Is all about building loyalty by focusing on your customers
Richard Newland, commercial director, Zapp, is keynoting in the Mobile and Mobility Theatre at IRX 2014 on Thursday 27 March, on the business imperative topic du jour, Navigating Your Way Through Payment Technologies. Paul Skeldon met up with him ahead of his appearance to find out more about why retailers (more…)
Professor Dr Jonathan Reynolds, academic director of the Oxford Institute of Retail Management (OXIRM) at the Saïd Business School, University of Oxford, is speaking at Internet Retailing Expo 2014 (IRX 2014). We caught up with him ahead of his presentation. Internet Retailing: What kind of retailers should be thinking about (more…)
Paul Loft, managing director of Homebase, is a keynote speaker at IRX 2014. Emma Herrod, editor of Internet Retailing magazine, spoke to him ahead of the launch of the new Homebase website. Her feature appears in the next issue of Internet Retailing magazine. DIY retailer Homebase has been faced with (more…)
The likely direction of online shopping is spelt out in new figures released this week. Research from business adviser PwC found that fewer shoppers are using their PC to buy online. Rather they’re turning to smartphones and tablets.
Philip Smith , country manager UK at Trusted Shops , is speaking at Internet Retailing Expo 2014 (IRX 2014). We caught up with him ahead of his presentation.
Four in 10 (42%) shoppers say they’ve given up on an online purchase because they didn’t have enough information on the purchase, new research has found.
Chris Haighton, head of retail logistics at Shop Direct , is speaking at Internet Retailing Expo 2014 (IRX 2014). We caught up with him ahead of his presentation.
M&S this morning unveiled its new-look website, shaped around its customers over the course of more than two years of testing, and built, for the first time, on its own platform. M&S says today’s launch of its new-look desktop site that extends into the store and onto social media, is (more…)
Mark Cody, senior marketing manager, mobile, at Tesco is speaking at Internet Retailing Expo 2014 (IRX 2014). Ahead of the event, he spoke to Internet Retailing magazine about mobile trends, innovations at Tesco and what delegates will learn from his presentation.
Retailers who offer click and collect, same-day delivery and other last-minute options could be in for a Valentine’s Day windfall courtesy of lovers who have left it late to buy their loved one a gift.
Thomson is now selling holidays from new-look digital stores on the high street. The new format is now in operation at Bluewater shopping centre as well as in stores in Bristol and Liverpool. Doug Glenwright general manager, retail transformation at Thomson’s parent company Tui Travel will be sharing the thinking (more…)
Some of the UK’s biggest retailers are set to discuss the next stages of mobile retailing’s evolution – and its place at the heart of omni-channel – at Internet Retailing Expo 2014 on 26-27 March at the Birmingham NEC. And a glance at the speakers signed up for the must (more…)
The latest in our series previewing the highlights of IRX 2014 focuses on the Digital Sales and Marketing Conference. Selling online requires new digital disciplines and approaches, whether it’s the art of engaging the online consumer or the science of understanding and using data to best effect. Tools at the (more…)
The latest in our series previewing the highlights of IRX 2014 focuses on the Operations and Logistics Conference.
How will we shop in five years time? What devices will we use to buy? How much shopping will we do in store, and how much online? How can and should retailers adapt? Having answers to those questions will help retailers of all sizes to plan for the future. And (more…)
Over coming weeks we’ll be previewing the highlights of IRX 2014. Today we focus on the International Retailing Conference.
Over coming weeks we’ll be previewing the highlights of IRX 2014. Today we focus on the Customer Experience and Journey Conference.
Over coming weeks we’ll be previewing the highlights of IRX 2014. Today we focus on the Internet Retailing In-Store Conference.
The changing role of the high street is illustrated through new British Retail Consortium (BRC) figures that show visitor numbers falling as online sales rise. But, argues the BRC , this is evidence of better-planned shopping trips, rather than a wholesale move away from shops.
The latest in our New Year series of features assessing the shape of retail in 2014 focuses on the person who, our industry commentators agree, will be the focus on attention in the year ahead: the customer. Retailers, they say, will be looking to new ways of showing the individual (more…)