Discussion on how brands can adopt a customer focus approach to build loyalty and ensure customer retention.
More than a quarter of shoppers say they would now feel comfortable buying a used car online, if it was from a trusted company, even though ecommerce is relatively new to this sector, new research suggests. Some 24% of consumers reveal they would buy a used car from a trusted (more…)
Philippe Aime is the CEO of Convertize Online shopping is expected to grow even further in 2018. In the UK alone online sales were estimated at over £70 billion during 2017, which was an overall growth of 11% on the previous year. With smartphones and desktops now becoming the platforms of (more…)
Shoppers are more fickle when it comes to online shopping, with 41% of UK consumers reported to have abandoned a transaction at a virtual checkout this year in comparison to 24% who have walked away from a purchase in brick-and-mortar stores, finds new research from Barclaycard. The items most likely (more…)
Guy Chiswick is managing director at Webloyalty Northern Europe Customers are firmly in the driving seat when it comes to selecting which retailers are most deserving of their attention and share of wallet. Faced with ever-increasing competition, this means brands have to work harder than ever to understand the purchasing (more…)
Retailers say they are feeling the pressure to offer cut-price sales at any time of the year, and that those sales are hitting their profits. But, the study from payments provider Klarna, suggests, a significant minority of customers do not enjoy sales, and say they are less likely to shop (more…)
The recent introduction of shoppable Instagram ads makes it easier for shoppers to buy via the social media platform, bringing social ever closer to retail. Commentators say the new functionality is a reflection of the way customers now shop, using the smartphones that are an ever-present part of their lives (more…)
Ahead of this year’s InternetRetailing Expo (IRX 2018) and Delivery Expo (EDX 2018), Julien Callede co-founder of MADE.com spoke to InternetRetailing on the biggest hurdles retailers’ face when entering international markets, and shared an imperative checklist to smooth this period including a how-to guide of HR policies in a new market. IR: At (more…)
With InternetRetailing (IRX ) and eDelivery (EDX) 2018 both starting tomorrow I’ll be looking out for some of the technological innovations that are predicted to revolutionise the retail market. Some savvy retailers are already embracing emerging technology as a way to maximise engagement and drive traffic. Whereas, others are seeing (more…)
Voice technology including the Amazon Alexa Echo and Google Home has been recently hailed as a next big shake-up facing the retail industry. Despite this, most consumers around the world are not in a hurry to equip themselves with one of these devices, and most of those that do own (more…)
Ahead of this year’s InternetRetailing Expo (IRX 2018) and Delivery Expo (EDX 2018), Alessandra Di Lorenzo, chief commercial officer – media and partnerships at lastminute.com group spoke to InternetRetailing on the upcoming GDPR, the importance of having ‘bright’ employees and touched upon personalisation and predictive analytics. IR: At IRX 2018, you will consider (more…)
Why is it that so many consumers in the UK find shopping so deeply frustrating? Despite huge investment in the technology that enables us to shop online, in-store, or on a smartphone, the great majority of us are still unhappy with the experience, whichever way we shop. It cannot all (more…)
While the UK won’t be moving to a purely virtual, exclusively online retail world anytime soon, there is a clear demand for increased integration across online and in-store – both in terms of the shopping experience and the customer data collected (or not) at each point. So finds InternetRetailing EXPO’s (more…)
Some 40% of UK shoppers are planning to celebrate Valentine’s Day this year, and 39% say that they are going to spend more than they did last year, according to New Valentine’s Day research by Savvy. A majority (70%) of UK consumers perceive Valentine’s Day to be a special occasion, (more…)
People all over the world continue to prove their affection for one another by not only saying “I love you” and splashing their cash on material goods but instead, by investing in memorable experiences, as new data shows a boom in sentimental spending. The annual “Mastercard Love Index”, created by (more…)
The UK may not – yet – be in recession, but shoppers are certainly starting to feel the pinch, with a considerable proportion of them having to adjust their purchasing norms. According to the annual ‘Shopper Stock Take’ report from Shoppercentric, more than a quarter (26%) of UK shoppers report having noticed prices (more…)
UK shoppers are turning to online international retailers in search of better prices and product assortment, according to a new study. Some 61% of UK online shoppers buy internationally and those who do, 69% have purchased from a retailer outside of Europe in comparison to 59% of those who have purchased (more…)
InternetRetailing is delighted to present the second InternetRetailing Brand Index Report 2018, published in partnership with Rakuten Marketing This report focuses on brands selling direct to consumers across Europe. Adidas , Apple , Clarks , Missguided , New Look and Nike are named Europe’s leading direct-selling brands in the second annual InternetRetailing Brand Index (more…)
Consumers are changing their cross-channel shopping habits, and savvy retailers need to adapt to meet their demands, new research suggests. New omnichannel patterns of shopping are even more apparent during the Christmas rush, according to the newly launched report 2018: The Year Ahead from Savvy. Some 41% of UK shoppers reported (more…)
Customers today expect a frictionless shopping experience across all channels, both online and in a bricks and mortar store. For some customers, the reality can be frustrating when preferences and past activities are not seamlessly connected across all channels, finds The Power of Omnichannel report from Criteo conducted in partnership with IMRG (more…)
Schuh is regularly cited as an example of a retailer that ‘gets it’, writes Sean Fleming. It knows who its customers are, it knows what they want, and it works hard on making sure they get it If you want to get customer engagement right, it needs to be an (more…)