United Kingdom France Germany
Customer Focus

Is all about building loyalty by focusing on your customers

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more

DE

Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

Browse through the sub-categories below for specific content

Home » Archive by Category

Articles in Industry

Borders.co.uk becomes first online casualty of Christmas 2009
November 24, 2009 – 2:06 pm | Comments Off
Borders.co.uk becomes first online casualty of Christmas 2009

The troubled bookstore has stopped taking orders on its website, as it seeks to raise money to see it through the Christmas period.

Win an iPod Touch with Internet Retailing and Adobe Scene7
November 20, 2009 – 1:31 pm | Comments Off
Win an iPod Touch with Internet Retailing and Adobe Scene7

Take part in Adobe’s future of online customer experience survey and you’ll get a copy of the results — and the chance of winning an iPod Touch in our exclusive InternetRetailing.net prize draw.

[Event] Inaugural eCommerce Charity Pub Quiz – Internet Retailing and Beringer Tame
November 16, 2009 – 9:53 pm | Comments Off
[Event] Inaugural eCommerce Charity Pub Quiz – Internet Retailing and Beringer Tame

In the spirit of Christmas, fun, charity – not to mention a level of post-conference ‘therapy’, we’re pleased to announce (drumroll) the inaugural InternetRetailing/ BeringerTame eCommerce Charity Pub Quiz.

eBay: Online sales could save the traditional high street
November 13, 2009 – 1:57 pm | One Comment
eBay: Online sales could save the traditional high street

An eBay seller survey has found that 79% of the respondents who have a bricks-and-mortar presence as well as an online sales function say the introduction of online retailing has saved their business rather than hampered it.

The Drink Shop picks up responsible retailing award
November 13, 2009 – 1:54 pm | Comments Off
The Drink Shop picks up responsible retailing award

The online offy has won a drinks industry award for it’s home-grown age verification and anti-fraud measures.

Postal strike hits online sales and visitor numbers
November 3, 2009 – 2:15 pm | One Comment
Postal strike hits online sales and visitor numbers

A third of internet retailers have seen visitor numbers drop by an average of 24% since the Royal Mail strikes began and two-thirds have seen a fall in revenues averaging nearly 30%.

Internet Retailing 2009: Presentations are now live on the post-event website
November 3, 2009 – 1:59 pm | 3 Comments
Internet Retailing 2009: Presentations are now live on the post-event website

Videos of the presentations made during the Internet Retailing 09 conference are now available to view on the post-event website.

60% of EU cross-border orders can’t be completed
October 30, 2009 – 1:38 pm | 3 Comments
60% of EU cross-border orders can’t be completed

A new EU study has identified widespread problems with the refusal of orders from EU consumers trying to order goods online from another EU state.

Online spending growth slumps to record low in September
October 23, 2009 – 2:41 pm | One Comment
Online spending growth slumps to record low in September

Online sales grew by only 1.9% month-on-month in September, according to the latest IMRG Capgemini e-Retail Sales Index, although sales are still up 7.6% on a year ago.

Asos picks up four gongs at first Ecommerce Awards
October 23, 2009 – 2:27 pm | One Comment
Asos picks up four gongs at first Ecommerce Awards

The fashion etailer grabbed four awards, including the peer-voted Online Gold Award, while Sainsburys and Ocado picked up two each.

77% of etailers think postal strikes will put customers off online shopping
October 20, 2009 – 2:38 pm | 2 Comments
77% of etailers think postal strikes will put customers off online shopping

The vast majority of online retailers believe postal strikes will discourage consumers from shopping online in the run up to Christmas, according to a membership poll by trade body IMRG.

Global eCommerce Summit — and 33% discount
October 20, 2009 – 2:36 pm | One Comment
Global eCommerce Summit — and 33% discount

To round off the conference season, Internet Retailing will be heading to Monaco next week for the EMOTA/Shop.org Global eCommerce Summit. Join us for our panel, and as an IR.net subscriber you can also get 33% off the price.

Non-food, non-store sales up 11.9% in September
October 16, 2009 – 2:39 pm | One Comment
Non-food, non-store sales up 11.9% in September

The latest figures from the British Retail Consortium show that sales were 11.9% higher in September 2009 compared to a year ago, compared to an overall retail sales increase of only 2.8%.

Internet Retailing 2009: Don’t forget your party hat!
October 12, 2009 – 10:23 am | Comments Off
Internet Retailing 2009: Don’t forget your party hat!

Delegates and visitors to Internet Retailing 09 tomorrow are invited to our not-to-be-missed after-show party — simply pop by the Bazaarvoice, Coremetrics, Endeca or Stibo stands to pick up your ticket.

Mail strike — 75% of businesses plan to drop Royal Mail
October 9, 2009 – 2:49 pm | Comments Off
Mail strike — 75% of businesses plan to drop Royal Mail

With the threat of a strike by Royal Mail workers set to disrupt Christmas deliveries, 75% of UK businesses say they are considering dropping Royal Mail altogether— what are you planning to do?

Internet Retailing 2009: Delivering the goods
October 9, 2009 – 2:36 pm | Comments Off
Internet Retailing 2009: Delivering the goods

With the looming threat of widespread industrial action at Royal Mail you may want to pay more attention than usual to delivery-related presentations and exhibits at Tuesday’s Internet Retailing 2009 conference and exhibition…

Heavy debt burdens and weak online offerings set to be key factors in next wave of retail insolvencies
October 6, 2009 – 2:40 pm | Comments Off
Heavy debt burdens and weak online offerings set to be key factors in next wave of retail insolvencies

According to the latest Red Flag early warning system report from insolvency specialists Begbies Trainer, a strong online offer could make all the difference to surviving the recession.

Internet Retailing 2009: New products and research launch in the exhibition hall
October 6, 2009 – 2:34 pm | Comments Off
Internet Retailing 2009: New products and research launch in the exhibition hall

Amongst the 45 companies taking part in the Internet Retailing 09 exhibition next Tuesday there will be new product launches from HookLogic and AT Internet plus new research findings from RightNow Technologies and Webloyalty.

Search big three to address affiliate community for the first time at a4uexpo
October 6, 2009 – 9:25 am | Comments Off
Search big three to address affiliate community for the first time at a4uexpo

Google, Yahoo! and Microsoft have all agreed to take the platform at this year’s a4uexpo London event, representing the first time they have collectively talked to the UK’s £4bn affiliate community.

Internet Retailing 2009: Have you registered for a free workshop yet?
October 2, 2009 – 2:33 pm | Comments Off
Internet Retailing 2009: Have you registered for a free workshop yet?

Alongside the Internet Retailing conference (to be held in London on October 13 — you have put it in your diary, haven’t you?) there are also nine workshops which are free to attend — but you need to register beforehand to be sure to get in. Here we look at how three of them might help you…