Is all about building loyalty by focusing on your customers
Harvey Nichols has moved closer to multichannel retailing with its new website, unveiled today. The upmarket department store’s new site is optimised for both mobile and tablet, and boasts new personalised services linking online and the store. Click & Try, for example, enables customers to book a one-to-one appointment with (more…)
Retailers face “an uphill struggle” to encourage hard-up shoppers to buy this Easter. Not only do merchants face the challenge that consumers have less to spend, but there’s also “a growing apathy towards Easter as an occasion” – and that’s affecting the gift market. So says Webloyalty research into Easter (more…)
Just how do retailers keep customers loyal in a fickle digital world? One answer seems to be to open a paid-for membership scheme. It may seem counterintuitive but there’s no denying that increasing numbers of internet purchasers are now signing up to subscription models of ecommerce – and paying for (more…)
The high street has had the last rites read over it several times in recent years as commentators decided its days were numbered, thanks to the rise of ecommerce. In recent years stores owned by retailers as diverse as Woolworths, Blockbuster and Habitat have vanished from high streets around the (more…)
Will UK shoppers welcome Amazon’s anticipatory shipping, a solution patented in the US and which would see goods sent to customers before they decide to buy? According to new research from Venda , the answer is a resounding no – or at least, not yet. The end-to-end ecommerce provider asked (more…)
More than 5,000 people, from retailers to suppliers and industry experts, flocked to Birmingham’s NEC this week for the Internet Retailing Expo 2014. In all, attendance was 24% up on the same time last year. Expert retailers from John Lewis, Mothercare, Waitrose, Shop Direct, French Connection, Argos and Homebase were (more…)
Thousands of visitors are expected at tomorrow’s Internet Retailing Expo (IRX 2014), which is on course to be the biggest in its history. Visitors to the two-day IRX 2014, which opens at the NEC in Birmingham at 9.30am tomorrow morning, can hear from more than 60 expert speakers in the (more…)
Rob Feldmann, chief executive of fashion and homewares private sale site BrandAlley UK , is a keynote speaker at this week’s IRX 2014. We caught up with him ahead of the event. Internet Retailing: You’re speaking at IRX 2014 on what a successful mobile strategy looks like. How has a (more…)
Jane Dixon of RichRelevance , which specialises in developing personalised shopping experiences across channels, will be speaking at next week’s Internet Retailing Expo 2014 (IRX 2014). We caught up with her for a preview of her presentation. Internet Retailing: At IRX 2014, you’re going to be talking about the importance (more…)
Dave Elston, head of ecommerce, Europe, at Clarks, is one of the speakers at Internet Retailing Expo 2014 (IRX 2014), where he’ll be interviewed on moving into new international markets. As well as selling through Clarks.co.uk , the shoe retailer has websites for the US, France, Germany, Spain and Netherlands and (more…)
The latest of our previews of the forthcoming Internet Retailing Expo 2014 (IRX 2014) looks at the Top500, InternetRetailing’s new listing of the UK’s leading ecommerce and multichannel retailers. In the months to come we’ll be examining the concept of ‘topness’ – and the different facets a business must boast (more…)
Skip Fidura, ecommerce manager, dotMailer will be one of the keynote speakers at IRX 2014. We caught up with him ahead of his presentation for a sneak preview. Internet Retailing: You’re going to be unveiling research findings at IRX 2014. What’s the most surprising thing you’ve found out? Skip Fidura, (more…)
Jonathan Matchett, operations director of international logistics specialist wnDirect will be speaking at IRX 2014. We caught up with him ahead of his appearance. Internet Retailing: At IRX 2014, you’ll be speaking about exporting to Russia. Why Russia? Jonathan Matchett, operations director, wnDirect: We’re talking about Russia because it is (more…)
In the past few weeks I have had several discussions around ‘wearable technology’ in the context of omnichannel commerce – and no doubt this topic will also be part of many conversations at Internet Retailing Expo. There is one question that keeps coming up: Are wearable connected devices like watches (more…)
Richard Newland, commercial director, Zapp, is keynoting in the Mobile and Mobility Theatre at IRX 2014 on Thursday 27 March, on the business imperative topic du jour, Navigating Your Way Through Payment Technologies. Paul Skeldon met up with him ahead of his appearance to find out more about why retailers (more…)
Professor Dr Jonathan Reynolds, academic director of the Oxford Institute of Retail Management (OXIRM) at the Saïd Business School, University of Oxford, is speaking at Internet Retailing Expo 2014 (IRX 2014). We caught up with him ahead of his presentation. Internet Retailing: What kind of retailers should be thinking about (more…)
Paul Loft, managing director of Homebase, is a keynote speaker at IRX 2014. Emma Herrod, editor of Internet Retailing magazine, spoke to him ahead of the launch of the new Homebase website. Her feature appears in the next issue of Internet Retailing magazine. DIY retailer Homebase has been faced with (more…)
The likely direction of online shopping is spelt out in new figures released this week. Research from business adviser PwC found that fewer shoppers are using their PC to buy online. Rather they’re turning to smartphones and tablets.
Philip Smith , country manager UK at Trusted Shops , is speaking at Internet Retailing Expo 2014 (IRX 2014). We caught up with him ahead of his presentation.
Four in 10 (42%) shoppers say they’ve given up on an online purchase because they didn’t have enough information on the purchase, new research has found.