Ensuring that Christmas orders get to their destination is a perennial peak challenge for retailers and their delivery partners. Naming final order dates is a balance between being certain that deliveries will arrive in time, and not cutting off potential orders too early through caution. In years gone by, retailers (more…)
Sports Direct this week set out details of its multichannel strategy against the backdrop of its stated ambition to become “the Selfridges” of sports retail. The trader, a Top50 retailer in IRUK Top500 research, said a new focus on sports retail, which accounts for more than 67% of group turnover, (more…)
Cast your mind back 20 years and imagine a day in 1996. You are bored, so what do you do? Boot up your desktop computer, wait for a minute (or more) while your dial-up connects and bingo you’re online! You’ve got the world at your fingertips – kind of. There’s (more…)
According to Forrester, for every $100 spent driving traffic to an eCommerce site, only $1 is spent helping it convert. And yet, if you made an improvement of just 0.2% to your conversion rate, it could increase revenue by 10%. Just think about that for a second. That’s enough to (more…)
The latest IRUK Top500 Operations & Logistics Performance Dimension Report is now available online. The report, published in association with Snapfulfil, is the sixth and final in the series of six IRUK Top500 reports that have come out of Top500 research during the course of 2016. The research comes at (more…)
Mulberry today set out how it is using omnichannel retailing to expand internationally as part of its strategy to grow as a global luxury brand. The luxury leather manufacturer and retailer, a Top350 retailer in IRUK Top500 research, said it had launched localised mulberry.com websites in China and Korean. A (more…)
The way we shop over the peak period leading up to Christmas can have a lot to tell us about the way consumer shopping trends are changing more generally. The volume of transactions often makes trends more pronounced, and never more so than over the biggest shopping weekend of the (more…)
More than a quarter of retail sales took place online in November as shoppers turned to the internet to snap up pre-Christmas bargains over the Black Friday period, new British Retail Consortium (BRC) figures suggest. Some 27.7% of non-food sales took place online during the month, according to the latest (more…)
We’re running a series of pieces looking ahead to the first InternetRetailing Events B2B Summit, to be held in Berlin in January. Today we hear from Jonathan Newman, CIO and VP ecommerce and marketing operations at Office Depot Europe on how the B2B sector is progressing the task of digital (more…)
At the start of 2015, Google made the startling announcement that more searches had been initiated from mobile devices than desktops in 10 countries, a trend that has only continued throughout 2016. The emphatic shift towards mobile browsing means that digital marketers must adapt to this new paradigm or risk (more…)
Amazon has unveiled its first Amazon Go store, which removes the need to pay in store. Customers at the Seattle grocery store use a dedicated Amazon Go smartphone app to enter the shop. There, they take what they want from the shelves, and the technology adds items to their virtual (more…)
Quiz says a commitment to omnichannel has helped to drive its expansion during 2016. The fast fashion retailer, a Top150 company in IRUK Top500 research, has opened 40 outlets in the last year. The latest, in Ayr in Scotland and Athlone in the Republic of Ireland, take its total store (more…)
Smartphones are rapidly increasing their share of online retail traffic in Europe, with a 54% year-on-year increase in visits to retail sites from smartphones in 2016, according to Adobe’s 2016 Mobile Retail Report.
As Christmas approaches and brings with it some of the busiest shopping days of the year, new research has revealed retailers including Amazon, River Island, and Just Fab are using what are known as ‘Dark UX’ methods – crafting their interfaces that can mislead users – to boost sales on mobile.
In a novel twist on ‘smartphone’ retailing, the UK’s smaller and independent online retailers are set to see a 40% boom in sales over the phone in the run up to Christmas – with people actually calling them to buy things.
This time last year retailers identified personalisation as one of the most important trends to tackle in 2016 with big brands such as Amazon , Waitrose and Boots all investing heavily in customisable promotion schemes to relate to their customers.
UK shoppers spent an estimated £1.23bn online on Black Friday, according to figures from IMRG and SimilarWeb. That’s 12.2% higher than the same day in 2015, but lower than the 16% that the two organisations previously predicted. It’s part of £6.45bn that IMRG and SimilarWeb suggest was spent over an (more…)
Fast fashion retailer Missguided has reported sales of £117m in its latest financial year, 34% up on the same time last year, following a multichannel strategy of building global awareness and expanding its physical presence in stores. During the year it opened a 21,000 sq ft flagship store at Westfield, (more…)
“The sexiest job of the 21st century,” as the Harvard Business Review puts it, data scientists are fast becoming one of the key roles in modern businesses. With companies generating unprecedented amounts of data on their customers, it’s become more and more important to hire specialist skills to sift through (more…)
MatchesFashion.com is to introduce 90-minute multichannel deliveries for customers within the M25 – and says the ultra convenient service marks a milestone for the luxury retail industry. From Monday, customers buying from the luxury fashion retailer for delivery within the M25 will be able to opt for the fast delivery option, (more…)