Smartphones and voice assistants drive better-than-expected ecommerce growth

Stronger than expected year-on-year ecommerce figures have been driven along by greater use of smartphones and the growing influence of voice assistants, according to the latest figures from the IMRG Capgemini e-Retail Sales Index. While UK online retail sales were up +13.9% year-on-year in January, The range of devices available for (more…)

IRX 2018 RESEARCH UK shoppers demand VR and AI tech alongside a more integrated omnichannel shopping experience

international markets

While the UK won’t be moving to a purely virtual, exclusively online retail world anytime soon, there is a clear demand for increased integration across online and in-store – both in terms of the shopping experience and the customer data collected (or not) at each point. So finds InternetRetailing EXPO’s (more…)

73% of UK consumers would spend more on their Valentine in-store if they got personal offers – but would rather let a robot do it

73% of UK consumers would spend more in stores on Valentine’s Day if they received personalised offers via their smartphones, while 54% believe that hyper-local promotions relating to stores or localities will also increase their romantic expenditure. Research from Vista Retail Support shows that 75% of UK consumers surveyed say (more…)

High-Street footfall wanes as retailers fail to invest in technology

High-Street footfall

In-store footfall is falling more vigorously than previously thought and retailers with brick-and-mortar stores need to invest in technology now to stymie the drop. According to Springboard December monthly year-on-year footfall figure was significantly below the three-month rolling average of -1.9% and the twelve-month rolling average of -0.7%, meaning this is decline (more…)

IRX 2018 INTERVIEW Stuart McMillan of Schuh on the importance of the seamless mobile experience


Stuart McMillan, deputy head of ecommerce at Schuh is speaking at Internet Retailing Expo 2018 (IRX 2018).  Ahead of the event, he spoke to InternetRetailing about creating a seamless mobile experience. Stuart McMillan, deputy head of ecommerce of Schuh: I’m on a panel with the subject of “What Does A Great Mobile Shopping (more…)

Mobile taking lion’s share of ecommerce, but many retailers still aren’t mobile first, study warns…

mobile vs desktop usage

Smartphones continue to play an important role in the ecommerce game, overtaking desktop for sales and popularity. Yet, retailers are failing to turn their strategies towards being mobile-first to tap into this mobile shopping boom. So finds The Mobile Method: The Apps Commerce Outlook for 2018 research presented by Shopgate. According to (more…)

Retailers can now use SMS to more effectively run loyalty programmes and give consumers rewards

loyalty programmes

Textlocal, one of the UK’s leading SMS platforms, has unveiled text as the latest mobile marketing methods to incentivise client sales and boost brand loyalty and repeat custom with mobile tickets, vouchers and loyalty cards. Clients using the system are given the opportunity to create tickets, vouchers and loyalty cards (more…)