Ensuring that Christmas orders get to their destination is a perennial peak challenge for retailers and their delivery partners. Naming final order dates is a balance between being certain that deliveries will arrive in time, and not cutting off potential orders too early through caution. In years gone by, retailers (more…)
MatchesFashion.com is to introduce 90-minute multichannel deliveries for customers within the M25 – and says the ultra convenient service marks a milestone for the luxury retail industry. From Monday, customers buying from the luxury fashion retailer for delivery within the M25 will be able to opt for the fast delivery option, (more…)
Most UK retailers now consider Black Friday unprofitable, a new study suggests. Researchers for the Future of Retail report from LCP Consulting questioned more than 100 retailers in the UK and US. Some 61% of UK traders questioned saw Black Friday as an unprofitable and unsustainable promotion, up from 32% (more…)
Decathlon is expanding its RFID programme as it works the tags into all of its products in order to manage inventory and to keep goods secure. The sporting goods retailer, an Elite trader in IREU Top500 research, is continuing an existing supply programme with SML Group in a new phase (more…)
John Lewis this week showed how important it believes convenient collection is to the multichannel model as it formalised its partnership with Clipper Logistics on a joint venture to provide click and collect services to online retailers. The joint venture will operate a dedicated next-day delivery to store service whose (more…)
Customers hate delays in being served. This retail adage has become clearer and clearer in the digital age, in great part thanks to usability experts showing how even incremental improvements in page speed times can have a significant impact on a retailer’s margins and profitability.
Majestic Wine this week launches a next-day or named day delivery service for its full range of more than 1,200 wines in what it says is a “significant step in its transformation plan”. Customers using the service, set to be fully rolled out on November 2 and to operate through (more…)
John Lewis is investing in retail tech startups working in areas from machine learning to social media following the completion of its latest JLAB accelerator programme. The retailer, an Elite trader in IRUK Top500 research, and its innovation partner L Marks will together put £100,000 into DigitalBridge, a technology company (more…)
For the first time, more shoppers are opting for next-day delivery than economy, new figures suggest. The IMRG MetaPack UK Delivery Index found that 36.7% opted for the premium service, while 33.8% opted for the less expensive but slower economy option. Andrew Starkey, head of e-logistics, IMRG , says there (more…)
A third of UK online shoppers load up their virtual basket and then abandon it at the checkout, according to new research. Royal Mail study found that almost two-thirds (61%) of 18 to 24-year-olds often leave a website without paying, compared to just over a third (39%) of 35 to (more…)
Ahead of this year’s InternetRetailing Conference 2016, we’re previewing some of the key events of the conference, profiling the conference streams and interviewing speakers. This week we speak to Neil Sansom, CEO at Woolovers. Internet Retailing: What are the one or two biggest challenges that you see in ensuring that (more…)
The majority of UK small businesses (60%) are not exporting abroad, potentially missing out on millions of pounds in lost revenue according to new research from Royal Mail released today as part of Small Business Advice Week this week.
High-speed international rail service, Eurostar, wanted to deliver more relevant experiences to individual website visitors with the aim of upping conversions. Travel is a highly competitive business and Eurostar has long known that customer experience is becoming one of the key differentiators among brands.
eBay is to start a new delivery service for small and medium sized eBay sellers that will make delivery of their sold items easier and much more competitive in a deal with Shutl.
UK shoppers can now order from Amazon using its wi-fi and Internet of Things connected Amazon Dash Button. The device, available only to Prime members, enables shoppers to reorder favourite items at the push of a button. Each button is linked to a brand – and placed in a convenient (more…)
Tesco has upped its delivery offer with the introduction of same-day click and collect. The UK’s largest supermarket now offers collection after 4pm for orders placed before 1pm Monday to Saturday, excluding bank holidays, at 261 Tesco stores and 36 locations outside the store. The service costs £2 between Monday (more…)
A significant minority of retailers say their legacy systems are slowing them down and causing them to miss their growth targets, new research suggests. Managed IT service provider Redcentric, questioned representatives of 200 retailers and found that almost 40% believe their growth plans have been set back by internal legacy (more…)
International shoppers kept the virtual tills ringing in the wake of the vote for Brexit as cross-border orders hit a record high for July, new data suggests. More than a quarter (almost 27%) of orders placed with UK retailers during the month were destined for overseas shoppers, according to the (more…)
Amazon is opening its 13th UK fulfilment centre as it expands its network to meet customer demand. The new centre, at Tilbury, Essex, will feature robotic technology that has been shown to speed up the time it takes to process an order while cutting the amount of space needed for (more…)
What matters most to retail customers? That’s a question a number of companies have been asking this week – and coming up with some common answers. Omnico Group questioned 1,200 UK consumers and found 74% said that speed and convenience are the most important thing in retail. It will delve (more…)