IRC 2017 INTERVIEW Kieron Smith of Blackwell’s on building loyalty

Ahead of this year’s InternetRetailing Conference (IRC 2017) we’re previewing the event through features and interviews with key speakers. This week we hear from Kieron Smith, digital director at bookseller Blackwell’s. InternetRetailing: You’re speaking at IRC 2017 on building loyalty and retention through effective consumer analysis. In your experience, do (more…)

IRC 2017 INTERVIEW Alessandra Di Lorenzo of lastminute.com on innovation

Ahead of this year’s InternetRetailing Conference (IRC 2017) we’re previewing the event through features and interviews with key speakers. This week we hear from Alessandra Di Lorenzo, chief commercial officer – media and partnerships at lastminute.com group. InternetRetailing: Tell us about an innovation or new technology that you’ve been involved (more…)

IRC 2017 PREVIEW The Stand Up & Deliver Conference

Ahead of this year’s InternetRetailing Conference (IRC 2017), we’re previewing the event and interviewing key speakers. Today’s preview looks at conference stream four, the Stand Up & Deliver Conference. The Stand Up & Deliver conference focuses on the challenges facing the retail logistics professional, served by InternetRetailing sister title eDelivery.net. (more…)

IREU Top500 The Customer Performance Dimension Report now available online

The IREU Top500 The Customer Performance Dimension Report is now available to read online. The report analyses the customer experiences that leading European retail brands offer, measuring how responsive these Top500 retailers are via customer service and to those visiting their websites, calling or emailing their contact centres and buying (more…)

‘Digitally-obsessed’ consumers more likely to shop with digitally advanced retailers

One in five (23%) consumers is digitally obsessed, making almost all their purchases online, and inclined to shop with digitally advanced retailers, a new study suggests. This group, suggests the Buying tomorrow report from ecommerce consultancy Salmon, puts convenience and innovation ahead of the brand names, with almost nine in (more…)

IRUK Top500 Merchandising report now available online

This year’s IRUK Top500 Merchandising Performance Dimension Report, published in association with Attraqt, is now available online. In the report, InternetRetailing researchers consider how retailers are using technology to display and inform shoppers about their products. They judge that through a performance-based analysis that includes whether retailers use tools such (more…)

IRC 2017 PREVIEW The Analyse and Conquer stream

The Analyse and Conquer conference stream at InternetRetailing Conference 2017 will focus on customer understanding and satisfaction. In this stream, speakers will not only explore current analytical processes but also expand on traditional customer analysis by discussing holistic approaches to consumer understanding. Other speakers will investigate advances in technology including (more…)

InternetRetailing Conference 2017: Early bird bookings available until August 1

Organisers of this year’s InternetRetailing Conference say early bird bookings will close next week. Tickets at a discounted rate are available until August 1, representing an opportunity for forward-thinking retailers to secure their place at the event. The theme of the twelfth annual InternetRetailing Conference (IRC 2017) is on Energising (more…)