Both Reevoo and Bazaarvoice have been quick to respond this week to our article about Belkin paying people to write fake reviews of its products…

Customers who paid in cash or by cheque look set to lose all their money due to the phrasing of the electrical etailer’s t’s & c’s. Time to tighten them, in case of the worst, or loosen them up in a bid to win more custom from wary shoppers?

The luxury fashion etailer’s UK and US teams will both use eGain solutions to deliver a smooth service to customers enquiring by email or by phone

American researchers have identified a new kind of consumer, familiar to Europeans as well, who can’t buy anything unless they first look it up online and get the lowdown

The US retail giant is pinning its hopes on a kind of cross between Argos and McDonalds that lets customers order online and then pick up in-store or from a drive-through portal

The innovative website lets customers design their own outfits from a selection of fabrics and templates and then place an order to have them made up and dispatched to their home in only ten days

Detailed analysis of Foresee Results’ Top 30 UK Online Retail Satisfaction Index shows free delivery is a critical factor in both the channel customers choose and the retailer they choose

Unlike upmarket Net-a-Porter, Natalie Massenet’s new outfit will focus on clearing out designer fashion at discount prices

US beauty chain Sephora has begun posting up products’ ratings and reviews in-store and directing customers to read more on their mobile phones

New research shows which retailers were the most popular duing the fourth quarter of 2008 and how they and the key online retail sectors fared compared to Christmas 2007

Logan Tod is first out of the traps this year with a prediction for how Christmas 2009 will turn out for internet retailers…

Apple has taken a quick and easy route to making it quick and easy for customers to place orders for delivery to another country…

WaitroseLIVE incorporates both a glossy design and a host of leading edge features, including video recipes and enabling readers to order goods by simply clicking on a purchase button located on the page

The team at SheerLuxe.com, “the definitive guide to online shopping”, also runs an annual conference on e-tailing that is organised in a very similar vein to their main business of tracking down and promoting the harder-to-find fine, fashionable and luxury brands and goods to buy online

Fewer people went shopping online this Christmas Day compared to last year, says IMRG, but they made more purchases and spent more overall

The price comparison site’s first annual customer poll saw Amazon voted the shoppers’ favourite in three categories. Eleven other online retailers won awards

The decision by Gap.com to allow customers to add products from any of its retail brands into one basket has backfired, according to the latest US retail satisfaction index

A new project with the backing of the New West End Company is working on the creation of a virtual equivalent of London’s West End that would allow visitors to recreate the Oxford Street shopping experience at home

Overall activity was up 59% in the week leading up to the big day, says Shopping.com, but 14% of shoppers waited until after Christmas to bag the very best deals on their gifts

Third-party advertising looks set to be a major part of the new-look Tesco.com due to be unveiled in April — and Clubcard data will be used to target advertising to visitors’ spending habits.