IRUK Top500 INTERVIEW Alex Birch of OC&C Strategy Consultants on the Brexit effect on multichannel strategy

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Our latest IRUK Top500 report on Strategy & Innovation hits subscribers desks this week. In it we’ve looked at how Brexit might affect multichannel and ecommerce strategies. Here we have an extra interview on that subject with Alex Birch, partner at OC&C Strategy Consultants InternetRetailing: How do you see the (more…)

GUEST COMMENT How collaboration between non-competitive retailers is becoming more prevalent in the retail landscape

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Competition between retailers is at an all-time-high. Retailers are finding new services and offerings to make themselves stand out amongst their competitors like never before, due to the multitude of multichannel offerings now available, or else run the risk of being lost in all the noise. Digitalisation has massively disrupted (more…)

GUEST COMMENT How thinking beyond CRM will win over the digital customer

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Customer engagement is becoming increasingly complex, as digitally-savvy buyers hold new expectations of the service delivered to them with regards to convenience, relevance and speed. A new device or channel may become an audience’s preferred method of communication, or a simple shift in customer buying behavior could present a hurdle (more…)

IRC 2016 INTERVIEW Richard Hewitt of M&S on using data and technology to drive innovation and growth

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Ahead of this year’s InternetRetailing Conference 2016, we’re previewing some of the key events of the conference, profiling the conference streams and interviewing speakers. This week we speak to Richard Hewitt, head of digital stores at M&S . InternetRetailing: The panel at IRC 2016 is all about ways of using (more…)

GUEST COMMENT How to be Insta-great – the dos and don’ts of Instagram strategy and etiquette

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Instagram is fast becoming an important tool for retailers to get noticed and boost sales. If you’re marketing your products on Instagram, it’s most likely because you want to increase brand awareness, customer engagement, followers, and ultimately, revenue. Instagram allows you to interact and create a relationship with your customers, (more…)