Retailers should consider the context around connected customers’ shopping, a new report suggests. That’s because, argues the report from Black Pepper Software, how shoppers buy depends on what they are buying. Original research carried out for the Fit for the Future; Is your business agile enough to keep up the (more…)
Organisational silos are an often unacknowledged problem within retailers. Ian Jindal considers the tensions of being both highly optimised and highly flexible Retailers are confronted with two conflicting imperatives when they discuss performance. The first is to achieve operational excellence – the repeatable, scalable, effective and profitable way of running (more…)
Nearly 60% of UK organisations believe that real-time customer engagement can deliver a 10 to 40% increase in revenue – yet most are failing to harness customer data to full effect.
Organisers of this year’s InternetRetailing Conference say early bird bookings will close next week. Tickets at a discounted rate are available until August 1, representing an opportunity for forward-thinking retailers to secure their place at the event. The theme of the twelfth annual InternetRetailing Conference (IRC 2017) is on Energising (more…)
Rapid social and cultural shifts, from demography to technology, have changed the shopping preferences and priorities of a generation. Millennials and Post-Millennials (those born between 1992 and 1999) take a very different approach to spending decisions from previous generations, putting a greater focus on speed and convenience than ever before. (more…)
Shoeaholics, part of the Kurt Geiger Shoe Group, is using shoppable social content to drive customer acquisition with on and off its website.
Retailers in the UK are determined to keep investing in in-store technology, such as mobile assisted selling and self-service kiosks, to improve the customer experience – but most agree they’re not doing enough to replicate the experience of online shopping.
With only 4 months to go, this year’s Black Friday and Cyber Monday are set to be even bigger following the positive eCommerce figures seen last year, with retailers such as Joseph & Joseph, Jack Wills and The Works reporting huge increases in sales.
Prioritising the shopping device that’s always close to hand makes sense for IRUK Top500 retailers. Here are 12 strategies that these leading companies use both to improve the m-retailing experience and to put mobile at the heart of their multichannel businesses 1. Mobile-first strategies As more and more ecommerce traffic (more…)
Every retailer has, at some point, had this exact nightmare. They’ve just opened their new store or launched their new product and… not a single customer bites. That ever elusive “new customer” has been the cause of many sleepless nights. We find ourselves needing to peer into the future, but (more…)
InternetRetailing Events has unveiled dates for its next Summit gatherings for leading European retailers, following on from this year’s events. The 2018 B2C Summit will be held between July 2 and 4 in Berlin, while two events are scheduled for the B2B market. The first will be on November 22 (more…)
Two in five retailers around the world have had a data breach in the last year – and most consider themselves to be vulnerable to such threats in the future, according to a new study. In all, 43% of retailers said they had experienced a breach over the preceding 12 (more…)
Sports Direct this week unveiled full-year results, with group revenue of £3.2bn in the year to April 30, up by 11.7% on the same time last year. Pre-tax profits of £281.6m were down by 22.2% on last time. Chief executive Mike Ashley said the retailer was on course to become (more…)
Quiz this week outlined its omnichannel approach ahead of a stockmarket flotation that it will use to buy out investors and to expand the brand. The fast fashion Glasgow-based brand, founded in 1993, is valued at £200m in a placing at 161p per share. It is a Top100 retailer in (more…)
It is only a few minutes into our conversation that Delphine Mousseau, vice president of markets at online fashion retailer Zalando tells the story of how the company earned an award for the worst advertising in fashion. Not only is she not embarrassed about this, but she hoots with laughter (more…)
AO World today said that sales via AO.com in the UK had grown by 6.2% this spring despite a “challenging environment”. Between April 1 and June 30, the multichannel retailer’s sales rose by 2.5% overall, reflecting a planned decline in its white label website and logistics sales as the retailer (more…)
Retailers are bombarded with new technology claiming to revolutionise their business, but in such a saturated environment, knowing which solutions actually provide ultimate business success can be a challenge. Many innovations fail to capture the shopper’s imagination and are perceived as nothing more than gimmicks. Technologies such as 3D printing, (more…)
Mothercare chief executive Mark Newton-Jones today said that he did not believe that slowing online sales growth, combined with growing like-for-like store sales, represented a long-term change in behaviour for the retailer’s customers. The retailer for the parents and carers of young children, a Leading retailer in IRUK Top500 research, (more…)
Retail sales rose both online and offline in June, according to two sets of figures out today. Ecommerce sales rose by 15.9% in value, to account for 16.2% of all retail spending, according to official figures from the Office for National Statistics, while the IMRG-Capgemini eRetail Sales Index put online (more…)
Almost half of UK shoppers plan to exercise new rights over their personal data that will come into force with the General Data Protection Regulation, on May 25 2018, a study suggests. Evidence of a shift in attitudes towards personal data emerged from the OnePoll study commissioned by analytics specialist (more…)