UK shoppers want better experience across channels, and will move to another retailer, at home or abroad, to get that: study

Online Shopping

UK shoppers want better customer service from online retailers, and will shop elsewhere, including with overseas retailers, in order to find that, a new study suggests. While just over a third (37%) of consumers feel they do get the best service and online experience, half of UK shoppers would move (more…)

RETAIL REVIEW: Our team of reviewers take an in-depth look at Selfridges

Selfridges Oxford Street Corner Shot Oxford Street & Duke Street (1b) Photo Credit Andrew Meredith

As customers and retailers look across all touchpoints rather than siloed channels, so our retailer reviews look at the entire retailer’s eco-system of website, mobile, the use of digital in store and their overall strategy. InternetRetailing’s regular reviewers examine Selfridges. RETAIL STRATEGY: 15/25 Joe Tarragano, director, Transform I love Selfridges. (more…)