Is all about building loyalty by focusing on your customers
We’re running a regular series of previews ahead of Internet Retailing Expo (IRX 2015) focusing on different aspects of the events and speakers. Today our focus is on the International and Crossborder Conference. Online has taken retail well beyond national borders. As digital opens up new markets for retailers around (more…)
Customers appear to be leaving Christmas shopping to the last minute this year, says John Lewis , which today reported click and collect sales up by 30% compared to the same week last year. In response, it has extended the deadline for online orders for in-store collection to today, for (more…)
Virgin Wines is using locker deliveries to offer a click and collect service this Christmas. Shoppers with the wine retailer can have their orders delivered to local InPost lockers, where they can collect whenever is convenient. Jay Wright, chief executive of Virgin Wines, said convenience was key to the partnership. (more…)
British consumers are feeling flush in the lead-up to Christmas with almost half of people admitting to shopping online whilst sat on the toilet. 46% of shoppers from both the UK and France said they shop on the loo, proving that it’s more than just a flash in the pan, (more…)
UK shoppers hold deals in the palm of their hands, quite literally, this Christmas, with more than half using mobile devices to do price comparison on gifts while in store.
Shoppers can now buy from fashion brands owned by the Jacques Vert Group and check out through one virtual basket. The Jacques Vert group has introduced the single checkout for customers buying from brands including Jacques Vert, Kaliko, Planet, Precis Petite and Windsmoor as part of its move to the (more…)
Retailers have seen the growing power of social media in promoting their Christmas ads this year, as millions of viewers go online to view ahead of TV debuts. John Lewis’ Monty’s Christmas ad, which tells the festive story of Sam and his penguin Monty, launched on social media on November (more…)
The way shoppers buy at peak online spending seasons, such as Christmas, is changing, an InternetRetailing report has found. Shoppers are buying closer to the date, as fufillment methods improves, while they are also carrying out ever more research online before they buy, the Seasonal Peaks Research Report found. That (more…)
More than a third (35%) of shoppers think delivery by drone would work for them, a new study has found. Those aged between 18 and 24 are particularly keen, with this age group being more than three times as likely to opt for drone delivery than the over 55s. Some (more…)
Nine in 10 British shoppers now look for bargains when they go online, a new study has shown. Research from charitable price comparison site Give as you Live found that shoppers spend an average of 32 minutes researching prices before they buy – with only a small minority (7%) not (more…)
The ability to bring content and commerce together “may be what separates retail winners from losers”, according to a new report. More than three quarters (78%) of consumers now browse online before buying in-store, finds an L2 Intelligence Report on Content and Commerce, produced in partnership with Demandware . It (more…)
• John Lewis Click and Commute shop opens today at St Pancras • House of Fraser to launch pre-9am deliveries for orders placed by 8pm the previous evening, six days a week The way we shop is set to change more in the next five years than anything we’ve seen (more…)
Retailers from across the multichannel and ecommerce industry are set to arrive at the Internet Retailing Conference next week to discuss how the industry and its members can best transform itself for the future. Industry figures including keynote speakers Mark Lewis, online director at John Lewis, Jérome Cochet, senior vice (more…)
Ahead of this year’s Internet Retailing Conference (IRC 2014), we’re running a series of interviews in which we hear from some of the industry leaders taking part in this year’s event. Today we talk to John Straw, chairman of the digital advisory board at Thomas Cook . Internet Retailing: At (more…)
We’re previewing this year’s Internet Retailing Conference (IRC 2014) in a series that looks ahead to the October 14 event. Today we take a look at the conference and its speakers. Refoundationing is the theme of IRC 2014. It’s used to describe the process by which leading UK retailers, from (more…)
Ahead of this year’s Internet Retailing Conference (IRC 2014), we’re running a series of interviews in which we hear from some of the industry leaders taking part in this year’s event. Today we talk to Mike Durbridge, omnichannel director at B&Q , about why and how it is taking digital (more…)
Ahead of this year’s Internet Retailing Conference (IRC 2014), we’re running a series of interviews in which we hear from some of the industry leaders taking part in this year’s event. Today we talk to Andy Harding, executive director, multichannel at House of Fraser about the key role mobile now (more…)
John Lewis has created a new role of director of online product, with Sienne Veit the first to hold the role. In this new role, Veit will lead the online customer experience team, responsible for ensuring customers have a seamless journey across its digital sales channels, from the website to (more…)
Ahead of this year’s Internet Retailing Conference (IRC) 2014, we’re running a series of interviews in which we hear from some of the industry leaders taking part in this year’s event. Today we talk to Simon Langthorne, customer loyalty manager at Homebase . Internet Retailing: At IRC 2014 you’re speaking (more…)
Ahead of this year’s Internet Retailing Conference (IRC 2014), we’re running a series of interviews in which we hear from some of the industry leaders taking part in this year’s event. Today we talk to Robin Phillips, director of ecommerce at Waitrose . Internet Retailing: At IRC 2014, you’re speaking (more…)