Like most industries and sectors, retailers are driven by the need to provide exceptional customer service. In a crowded, competitive market, this need becomes more prominent. Gaining any kind of advantage becomes invaluable, particularly when it comes to understanding your market; the secret to which is having – and using (more…)
For any retailer today, the greatest potential for future business growth is online. But capturing a profitable share of the action today means expanding in a way that is sustainable, scalable and economically viable. Consumers have been spoilt by their experiences on Amazon and now expect greater choice, competitive pricing (more…)
Mothercare is starting a search for a new chief executive after Simon Calver, the ecommerce expert brought in to lead the business into a multichannel future, stepped down with immediate effect.
The UK has become the world’s second biggest online retail exporter. According to the British Retail Consortium, shoppers from all over the world are demanding UK goods, from UK brands, purchased easily over the internet. Consumers don’t mind if a product they want is at a local store or in (more…)
Smartphones and tablets are transforming shopping and creating a powerful new type of Super Shopper, according to a study by eBay and Deloitte. And retailers need to target these people to boost their sales in all channels, the marketplace reveals.
Fears that online and mobile retailing are cannibalizing – or even killing – the high street appear unfounded, with research by eBay and Deloitte across 21 leading retailers in the UK dress market and German white goods market, suggesting that for every £100 spend online, only £5 is being taken (more…)
Online retailing is booming in the UK. According to research from IMRG and Capgemini, online sales grew by 12% year-on-year in 2013. During the recent peak trading period over Christmas 2013, IBM’s Digital Analytics Benchmark report found that online sales rose by 31.6% compared to the previous year. And Cyber (more…)
Every January in Las Vegas, leading brands and innovators in the consumer technology industry gather for CES, the world’s largest technology show. CES offers consumers and businesses a first glimpse of the technology that will shape our lives, homes and even our high streets in 2014. Over the last decade (more…)
The path to purchase has now become a muddy, winding path that can confuse and overwhelm the shopper and leave the marketer struggling to target consumers along their journey. You were once able to anticipate the “when, where and why” of the steps taken on the march to submitting an (more…)
Traditional retailers outperform pureplay sellers when it comes to crosschannel customer experience, new research suggests. John Lewis’ digital customer experience was judged top in the eChannel Retail Benchmark study from eDigitalResearch, which compared customer experience across digital channels including website, mobile site and apps over the Christmas trading period, and (more…)
Ten years in, and the question of what Facebook can do for retailers is still being debated. Many have started and abandoned Facebook shops; the site’s business-promoted Sponsored Stories proved controversial, provoking a class action from Facebook users miffed that they were being used to sell goods without permission – (more…)
In the early 2000s, the world opened its arms to the metrosexual male. A then-confused and largely misinterpreted term, the classification of metrosexuality now holds a resounding significance to ‘female only’ fashion labels; that is, that men are interested in fashion too, and they expect to be part of your (more…)
Internet Retailing is mapping the multichannel ecosystem – retailers, suppliers and people – starting with our Top 500 ‘footprint’ and feature lounge at InternetRetailingExpo. Ian Jindal outlines the programme and asks for nominations. (more…)
Output from the tech sector is growing at its fastest for 10 years, according to new figures. Companies are hiring and investing, news that implies a boost for the ecommerce and multichannel industries.
by Tom Smith The legacy of the past year’s Big Data buzz is clear to see. The majority of marketers today are fully engaged with the term, and many have even mastered the difficult balancing act between ambitious theorising and practical application, successfully incorporating Big Data usage into their business (more…)
Online grocers could use big data to predict when shoppers might want their weekly food shop delivered and boost their profits at the same time, according to new research.
Online sales grew by 19.2% in December, and at the fastest rate for three years as expansion of mobile shopping gave fresh impetus to ecommerce, according to British Retail Consortium figures.
by Kevin Dowd Internet retailing is a relatively young industry, but one that has had to get to grips with transferring retail skills to the online world and managing the technology that goes with that. Consumers are comfortable shopping from their laptops, tablets and even phones. In early 2013, the (more…)
Online sales rose by almost a third over Christmas, according to new figures. Today’s BDO High Street Sales Tracker shows non-store sales rose by 31.1% in the five weeks to December 29 compared to the same period last year, with online non-fashion sales up by 52.5%, and fashion sales up (more…)
Women of all ages are turning to to the internet and online retail to make their money stretch further, according to new research.