Articles in Customer Focus
In today’s preview of our annual conference, Internet Retailing 2012 (IR 2012), to be held in London on October 9, we have our latest in a series of interviews with speakers at the conference. Richard …
In today’s preview of our annual conference, Internet Retailing 2012 (IR 2012), to be held in London on October 9, we speak to Martin Gill , principal analyst, ebusiness and channel strategy at Forrester Research …
In today’s preview of our annual conference, Internet Retailing 2012 (IR 2012), to be held in London on October 9, we take a look at our conference agenda. Stream three focuses on Commercial – and …
In today’s preview of our annual conference, Internet Retailing 2012 (IR 2012), to be held in London on October 9, we take a look at our conference agenda. Stream two focuses on Connection, and how …
In our latest preview of one of our major events of the year, Internet Retailing 2012 (IR 2012), to be held in London on October 9, we take a look at our conference agenda. Stream …
With five weeks until our annual Internet Retailing Conference, we’re starting this year’s series of previews of the event with an overview of the event. Over the coming weeks we’ll be looking in more detail …
Play.com made sales worth £2m through its Facebook page in 2011, the company said today.
The retailer also said it had been able to put value on the worth of its Facebook fans, finding that when …
Staff equipped with iPads and offering interactive customer service are among the features of a new-look Mothercare store that has been designed around customer needs. Singer Myleene Klass, who has designed her own range of …
Leading restaurant and pub group Mitchells & Butlers is developing new ways to personalise its online services for customers.
The group, whose holdings include the All Bar One, Toby Carvery, Harvester and O’Neills chains, has …
Gambling has grown hugely as an online activity in recent years, but the fortunes of two of the main players in the online market look very different right now.
This week Ladbrokes confirmed the departure of …
The rapid growth of digital retail channels is slowing down the shopping process in the fashion retail sector, according to research by retail analysts Conlumino for Webloyalty.
The total length of time taken from browsing to collection …
Mums in the UK are turning their backs on the high street in favour of online shopping, according to research by flash sales website Casabu in association with Mumsnet. More than 80% of mums said they …
Hobbycraft, the arts and crafts specialist, has set out plans to sharpen up its multichannel proposition. It is planning to relaunch its website and to debut a mobile transactional site later this year, as well as …
Amazon has reported second-quarter earnings that match analysts’ modest expectations, but its revenue gains have come up short of forecasts during a quarter when the retailer continued to invest in ecommerce innovation.
Net income in the …
How do online shoppers shop? It’s a question that every online retailer wants to understand, and Rakuten, the world’s third-largest, has been collecting data and has released some insights into how local differences shape the online shopping …
How do female web users navigate and use the ecommerce websites of major fashion brands when shopping for ready-to-wear clothes online? A study from usability specialists Yuseo has found that easy navigation plays an important …
Consultation on a new UK consumer bill of rights that is intended to meet the changing needs of customers in a digital age has been launched today by the Government.
Measures put forward by Norman Lamb, …
Shutl is claiming a first for the logistics industry with a move to encourage customers to put their unedited feedback onto Facebook.
The web-based logistics service, which promises shoppers with retailers including Argos, Maplin, Oasis and …
Tesco is trialling an initiative that ties up its Clubcard loyalty scheme with social media.
The supermarket is offering Clubcard points as a reward to shoppers who act as advocates by promoting Tesco Direct products …
Town centres across the UK must weigh up local factors including how much residents use ecommerce if they are to come up with the right retail strategy for the future, according to a new …
