United Kingdom France Germany
Customer Focus

Is all about building loyalty by focusing on your customers

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more

DE

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

Browse through the sub-categories below for specific content

Home » Archive by Category

Articles in Industry

Boots offers points to shop elsewhere
October 5, 2010 – 12:52 pm | Comments Off
Boots offers points to shop elsewhere

Boots has launched a Treat Street website where customers can earn loyalty points by shopping at other retailers.

Internet Retailing 2010: Interview with David Walmsley of Dixons Retail
October 5, 2010 – 12:50 pm | One Comment
Internet Retailing 2010: Interview with David Walmsley of Dixons Retail

In the latest of our previews ahead of our annual conference, Internet Retailing 2010, we speak to David Walmsley, director of ecommerce at Dixons Retail about his company’s strategy to ‘win on the internet’.

Internet Retailing 2010: Interview with Andrew Ground, UK director, LOVEFiLM
October 5, 2010 – 12:35 pm | Comments Off
Internet Retailing 2010: Interview with Andrew Ground, UK director, LOVEFiLM

In the second of this week’s interviews with key speakers at our upcoming annual conference, Internet Retailing 2010, Andrew Ground, UK director of LOVEFiLM explains how the company’s success lies in its customer service.

IMRG announces awards shortlist
October 1, 2010 – 9:56 am | Comments Off
IMRG announces awards shortlist

Companies from Sainsburys’s Online and M&S to Wiggle and Webtogs Ltd are among the ecommerce businesses shortlisted in this year’s IMRG eCommerce Awards for Excellence.

Online pizza orders fuel growth at Domino’s
September 29, 2010 – 5:18 pm | Comments Off
Online pizza orders fuel growth at Domino’s

Domino’s Pizza UK and Ireland says more than a third of sales came from online orders over the summer. So far this year, internet sales have topped £85m.

Internet Retailing 2010: Interview with Royal Mail’s Mike Brown
September 28, 2010 – 10:10 am | Comments Off
Internet Retailing 2010: Interview with Royal Mail’s Mike Brown

In the latest preview of our annual conference, Internet Retailing 2010, we talk to Mike Brown, fulfilment director at Royal Mail, about the contribution delivery partners make to the success of online retailers.

Hungryhouse.co.uk hits restaurant milestone
September 24, 2010 – 11:10 am | 2 Comments
Hungryhouse.co.uk hits restaurant milestone

An online takeaway website that won significant investment after an appearance on Dragon’s Den has signed up its 2,500th restaurant, and says orders now top £200,000 a week.

Retailers’ new ecommerce sites fall short: analyst
September 24, 2010 – 9:30 am | 2 Comments
Retailers’ new ecommerce sites fall short: analyst

Gap, Zara and H&M have rushed into the UK market, with the result that their new ecommerce sites are “inadequate and jeopardise customer loyalty,” according to one analyst.

Tesco set to take online offer global
September 21, 2010 – 1:30 pm | Comments Off
Tesco set to take online offer global

Tesco is set to open up its virtual shopping offer to international markets. Shoppers in Poland, China and the Czech Republic will be among the next to be able to order from Tesco for home delivery.

Internet Retailing 2010: Keynote Preview – Dave Hughes, Director of M&S Direct
September 21, 2010 – 10:05 am | Comments Off
Internet Retailing 2010: Keynote Preview – Dave Hughes, Director of M&S Direct

In this week’s preview of our annual conference, Internet Retailing 2010, we talk to Dave Hughes, M&S Direct director, about the challenges of innovation.

H&M online arrives in the UK
September 17, 2010 – 9:25 am | One Comment
H&M online arrives in the UK

H&M has launched into the UK’s fast-growing online shopping market. Its transactional website is expected to have a tactical advantage on the competition thanks to its recent announcement of a fashion collaboration with Lanvin, which previews online from November 2.

Last orders get later at Next
September 15, 2010 – 2:43 pm | Comments Off
Last orders get later at Next

The time customers can place an order for next-day delivery is getting steadily later at fashion retailer Next, which will introduce a 9pm cut off in October.

Multichannel continues to grow at Debenhams
September 14, 2010 – 1:00 pm | Comments Off
Multichannel continues to grow at Debenhams

Debenhams today said multichannel sales were up by more than 80% after work to focus on integrating online and instore sales.

Profits up at Boden
September 14, 2010 – 12:33 pm | One Comment
Profits up at Boden

Boden, the internet and mail order fashion company, has reported a healthy rise in both profits and sales in its latest financial year. Regular customer numbers grew to more than a million in the course of the 12-month period.

Internet Retailing 2010: Interview with Giles Delafeld, Blacks Leisure Group
September 14, 2010 – 12:07 pm | Comments Off
Internet Retailing 2010: Interview with Giles Delafeld, Blacks Leisure Group

Giles Delafeld, group ecommerce director at Blacks Leisure Group, is this week’s interviewee in our series of previews for our annual conference, Internet Retailing 2010.

Laura Ashley sees ecommerce growth top 60%
September 10, 2010 – 8:38 am | Comments Off
Laura Ashley sees ecommerce growth top 60%

Fashion retailer Laura Ashley saw total sales lifted by its ecommerce operation, it reported as it published its half-year results today.

UK retailers fall short on international delivery: survey
September 10, 2010 – 8:30 am | 2 Comments
UK retailers fall short on international delivery: survey

A new report has found that almost half of UK retailers do not offer international delivery. And when it comes to those that do deliver worldwide, most orders have to be placed in a language that isn’t local to the shopper, the Snow Valley research found.

Morrisons investigates online options
September 9, 2010 – 4:28 pm | Comments Off
Morrisons investigates online options

Supermarket Morrisons says it’s conducting an assessment of the opportunities from internet shopping. The update came at its half-year results briefing.

Online sales gain ground at Argos
September 9, 2010 – 4:12 pm | One Comment
Online sales gain ground at Argos

Some 32% of Argos sales now take place over the internet, according to its parent company Home Retail Group’s latest results. The company said its Check & Reserve service was behind strong online growth.

Internet Retailing 2010: apply now for free tickets sponsored by Infosys
September 9, 2010 – 2:12 pm | Comments Off
Internet Retailing 2010: apply now for free tickets sponsored by Infosys

Infosys, the global IT and consulting firm, is sponsoring 10 full delegate passes to Internet Retailing 2010, our annual conference, held in London on October 12. Find out how to apply here.