Is all about building loyalty by focusing on your customers
Consumers are becoming increasingly aware of their online security following a wave of high-profile data breaches – and many are losing faith in retailers to keep their details safe, two new studies have found. In the last three months alone, UK retailers from eBay to Office have asked customers to (more…)
Morrisons is turning to Quidco to boost customers for its new online grocery delivery services. The supermarket, which has been expanding its grocery service since it first launched this January, is now running a campaign on Quidco to offer between £5 and £10 cashback for online shoppers using the Morrisons (more…)
Ecommerce and related technologies mean that consumers are taking longer to decide what to buy, a new report suggests. Technology, therefore, is slowing, not speeding, the purchase journey, says the 2014 Retail Report from retail property specialist Hammerson and analysts Conlumino. The Considered Consumer report says that ten years ago, (more…)
Dunelm today reported growing multichannel sales in its latest financial year – and said it would continue to invest for the future. In an end-of-year trading statement, the homewares retailer today reported sales of £730.2m in the year to June 28, with total sales up by 7.8%, compared to the same (more…)
In the wake of the Internet Retailing Awards 2014, we hear from award winner House of Fraser , on how ecommerce and multichannel retailing have developed at the department store since its website was first launched in 2007. Internet Retailing: What do you sell, and how do you sell it? (more…)
We’re asking companies shortlisted in the Internet Retailing Awards 2014 to tell us about themselves. Today Doug Glenwright, general manager for retail transformation at Tui Travel , tells us about the role the digital store plays in the business. Tui is shortlisted for the Internet Retailing In-Store Award for the (more…)
We’re asking companies shortlisted in the Internet Retailing Awards 2014 to tell us about themselves. This week, Sarah McVittie and Donna North, co-founders of Dressipi, shortlisted for the Service Sector Award, tell us about Dressipi’s approach to using service to create confident consumers. Consumers’ challenges Most women share the same (more…)
We’re asking companies shortlisted in the Internet Retailing Awards 2014 to tell us about themselves. Today Paul Zaengle, SVP of global digital commerce at lululemon athletica tells us about its move into the UK market. The Canadian yogawear business is shortlisted for the Market Entry Award. Internet Retailing: What do (more…)
We’re asking companies shortlisted in the Internet Retailing Awards 2014 to tell us about themselves. Today Yossi Erdman, head of brand and social media at AO.com , tells how relaunching the business has helped it win new recognition – and a place on the Market Entry Award shortlist. The white (more…)
Every week we’re highlighting the shortlisted retailers in the Internet Retailing Awards 2014. Today we focus on the Brand Award. Brands are turning to ecommerce to diversify their sales channels in a multichannel world. The Brand Award assesses that work, and aims to recognise those who have brought a fresh (more…)
We’re asking companies shortlisted in the Internet Retailing Awards 2014 to tell us about themselves. This week, Shane Lake, co-founder of hungryhouse.co.uk, a contender for the Brand Award, tells us about his company and how it has grown. Internet Retailing: What do you sell, and how do you sell it? (more…)
Every week we’re highlighting the shortlisted retailers in the Internet Retailing Awards 2014. Today we focus on the Market Entry Award. In a fast-maturing ecommerce and multichannel industry, it takes something special for a new brand or retailer to break through. But in the Market Entry category of the Internet (more…)
In the lead up to Father’s Day, on Sunday June 15, Rakuten Marketing has analysed its data from previous years to help inform new retail approaches. It’s an exercise worth taking, it pointed out, since last year’s Father’s Day sales topped £200m, according to Mintel. The company looked at the (more…)
We’re asking companies shortlisted in the Internet Retailing Awards 2014 to tell us about themselves. This week, Simon and Amanda Walker, owners and founders of Cult Pens, describes how its approach to customer service has evolved over time. Cult Pens is successful because our customers love us. Our customers love (more…)
Every week we’re highlighting the shortlisted retailers in the Internet Retailing Awards 2014. Today we focus on the International Award. Selling abroad is now in many retailers’ growth plans. But who among them stands out from the crowd? That’s the puzzle facing the judges of the International Award in this (more…)
Every week we’re highlighting the shortlisted retailers in the 2014 Internet Retailing Awards. Today we focus on the Capability Award. The winner of the Capability Award will be the retailer that most consistently delivers on its operational promises, in the eyes of the Internet Retailing Awards 2014 judging panel. This (more…)
Every week we’re highlighting the shortlisted retailers in the 2014 Internet Retailing Awards. Today we focus on the Customer Award. The winner of The Customer Award will be judged from the customer’s viewpoint. Customers will be passionate about this retailer, which they recommend to others, while also connecting with it (more…)
Lovehoney has been nominated for the Internet Retailing’s 2014 Customer Award, sponsored by SDL Fredhopper. Here, Richard Longhurst, Lovehoney co-owner explains why the Bath-based sex toy etailer goes the extra inch for its customers.
Every week we’re highlighting the shortlisted retailers in the 2014 Internet Retailing Awards. Today we focus on the IRIS Award. The IRIS Award recognises those retailers who are the forefront in the fast-developing trend to take the range and depth of ecommerce technologies into the store. Our distinguished panel of (more…)
Every week we’re highlighting the shortlisted retailers in the 2014 Internet Retailing Awards. Today we focus on the Omni Award. The Omni Award, for the retailer who has it all, is set to be one of the most coveted of this year’s Internet Retailing Awards. There were no fewer than (more…)