GUEST ANALYSIS Brexit could be a gift to international ecommerce – if we stop analysing, start acting


It’s interesting to note that the International Monetary Fund’s (IMF) latest Brexit forecast marks a significant U-turn on previous gloomier predictions. In a recent statement, Maurice Obstfeld, the IMF’s economic counsellor indicates that contrary to initial forecasts, the UK is now set to be the fastest growing G7 economy. That (more…)

IRUK Top500 INTERVIEW Alex Birch of OC&C Strategy Consultants on the Brexit effect on multichannel strategy


Our latest IRUK Top500 report on Strategy & Innovation hits subscribers desks this week. In it we’ve looked at how Brexit might affect multichannel and ecommerce strategies. Here we have an extra interview on that subject with Alex Birch, partner at OC&C Strategy Consultants InternetRetailing: How do you see the (more…)

GUEST COMMENT How collaboration between non-competitive retailers is becoming more prevalent in the retail landscape


Competition between retailers is at an all-time-high. Retailers are finding new services and offerings to make themselves stand out amongst their competitors like never before, due to the multitude of multichannel offerings now available, or else run the risk of being lost in all the noise. Digitalisation has massively disrupted (more…)

GUEST COMMENT How thinking beyond CRM will win over the digital customer

Volker Hildebrand - Color Headshot

Customer engagement is becoming increasingly complex, as digitally-savvy buyers hold new expectations of the service delivered to them with regards to convenience, relevance and speed. A new device or channel may become an audience’s preferred method of communication, or a simple shift in customer buying behavior could present a hurdle (more…)