iAdvize, a European online customer service company, has integrated instant messaging app, WhatsApp, into its conversational commerce platform. The integration solution means brands can now communicate directly with their customers and prospects via WhatsApp.
Rant & Rave, a customer engagement specialists that works with the likes of Barclays, Sky and easyJet, has developed a customer feedback integration for Amazon Alexa, Amazon’s cloud-based voice service. For brands using Amazon Alexa, this will transform the way customer feedback is captured, enabling consumers to tell brands what (more…)
Performance marketing technology company Criteo has published the top online retail searches conducted in the UK in 2017 – and it turns out the washing machine tops the list as being the most searched item of the year. But that isn’t the real headline: that belongs to mobile, where 52% (more…)
According to data from market research firm Dynatrace, a majority of consumers – 61% – expect pages within mobile retail apps to download completely in four seconds or less. Anything longer than that, and retailers risk frustrating their users and having them abandon the app or perhaps uninstall it completely. (more…)
The Internet of Things (IoT) will be pivotal in shaping the experience-based retailer of the future, says Beecham Research in its new ‘Internet of Retail Market Brief’.
Mobile retailing has become a pivotal milestone in consumer buying habits, with over half of online sales being made through mobile devices, reports IMRG. But what lies in the future? Craig Smith, VP of solutions & customer success, Amplience takes a look at where mobile goes next
More bad news for the High Street – it had its worst year since 2009, according to the BDO High Street Sales Tracker. The figures mark the third month in a row of negative growth and the fourth consecutive February with no growth. Things are getting tough out there.
Just imagine the marketing potential of combining your CRM data with the 1.49 billion monthly visitors to Facebook and Instagram to find new customers? Well now its possible.
Nottinghamshire market town Mansfield has become the first centre to upgrade to Rewarding Visits technology, which will see its shopping areas transformed into ‘digital high streets’.
Only 40% of UK shoppers think their favourite retailers provide a good or great customer experience that accurately anticipates their needs.
Debenhams, one of the world’s top international department stores, has significantly increased in-store visitors by rolling out an omnichannel appointment system that allows customers to book personal shopper sessions in 88 key stores through their mobiles.
With thousands of small fashion brands out there trying to get noticed, it can be hard to break into the mainstream. But a new app that claims to be the “Tinder of fashion” – but working on an “Airbnb model” – is looking to make it easier for the well-dressed to (more…)
A global sportswear brand has just completed a project with retail RFID specialists, Detego, to introduce “smart” fitting rooms in hundreds of stores. The retailer has added digitally connected touchscreens in its fitting rooms to allow customers to browse through collections and request staff bring other sizes without having to (more…)
The UK high street has suffered its worst February since 2009 as headwinds from the economy and Storm Doris curbed spending, figures show – making investment in mobile ecommerce technology more imperative than ever.
Domino’s Pizza Group [IRDX RDOM], which has unveiled its full-year results this week, is seeing three quarters of its pizza orders being made through mobile – up 31% on last year.
The High Street is beleaguered, but not because shoppers don’t want to go there, just it doesn’t quite offer the experience they are used to online. So what can you do about it? Here Andrea Scerch, President, Payment Gateway Services, Mastercard suggests some ways retailers can reclaim the streets.
BRC retail figures show that spending in retail is still pretty healthy, but much of it is, of course, being driven by technology. The easier it gets for shoppers to shop online the more they are likely to do it. Mobile plays a key role here as it adds that (more…)
Ocado, one of Britain’s leading online retailers, delivering to over 70% of the UK population, is investing in relationship management technology to deliver a better and more engaging experience through mobile, social and email.
Only four of the top 50 UK ecommerce websites offer social login or social connect to customers, according to new research from big data and text analytics company Hello Soda.
With British Retail Consortium (BRC) figures showing that online sales grew slowly last month at the expense of in-store sales, retailers need to adopt technology and a mobile-first approach if they are to continue to see momentum, ecommerce vendors and consultants are warning. The February BRC statistics are the strongest indicator yet (more…)