Online retail records its strongest Q1 since 2011, driven by more online shoppers and more spending per visit


The latest figures from the IMRG Capgemini e-Retail Sales Index has revealed that the UK online retail sector has experienced its strongest Q1 growth in three years, representing an estimated £23.1 billion spent online – and online shoppers are spending more per shopping spree, rather than there just being more (more…)

Online shopping takes just £5 in every £100 away from high street – but only if you have an omni-channel approach, suggests eBay-Deloitte study


Fears that online and mobile retailing are cannibalizing – or even killing – the high street appear unfounded, with research by eBay and Deloitte across 21 leading retailers in the UK dress market and German white goods market, suggesting that for every £100 spend online, only £5 is being taken (more…)

Traditional retailers outperform pureplays on crosschannel customer experience: study


Traditional retailers outperform pureplay sellers when it comes to crosschannel customer experience, new research suggests. John Lewis’ digital customer experience was judged top in the eChannel Retail Benchmark study from eDigitalResearch, which compared customer experience across digital channels including website, mobile site and apps over the Christmas trading period, and (more…)