IRX 2016 Interview with Michael Durbridge of B&Q on customer-first digital transformation

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Ahead of this year’s Internet Retailing Expo (IRX 2016) we’re running a series of previews focusing on event highlights, from the conferences to interviews with key retail speakers. Today we speak to Mike Durbridge, omnichannel director at B&Q. Internet Retailing: You’re speaking at IRX 2016 on putting the customer first (more…)

IRX 2016 INTERVIEW Paul Kendrick of Bonmarché on the single view of the customer

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Ahead of this year’s InternetRetailing Expo (IRX 2016), we’re previewing event highlights and interviewing speakers. Today’s interview is with Paul Kendrick, multichannel director of Bonmarché , on demystifying the single view of the customer. InternetRetailing: At IRX 2016, you’re speaking about demystifying the single view of the customer. In your (more…)

IRX 2016 INTERVIEW: Katrina Jamieson of Halfords on thinking beyond channels

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Ahead of this year’s InternetRetailing Expo (IRX 2016), we’re previewing event highlights and interviewing speakers. Today we talk to Katrina Jamieson, digital director at Halfords , on thinking beyond channels. Internet Retailing: What, in your view, is the biggest challenge involved in adapting a traditional retail organisation to multichannel? Katrina (more…)

IRX 2016: INTERVIEW Adam Warburton of Travelex on mobile in the connected store

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Ahead of this year’s InternetRetailing Expo (IRX 2016), we’re previewing of event highlights and interviewing speakers. Today we talk to Adam Warburton, head of mobile at Travelex, on using mobile in the connected store. InternetRetailing: At IRX 2016, you’re speaking in the connected store conference on using mobile in-store. In (more…)