Shoppers still rate British high street experience – but want to see it improved through technology: study

Young woman walking through the high street. She is wearing earphones which are attached to the smartphone she is using.

Shoppers still value the British high street, seeing it as a vital part of multichannel shoppers. But they’re eager to see new technologies and experiences introduced to improve that experience, a study from Barclays found this week. Its New Retail Reality report has found that 63% of British shoppers say (more…)

IRC 2016 KEYNOTES How do digital retailers and service providers best serve the needs of demanding customers?

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How do retailers and service providers operating in an omnichannel age best serve the needs of demanding customers? That was the question posed to keynote speakers opening InternetRetailing Conference (IRC 2016) today. “Where we sell, they want us to be as slick and capable as the Amazons, as reliable and (more…)

IRC 2016 INTERVIEW Mike Durbridge of B&Q on bringing together online and physical stores

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We’re exploring this year’s InternetRetailing Conference (IRC 2016) through a series of previews and interviews. Today we hear from Mike Durbridge, director of omnichannel at B&Q. IR: Tell us a little bit about B&Q’s strategy with regard to digital technologies. Mike Durbridge, director of omnichannel at B&Q:: It’s about consolidation (more…)

IRC 2016 Andrew McLean of Urban Outfitters completes the keynote line-up

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Andrew McLean of Urban Outfitters has been named as a keynote speaker at InternetRetailing Conference 2016. He joins a line-up that already includes James McClure of Airbnb, Tony Rivenell of Halfords and Ian Jindal, editor-in-chief of InternetRetailing. In his keynote, McLean will focus on what opportunities international retail will bring (more…)

IRC 2016 PREVIEW Vente Privée and Alibaba among the lineup in this year’s Growth track

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We’re exploring this year’s InternetRetailing Conference (IRC 2016) through a series of previews and interviews. Last month we looked at Track 1: Engage. Today we focus on Track 2: Growth. The potential for both marketplaces and international sales to drive ecommerce and multichannel retail growth will be explored in the (more…)