As part of its expanding Multi-Channel business, House of Fraser is looking to create retail presence in non-store locations and is starting with Caffe Nero on Fitzroy Street in Cambridge. And the whole thing is driven by mobile.
A new app is aiming to become the first online and mobile service that aggregates all the fashion and beauty promotions online and on the high street, with the aim of driving digital shoppers into shops.
Despite social media now accounting for 9% of all marketing spending and continuing to spiral, the platforms still only lead to less than 1% of sales. Powa Technologies is now looking to finally unlock the vast potential of social commerce, with its innovative PowaTag mobile commerce app enabling consumers to (more…)
No retailers in Europe are able to deliver a complete omni-channel experience and they all have to work a lot harder on in-store, mobile and delivery offerings to come close, warns a pan-European omni-channel capability study carried out by IBM.
Marketing agency Cheil UK is aiming to show its potential retail clients the power of beacons, rolling out an innovative app called Cheil Break amongst its own staff.
September 2014 should go down in the annals as the month m-payments took off. Driven by Apple’s iPhone6 announcement of Apple Pay, we have also seen the roll out of contactless payments for travel on London underground, Amazon launching a mobile payments reader for merchants, and me finally installing a (more…)
One of the UK’s largest shopping centres, Trinity Leeds, is installing beacon technology to make it what owners Land Securities believes to be the “UK’s most digitally enabled retail and leisure destination”.
Oasis is enabling visual search technology on its website. Using Snap Fashion technology, Oasis customers can simply take a picture of their favourite style icon or someone wearing something they like with their mobile phone and then search online for garments that are similar to one that they have a (more…)
According to latest data from GfK’s Mobile Insights, more than half (55%) of smartphone users visited retail sites or apps from their device in July 2014. Here are 10 killer facts about them that the research threw up. 1. Smartphone retail site users visited on average four retail sites in (more…)
UK consumers are losing patience with out-dated shop floor customer service, according to research released from Red Ant. And technology is the key to making it better.