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Editorials, opinion, analysis, guest writers, industry comment and more

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Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

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Articles in Operations

M&S reports online sales up 28%
July 3, 2009 – 3:47 pm | Comments Off

Although overall like for like sales are up only 1.4% in the quarter to 27 June, online sales at M&S Direct are up 28%.

Ocado brings hosting in-house
June 19, 2009 – 5:23 pm | Comments Off

The online grocer has placed an order with Juniper Networks that will see it bringing its website hosting in-house.

Top retailers consistently miss out on 100% availability
June 16, 2009 – 3:15 pm | Comments Off

Keynote’s Performance Index for May has found that all but one of the retailers hit over 99% availability, but none achieved 100%

Multi-channel now accounts for 42% of sales at Argos
June 12, 2009 – 3:32 pm | Comments Off

Argos’ multi-channel sales continue to grow in popularity, Home Retail Group has reported, accounting for 42% of sales in the last quarter, up from 26% in the year to end February

Net-A-Porter reports profits up 230%
June 12, 2009 – 3:27 pm | Comments Off

The online fashion retailer has reported sales up by 48% in the year to 31 January and profits up by more than 230%

One in three would pay in cash online if they could do so
June 5, 2009 – 3:52 pm | Comments Off

28% of respondents to a new survey are using their credit card much less or not at all and 34% would use cash online if it were as easy as doing so over the counter

M&S profits down 38%, but online sales are up 34%
May 19, 2009 – 6:10 pm | Comments Off

Traffic to Marks and Spencer’s website grew by 36% over the last year and it now has 5.3% of the UK online clothing market, the retailer revealed in its final results for the year to 28 March 2009

Etailers should minimise in-house development work, says analyst
May 12, 2009 – 6:57 pm | Comments Off

Except for market leaders like Amazon and eBay, “custom development is likely to be a waste of effort and money”, say analysts Gartner

Performance Index: Huge variations in website performance continue
May 12, 2009 – 6:53 pm | Comments Off

Keynote, which provided weekly reports on the performance of a basket of top websites over the Christmas shopping period, has now put together the first in a series of regular monthly reports for Internet Retailing

Argos internet sales pass £1bn
May 1, 2009 – 9:22 pm | Comments Off

Homebase and Argos are now working together to improve the group’s overall online performance, Home Retail Group has revealed in its annual report

Online retailers urged to make VAT refund claim
April 28, 2009 – 9:29 pm | Comments Off

Following a ground-breaking EU decision, mail order and delivery businesses that have contracts with Royal Mail are advised to make a protective VAT claim now

Debenhams reports online sales up 29.7%
April 24, 2009 – 9:52 pm | Comments Off

The retailer has reported an increase in profits for the six months to the end of February, including strong growth at Debenhams.com

Jeff Bezos gets back to basics
March 31, 2009 – 11:43 am | Comments Off

The billionaire Amazon boss has been spending a week working in one of Amazon’s regional warehouses in the US

Whatsmybrand.com loses its domain name
March 17, 2009 – 12:50 pm | Comments Off

The domain name for the much publicised, soon to launch Whatsmybrand.com has been snapped up by a ‘domainer’ after the domain name registration was not renewed in time.

Parcelnet joins first Europe-wide home delivery service
March 10, 2009 – 1:19 pm | Comments Off

The delivery specialist, now renamed ‘Hermes’, is the UK arm of a pan-European home delivery (and returns) network being built by Germany’s Hermes Logistik Gruppe. JD Williams and Land’s End have become the first to sign up…

Sainsbury’s to take website offline for maintenance
February 24, 2009 – 2:28 pm | Comments Off

The supermarket chain’s site will be down over the weekend in a move that could cost it more than £1m

Music sites go down as ecommerce supplier goes bust
February 20, 2009 – 3:43 pm | Comments Off

The Ministry of Sound, Oasis and others had their ecommerce sites go down last week following the collapse of their website supplier Trinity Street

E-procurement system ‘instrumental’ in Play.com success says MD
January 30, 2009 – 5:01 pm | Comments Off

The entertainment etailer’s managing director has been waxing lyrical on the subject of e-procurement

The show must go on – Vendorcom Cards & Payments Conference to continue as planned
January 26, 2009 – 5:34 pm | Comments Off

Despite the cancellation of The Retail Business Show, the Vendorcom cards and payments event will take place as planned at Olympia, London on 28 and 29 January

E-consultancy publishes e-commerce platforms buyer’s guide
January 20, 2009 – 6:01 pm | Comments Off

The new guide looks at 22 different platforms and provides background advice on how to select the right solution for your business