Is all about building loyalty by focusing on your customers
We’re exploring this year’s InternetRetailing Conference (IRC 2016) through a series of previews and interviews. Today we hear from Mike Durbridge, director of omnichannel at B&Q. IR: Tell us a little bit about B&Q’s strategy with regard to digital technologies. Mike Durbridge, director of omnichannel at B&Q:: It’s about consolidation (more…)
Andrew McLean of Urban Outfitters has been named as a keynote speaker at InternetRetailing Conference 2016. He joins a line-up that already includes James McClure of Airbnb, Tony Rivenell of Halfords and Ian Jindal, editor-in-chief of InternetRetailing. In his keynote, McLean will focus on what opportunities international retail will bring (more…)
We’re exploring this year’s InternetRetailing Conference (IRC 2016) through a series of previews and interviews. Last month we looked at Track 1: Engage. Today we focus on Track 2: Growth. The potential for both marketplaces and international sales to drive ecommerce and multichannel retail growth will be explored in the (more…)
Tony Rivenell of Halfords has been named as a keynote speaker at InternetRetailing Conference 2016. He joins a line-up that already includes James McClure of Airbnb and Ian Jindal, editor-in-chief of InternetRetailing. Currently chief digital officer at Halfords , Rivenell has also held high profile leadership roles at Boots, Waitrose (more…)
More than half of UK consumers say they’ll be ready within the next two years for a new age of smart shopping, in which devices connected via the Internet of Things will reorder items as they run low, a new study suggests. Research by digital agency Salmon, which comes a (more…)
Notonthehighstreet.com plans to focus on the customer experience by bringing innovative technologies such as Apple Pay to its website and holding more offline events, after raising investment of £21m. The marketplace for creative small businesses plans to use the funding, which comes in a round led by magazine and digital (more…)
Joules has appointed a chief customer officer as part of a restructuring of its marketing and ecommerce teams as it looks to grow the business. The appointment comes as recently-listed Joules, a Top100 retailer in IRUK Top500 research, continues a growth strategy online, in the UK and internationally. In a (more…)
If it’s cheaper for to retain existing customers than to acquire new ones, then why not focus on keeping those you already have? Data from IMRG and Capgemini suggests online retailers are doing just that. The analysis focuses on the active customer retention rate, which reached 36.4% between May and (more…)
The Internet Retailing Conference 2016 (IRC2016) is, of course, focusing on mobile and its growing role in retailing and there are already some interesting retailers lined up to talk about the trails they are blazing.
Robin Phillips, director of omnichannel and development at Boots UK, spoke to Emma Herrod about what its customers really want. In this cover interview for the latest issue of InternetRetailing Magazine, he says it’s time to move on from measuring how shoppers have bought to predicting how they will want (more…)
The Transform Stream at the Internet Retailing Conference 2016 (IRC16) has added three top line speakers to its roster, each bringing an expert view from different perspectives across the retail spectrum.
James McClure of AirBnB will be keynote speaker at this year’s InternetRetailing Conference. McClure is general manager, UK, at AirBnB, one of the key disruptive technology companies that has in recent years helped to transform the way we buy and sell. In his keynote address, New horizons for marketplaces, he’ll (more…)
This year’s InternetRetailing Conference explores the theme of new horizons as it looks to the future of ecommerce and multichannel retail. The conference, to be held on October 12 2016, will be a forum for retailers to discuss the direction of travel as omnichannel commerce moves into the next stage (more…)
Amazon’s statistics on its Prime Day event focus on the propensity of Londoners to buy electric toothbrushes and shoppers in general to buy Amazon products. At InternetRetailing we were less interested in what shoppers bought, and more interested in what the event said about the way that shoppers in the (more…)
Amazon is to hold its second annual Prime Day this month. More than 100,000 deals will be available exclusively to Prime Members on the day, July 12. The day is a key part of the retailer’s strategic move towards the subscription model. Prime Day is one of a number of (more…)
Designers at Very.co.uk looked to their customers for inspiration, as they produced what’s being billed as a data-driven own label brand. The V by Very womenswear collection draws on customer insight to target women aged between 25 and 44 with relevant styles. Parent company Shop Direct is positioning this as (more…)
The average UK online shopper would have travelled more than 6,000 miles last year if they had travelled in person to buy the goods they bought during that time, rather than buying them over the internet or in stores. The Unfaithful Consumer report, produced by research analyst Conlumino for Webloyalty, (more…)
Fashion retailer Gap has rolled out its new loyalty app – called Gap+ – in an attempt to develop a much more personalised approach to marketing and discounting and to kick start its omni-channel strategy.
Three in four (75%) shoppers think they’ll do most of their shopping online in a decade, according to research. By then, finds a study from Savvy Marketing, commissioned by BBC Radio 4, 60% believe the high street will not exist as it does today – with more than 80% of the (more…)
John Lewis has recruited a leading YouTuber to help take its menswear message to online audiences. The department store, an Elite retailer in the IRUK Top500, said today that it had struck a partnership with “fashion journalist, style guru and YouTube star” Jim Chapman – who has a YouTube audience (more…)