Is all about building loyalty by focusing on your customers
Editorials, opinion, analysis, guest writers, industry comment and more
Editorials, opinion, analysis, guest writers, industry comment and more…
Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie
Nearly a fifth of m-commerce traffic and some 15% of sales are came through mobile devices in December, up from 16 and 12.3% respectively in November and more than double December 2011, as shoppers …
Contactless payments, commercial mobile payment offerings, cloud-based solutions and data analytics will dominate the financial services market in 2013, according to Frost & Sullivan, as mobile devices have become a vital interaction channel in the …
Jersey tea and coffee merchants Cooper & Co have broken new ground in The Channel Islands by becoming the first local business to offer a method for paying at the till using a smartphone.
On the back of increasing customer demand to interact with www.asdamobile.com via mobile, Asda has rolled out a mobile optimized site, developed by digital agency Bolser.
Despite the hype, 41% of US shoppers – that’s close on 103 million Americans – currently won’t use their smart phones or tablets to buy products and services online, new research reveals: meaning either m-commerce …
Tablets – and the iPad in particular – are rapidly reshaping how e-commerce works and they are starting to drive consumer behavior. is driving retail innovation. Here Mark Inskip, UK managing director for Group …
The seven bidders for the auction of bandwidth for 4G mobile broadband services have been named by Ofcom – Everything Everywhere, BT, Vodafone, O2 and Three, as well as Hong Kong conglomerate PCCW and UK …
As Christmas looms and I find myself dashing off this last mobile missive of 2012, my thoughts turn to drink and mince pies… sorry, that’s better. Right, with crumbs in my beard and my head …
UK retailers are unprepared for the peak Christmas fortnight, is the stark prediction from on-demand commerce solutions provider Venda. It has warned that retailers who have failed to embrace a multichannel e-commerce strategy will risk …
£3.5 billion of Christmas retail sales will be purchased on or influenced by smartphones, according to business advisory firm Deloitte. The influence of smartphones far outweighs the value of direct sales made through them, with …
With the imminent holiday season shaping up to be the biggest m-commerce event to date, brands and retailers need to make the most of the opportunity. A real understanding of how a shopper’s path to …
Consumers worldwide are finally convinced by mobile commerce and are keen to use it for their seasonal purchases, with 55% of people across the globe likely or certain to buy gifts via their mobile device …
In its annual look at how UK consumers are shopping online in the run up to Christmas, IBM has found that use of mobile devices for both researching and buying continues to increase, with tablets …
Some businesses could be losing customers to competitors because they are giving customers a poor mobile web experiences if they do not build mobile strategies that properly addresses changing web access patterns or the many …
Juniper Research has published its revised forecasts for the global NFC market, significantly scaling back its growth estimates for the North American and Western European markets.
Richard McCrossan, Strategic Business Director at Genesys, explains how to give your customers a very merry multichannel Christmas – and keep them for 2013
New research from the UK discount site www.MyVoucherCodes.co.uk has revealed that two fifths of Britons never download paid-for apps on their Smartphone or tablet device, with the majority refusing to pay for them because they …
The first ever dedicated study of the role of digital devices on Christmas Day has found that 27% of people plan to start doing their sales shopping on Christmas day using a digital device.
Despite being all too aware of its bottom line impact, only 10% of brick and mortar retailers have strategies in place to combat showrooming, according to a new research study from Edgell Knowledge Network (EKN), …
On what is set to be the UK’s busiest online shopping weekend, eBay Social Shopping – the UK’s first interactive, socially powered shopping experience based around mobile – will land in London’s Covent Garden …