Customers hate delays in being served. This retail adage has become clearer and clearer in the digital age, in great part thanks to usability experts showing how even incremental improvements in page speed times can have a significant impact on a retailer’s margins and profitability.
Majestic Wine this week launches a next-day or named day delivery service for its full range of more than 1,200 wines in what it says is a “significant step in its transformation plan”. Customers using the service, set to be fully rolled out on November 2 and to operate through (more…)
John Lewis is investing in retail tech startups working in areas from machine learning to social media following the completion of its latest JLAB accelerator programme. The retailer, an Elite trader in IRUK Top500 research, and its innovation partner L Marks will together put £100,000 into DigitalBridge, a technology company (more…)
For the first time, more shoppers are opting for next-day delivery than economy, new figures suggest. The IMRG MetaPack UK Delivery Index found that 36.7% opted for the premium service, while 33.8% opted for the less expensive but slower economy option. Andrew Starkey, head of e-logistics, IMRG , says there (more…)
A third of UK online shoppers load up their virtual basket and then abandon it at the checkout, according to new research. Royal Mail study found that almost two-thirds (61%) of 18 to 24-year-olds often leave a website without paying, compared to just over a third (39%) of 35 to (more…)
Ahead of this year’s InternetRetailing Conference 2016, we’re previewing some of the key events of the conference, profiling the conference streams and interviewing speakers. This week we speak to Neil Sansom, CEO at Woolovers. Internet Retailing: What are the one or two biggest challenges that you see in ensuring that (more…)
The majority of UK small businesses (60%) are not exporting abroad, potentially missing out on millions of pounds in lost revenue according to new research from Royal Mail released today as part of Small Business Advice Week this week.
High-speed international rail service, Eurostar, wanted to deliver more relevant experiences to individual website visitors with the aim of upping conversions. Travel is a highly competitive business and Eurostar has long known that customer experience is becoming one of the key differentiators among brands.
eBay is to start a new delivery service for small and medium sized eBay sellers that will make delivery of their sold items easier and much more competitive in a deal with Shutl.
UK shoppers can now order from Amazon using its wi-fi and Internet of Things connected Amazon Dash Button. The device, available only to Prime members, enables shoppers to reorder favourite items at the push of a button. Each button is linked to a brand – and placed in a convenient (more…)
Tesco has upped its delivery offer with the introduction of same-day click and collect. The UK’s largest supermarket now offers collection after 4pm for orders placed before 1pm Monday to Saturday, excluding bank holidays, at 261 Tesco stores and 36 locations outside the store. The service costs £2 between Monday (more…)
A significant minority of retailers say their legacy systems are slowing them down and causing them to miss their growth targets, new research suggests. Managed IT service provider Redcentric, questioned representatives of 200 retailers and found that almost 40% believe their growth plans have been set back by internal legacy (more…)
International shoppers kept the virtual tills ringing in the wake of the vote for Brexit as cross-border orders hit a record high for July, new data suggests. More than a quarter (almost 27%) of orders placed with UK retailers during the month were destined for overseas shoppers, according to the (more…)
Amazon is opening its 13th UK fulfilment centre as it expands its network to meet customer demand. The new centre, at Tilbury, Essex, will feature robotic technology that has been shown to speed up the time it takes to process an order while cutting the amount of space needed for (more…)
What matters most to retail customers? That’s a question a number of companies have been asking this week – and coming up with some common answers. Omnico Group questioned 1,200 UK consumers and found 74% said that speed and convenience are the most important thing in retail. It will delve (more…)
Sports retailer Decathlon is to enhance its click & collect service for online shoppers with the addition of 1100 InPost parcel lockers following a deal with InPost UK.
Morrisons has struck a new deal with Ocado that will help the grocer expand its online retail business to cover the whole of the UK at significantly reduced costs over its existing deal.
InternetRetailing spoke to Axel Köhler and Gerrit Enthoven of Intershop at the recent InternetRetailing Europe Summit. Under discussion was the importance of order management within the ecommerce platform. InternetRetailing: What do shoppers now expect of the omnichannel customer experience? Axel Köhler, COO, Intershop: Shoppers expect the same user experience across (more…)
What impact will the vote to leave the EU have on UK ecommerce and multichannel retailers? With the devaluation of the pound, one key answer will be about how well traders can manage their supply chains. A new study from Barclays this week looks at how retailers are responding so (more…)
Amazon has won Government approval to trial drone delivery in the UK, it announced today. The online retail giant is to work with the UK Civil Aviation Authority (CAA) to trial use of drones for delivering small parcels as it looks to shorten the time from order to delivery to (more…)