Articles in Customer Focus
A survey conducted by the Department for Business, Innovation and Skills (BIS) has revealed that almost two-thirds of consumers are less likely to return goods they buy online compared to those they buy on the high street
The BBC has produced an analysis of the top properties on the web that makes it easy to visualise the importance of internet retailing and of the major players within the market.
The UK service puts comparison shopping, eBay auctions, coupons and discount travel search all on one site.
As m-Commerce is on the rise, so are the first conferences dealing with the subject of m-commerce and apps. The 1. Apps Summit to take place in Germany will be held at Wiesbaden on 4th and 5th of May.
The Royal Mail Insight Tool provides access to over 140 million UK transactions made through the online auction site, “giving advertisers and planners unparalleled insight into the purchasing behaviours of postcode areas across the UK.”
A new white paper allows marketers to easily benchmark their email marketing performance and includes statistics on open rates, click throughs and unsubscribe rates around the world.
The new ‘Social Affiliate’ tool is designed to let consumers easily earn affilate commissions by adding an advertising widget from a favourite brand or retailer to their personal blog or social networking page.
Online tourist websites have become a crucial factor in the retailing of tourism services. But if the performance or design of such a website dos not meet the visitors’ expectations they switch to the vendor’s hotline, causing high costs.
The fashion etailer has launched Asos Follows Fashion, a site that aggregates the latest tweets from fashion industry insiders.
Forrester Research predicts that online retailing across Western Europe will grow at a steady 11% a year over the next five years, reaching a total of €114 billion by 2014.
Internet, mail order and telephone sales were 15.5% higher in February 2010 than the year before, according to the latest figures from the British Retail Consortium.
The five-year-old company says it has now passed the 100 billion mark in terms of reviews, answers and stories served.
31% of UK consumers now rarely or never pay full price when shopping and the average Brit now spends one to two hours a week searching for the lowest prices and money saving offers, according to new research by Fatcheese.
Deliverance, the London-based multi-cuisine take-away company, is to use broadcast SMS to keep in touch with its existing customer base.
Consumers are spending up to two and a half days a year waiting for web pages to load properly, according to new research from Hostway and Zeus Technology.
Despite increased budgets, demand for personalisation is not being met and executives lack confidence on how to gauge marketing success, according to new research from Coremetrics.
Yoox Group has launched a new online store for Giuseppe Zanotti Design with a collection of exclusive items that can only be bought from the website.
New neurological research from CA has found that participants had to concentrate up to 50% more when using badly performing websites, while facial muscle and behavioural analysis of the subjects also revealed greater agitation and stress.
The fashion retailer is using an online customer service solution from Eptica and reports that only 6.7% of its web self-service users now send an email enquiry.
M&S was the top overall online retail performer on the strength of its clear and detailed product pages and market-leading telephone support service, says eDigitalResearch.
