Nassar Hussain, Managing Director Europe and Africa at SOTI, looks at how the retail landscape has changed, why in store technology has become stagnant and what approaches retailers must change in order to meet customer demands now and transform their business. Mobility is influencing customers and changing their expectations from (more…)
According to the latest data from the 2016 Mobile Payments & Fraud Survey, a majority of merchants are overwhelmingly incorporating mobile payment options into their online and mobile commerce strategies – but, they are unaware of the type of risks these new technologies bring – let alone what they even look like.
MBLM, a Brand Intimacy Agency focused on strategy, design, creative and technology, has found that Apple Watch is polarizing and users feel conflicted, confounded and critical.
This week’s Internet Retailing Expo (IRX16) in Birmingham has become a personal affair. Driven by the rise of mobile as the consumers’ channel of choice for engaging with retail – not necessarily buying, but researching, being marketed to and generally ‘touching’ retailers – the talk of the show, for me (more…)
Britain remains a nation of complainers, new research has found, but UK shoppers prefer to do so online, with in-person whining proving as difficult as ever to the confrontation-shy Briton. And mobile is making it easier than ever to be bol-shy.
Online retailer JD Williams has become one of a small but growing band of retailers to embrace personalization marketing – rather than just optimization – to make its mobile offering more effective.
Halfords has successfully completed a trial of smart watches for click and collect at one of its stores and has seen collection rates improve, cut paperwork and got the staff excited about technology.
A survey by GS1 UK showed that over 25% of the top 20 retailers in the UK – including Marks and Spencer , John Lewis , Tesco F&F , ASDA George and others – are already using RFID tags in their stores. Another 20% are currently trialing and 15% are (more…)
Next week I shall be joining my colleagues and everyone who’s anyone in ecommerce at Internet Retailing Expo (IRX16)– and what a time to be mingling with the great and the good. I am hoping that there will be much discussion around mobile: not just because I am mobile editor at (more…)
Analysis of how consumers shop online in the UK reveals that the majority of visits to the top 25 online retailers in Q1 2016 came via mobile (2 million) as opposed to desktop (1.6 million). This is down 5.18% from Q4 2015 with desktop up 5.18%.
Leading high street fashion brand Oasis is the latest fashion retailer to roll out a mobile commerce app that puts engagement at its core.
Online sales grew by 11% in March as smartphone transactions doubled, new figures suggest. But while transactions via a smartphone grew by 101% in March, those via tablet were up by only 6%, the IMRG Capgemini eRetail Sales Index showed. The March figure of 11%, both on the previous year (more…)
Ahead of this year’s Internet Retailing Expo (IRX 2016) we’re running a series of previews focusing on event highlights, from the conferences to interviews with key retail speakers. As we make our final preparations for next week’s conference, here’s a round up of the interviews we’ve run so far. Looking (more…)
To mark the start of Advertising Week Europe, Bing Ads has released insights into UK consumer behaviour on mobile devices which reveals that mobile is by far the device of choice during consumer down time, with one in two searches over the weekend now made from smartphones or tablets.
Paul Skeldon, InternetRetailing’s mobile editor, hosts Ross Haskell, senior director of Boldchat products at Logmein in a webinar that looks at how to use chat to create the perfect customer experience on mobile. This timely presentation – following hot on the heels of news that Facebook is looking to add (more…)
Discussions about mobile-commerce continue to get louder as more and more consumers turn to their phones to shop, but a recent BI Intelligence report on e-commerce strategies has found that a surprising number of online retailers have yet to act on this information. Matt Parsons, Chief Customer Officer at PowerReviews (more…)
Debenhams said this week that almost half of is online sales took place via mobile devices in the first half of its financial year, in line with its mobile-first approach to multichannel investment. Mobile commerce was its fastest growing channel, with smartphone sales growing by almost 70%, year-on-year, while online (more…)
In the first year of the mobile hotel booking functionality on CWT To Go, Carlson Wagonlit Travel (CWT)’s travel app, bookings have grown in excess of 20 per cent each month. CWT’s launch of mobile hotel booking has been heralded a major success by clients.
Facebook’s move to put messaging front and centre in its plans to change the world – well, that and giving everyone access to Facebook: that’ll help feed the starving multitudes – marks the beginning of something potentially very interesting for retailers. And consumers. And social media. Facebook – and its (more…)
Despite drastic rises in mobile adoption – and the growth in the use of apps – 44% of top international retailers still do not offer an iPhone app. That’s according to a new cross-country benchmark from Episerver, which combines research from eleven nations including the UK, US, Australia and countries (more…)