Articles in Customer Focus
UK retail stores must adapt to the rise of digital shopping or become obsolete, British Land warned today.
Announcing its full-year results today, the property investor said stores remained central to UK retail in a world …
TUI Travel is set to launch next generation high street shops this summer, where customers will be able to browse holidays on a variety of connected devices while getting personal advice from sales staff.
The travel …
Barclaycard is using personalisation in a new online bespoke offers service, launched to counter what it describes as ‘offer fatigue’ among consumers.
Using the bespoke offers service, consumers can search for a wide range of offers …
Commentators have broadly welcomed the new consumer rights bill proposed in today’s Queen’s Speech, which is set to update customer rights in the light of online retailing.
The Consumer Bill of Rights, outlined in today’s …
Early figures detected a fall in overall UK consumer spending in April – but a rise in online spending.
Visa Europe’s UK Expenditure Index, based on spending on Visa debit, credit and prepaid cards which account …
Consumers are suspicious of retailers’ ability to hold their personal payment details securely, a new study has found.
A survey of 1,000 consumers by information security company Integralis found that less than a quarter (24%) would …
Customers are more likely to see new products in the store first, a new study has found. And when they come to research them online they’re more likely to use search, either through a browser …
More than 5,000 people have now registered for Internet Retailing Expo (IRX 2013), which starts tomorrow.
Multichannel and ecommerce retailers drawn from across the UK industry and from overseas are converging on Birmingham’s NEC to attend …
Ahead of our annual expo, we’ve asked some of our key speakers for a sneak preview of what they’ll be telling delegates to IRX 2013. Today we feature Jonny Zhu, chief executive of CharmClick, the …
At IRX on Tuesday 20 March, 2013 we are launching the results of our research into the top trends for 2013.
In conversation with retail leaders, ecommerce professionals and commentators we’ve surfaced 15 trends. But since …
Ahead of our annual expo, we’ve asked some of our key speakers for a sneak preview of what they’ll be telling delegates to IRX 2013. Today we feature Jan Mehmet, global ecommerce director, FitFlop.
Ahead of our annual expo, we’ve asked some of our key speakers for a sneak preview of what they’ll be telling delegates to IRX 2013. Today we feature Saeed Anslow, development director (home shopping) at …
Ahead of our annual expo, we’ve asked some of our key speakers for a sneak preview of what they’ll be telling delegates to IRX 2013. Today we feature Julia Monro, social media manager at M&S.
Internet …
Tony Sales was dubbed “Britain’s greatest fraudster” after defrauding retailers of an estimated £30m over a number of years.
Today a reformed character, he’s now working for the retailers, and is expected to be a key …
New to our annual expo, IRX 2013, this year will be the Top 13 for 2013 discussion panel. Multichannel leaders will join Internet Retailing editors for this event, to be held on March 20 at …
Ahead of our annual expo, we’ve asked some of our key speakers for a sneak preview of what they’ll be telling delegates to IRX 2013. Today we feature Dan Mahoney, head of operations at Zulily …
As IRX 2013 approaches, we’re taking an in-depth look at each of the six conferences. Today the focus is on the Operations and Logistics Conference, to be held in the eSeller Theatre on March 21.
As IRX 2013 approaches, we’re taking an in-depth look at each of its six conferences. Today the focus is on The Customer Journey conference, to be held in the Customer Theatre on March 21.
The customer …
Domino’s Pizza is now “fundamentally a digital business,” its chief executive said today, as he unveiled a 9.2% rise in profits.
Bottom-line pre-tax profits at Domino’s Pizza, UK and Ireland, rose to £42.4m after a …
Land Securities will present its vision of the future of retail when it opens the Trinity Leeds shopping centre in a month’s time.
The retail developer says Trinity Leeds will mark “the beginning of the next …
