The European mobile payments market will almost triple over the next five years, vaulting from €52 billion at the end of 2015 to €148 billion by 2021.
A recent survey on the use of humanoid robots in retail stores, has found that 31% of retailers will be using the technology at some point in the future, with 14% expecting to have it in place in the next 12 months.
David Brint, CEO of SpinMe, explores imagery that immerses customers into the purchase process, how technology assists the journey and the versatility of product shoots for mobile. Telling a small screen story is an art. Theory around best practice retailing on smartphones is abundant, but if we were to mark (more…)
The latest study from Adyen into how retailers and consumers each view shopping online and in the real world makes for what a more flowery writer than I might refer to as an interesting juxtaposition. 95% of UK shoppers shop online, 60% of them in apps, yet only 21% of (more…)
The future of slick, polished and (dare we say) pushy car salesmen is under threat, it seems – from mobile.
Smaller retailers are more confident in their online offerings than large organisations, who view their in-store experience as their premium channel, new research from global payment solutions expert Adyen has found.
MADE.COM has launched an iOS app on the App Store to offer what it says is “An optimal experience for mobile shoppers”.
More than half (53%) of UK consumers believe that UK retailers provide a disconnected shopping experience that does not adequately join online and the store – and 61% say that they would consider changing retailers due to a disconnected shopping experience. “Today’s customers are now expecting more than a transactional (more…)
Despite retailers’ best efforts to improve customer experience and engagement, research by conversational commerce platform iAdvize has found that the majority of UK consumers look to peers when making a purchasing decision, rather than the retailer or brand.
To understand how luxury brands are using the Internet to grow their markets, digital experience monitoring company Catchpoint has analysed how their ecommerce sites perform in two of the major luxury consumer goods markets – the USA and China. The findings suggest that some luxury retailer’s ecommerce strategies may be (more…)
With mobile shopping on the rise, your first thought may be to develop and app – but an app is more than just the app part, it involves integrating with all the other digital tools you have at your disposal. Antony Nash, Customer Experience Innovation Manager, NN4M, explains
The grocery business is the latest retail sector to fall under the spell of customer-driven technological revolution. With 40% of its sales now coming through mobile devices, it can hardly be a surprise. But could it be the sector that finally drives all retailers to embrace new technology and new (more…)
40% of all online grocery purchases made online in the UK are made on mobile phones, driven by click and collect.
Tesco has teamed up with Google Home to allow Home users to add things to their Tesco shopping basket via voice. It also marks a fundamental shift in the grocery business.
Concerns about security breaches have been revealed as the biggest fear among consumers when it comes to deciding whether to download a retail app, according to research.
Missguided is set to put digital centre stage in its new store at the Bluewater Shopping Centre, where it promises the “ultimate” customer experience. The store, the brand’s second, aims to be an “extension of the brand’s online expression”. That means a prominent role both for social media and for (more…)
The delivery industry faces a massive shake-up today as Sorted, a new game-changing app, launches with a promise to put both retailers and consumers in charge of the delivery experience.
Ecommerce search volumes in the UK are on the up, driven by rapidly expanding mobile shopping habits among consumers – especially overseas shoppers in Germany and Estonia looking to ‘buy British’.
Apple Watch sales doubled last year, and smart speakers such as Amazon Echo will be a £7bn market within 5 years. But are consumers and retailers ready for the revolution in shopping habits they will bring, asks e-commerce specialist David Jinks, head of consumer research at Fastlane International
I’ve said it before and I will say it again: the saviour of the high street is technology – but time is running out. Consumers demand it, the retailers really need it.