Retailers face cross-channel challenge amidst rising demand of personalised shopping experience

personalised shopping experience

Customers today expect a frictionless shopping experience across all channels, both online and in a bricks and mortar store. For some customers, the reality can be frustrating when preferences and past activities are not seamlessly connected across all channels, finds The Power of Omnichannel report from Criteo conducted in partnership with IMRG (more…)

IRC 2017 INTERVIEW Richard Barnes of Select Research on getting body shape right online

Ahead of this week’s InternetRetailing and eDelivery conferences, we’re hearing from some of the key speakers who are taking part. Today the spotlight is on Richard Barnes of Select Research. InternetRetailing: Can you start by telling us a little bit about Select Research and your particular interest in ecommerce/multichannel retailing? (more…)

IRC 2017 INTERVIEW Kieron Smith of Blackwell’s on building loyalty

Ahead of this year’s InternetRetailing Conference (IRC 2017) we’re previewing the event through features and interviews with key speakers. This week we hear from Kieron Smith, digital director at bookseller Blackwell’s. InternetRetailing: You’re speaking at IRC 2017 on building loyalty and retention through effective consumer analysis. In your experience, do (more…)

IRC 2017 INTERVIEW Alessandra Di Lorenzo of lastminute.com on innovation

Ahead of this year’s InternetRetailing Conference (IRC 2017) we’re previewing the event through features and interviews with key speakers. This week we hear from Alessandra Di Lorenzo, chief commercial officer – media and partnerships at lastminute.com group. InternetRetailing: Tell us about an innovation or new technology that you’ve been involved (more…)

IRC 2017 PREVIEW The Stand Up & Deliver Conference

Ahead of this year’s InternetRetailing Conference (IRC 2017), we’re previewing the event and interviewing key speakers. Today’s preview looks at conference stream four, the Stand Up & Deliver Conference. The Stand Up & Deliver conference focuses on the challenges facing the retail logistics professional, served by InternetRetailing sister title eDelivery.net. (more…)

IREU Top500 The Customer Performance Dimension Report now available online

The IREU Top500 The Customer Performance Dimension Report is now available to read online. The report analyses the customer experiences that leading European retail brands offer, measuring how responsive these Top500 retailers are via customer service and to those visiting their websites, calling or emailing their contact centres and buying (more…)