Shoppers can access online live chat in store from their mobile device, using a new solution that aims to bridge the gap between the store and online customer service. TouchCommerce’s newly-launched TouchStore enables shoppers to scan a QR code or send a text message to a number displayed near in-store (more…)
Online advertisers are spending more on search and earning more from it, according to new figures. Search advertising spend has grown by almost 24% over the last year across Europe, the Middle East and Africa, according to Kenshoo‘s EMEA Search Advertising Trend Q2 2014. While spend has risen, income is (more…)
Browsers flipping through Argos’s latest catalogue can now see more than ever by scanning more than 300 pieces of augmented reality content. By using the Argos Scan function in the existing Argos app, already downloaded by more than 8m customers, smartphone and tablet users can scan the marked pages or (more…)
Amazon this week unveiled a marketplace where customers can buy on demand 3D printed products from jewellery to home décor, and says the move represents a significant shift in the way people shop online. Amazon’s 3D Printed Products store, available from its US website, currently stocks more than 200 print (more…)
Ocado’s technology team is launching Code for Life, the online grocer’s initiative to help children learn to code. Ocado Technology, whose in-house developed solutions power Ocado.com, aims to equip schoolchildren with the computer coding skills they’ll need for the future. “Teaching children to program is not just about nurturing the (more…)
Made.com has launched a new social network that connects the online store to customers’ offline experience of products. Through Made Unboxed, Made aims to bridge the gap for customers who want to see their products in a real life situation before buying. Potential buyers can get in touch with existing (more…)
US omnichannel software provider NetSuite has bought London-based ecommerce platform provider Venda for an undisclosed sum, in order to strengthen its position in the European market. Venda supplies ecommerce solutions to European retailers including Tesco’s F&F, Boohoo.com, TK Maxx and Laura Ashley and also brings to the deal long-standing experience (more…)
Made.com is bringing digital product information into its Notting Hill showroom using new omnichannel technology.
Haven Holidays reports bookings boosted by a fifth thanks to the use of new website personalisation technology. The holiday company measured the number of bookings made when users experienced personalised website content, implemented using RedEye’s just-launched website personalisation tool, and those made when users did not. It found 20% higher (more…)
iForce has launched a commercial version of its in-house carriage management software. Route Genie, which fulfillment specialist iForce has used to route parcels for clients including Waitrose, Paperchase, and Fortum and Mason over the last 10 years, is now available as software as a service package to customers across the (more…)
British luxury shirt maker Thomas Pink is bringing the latest interactive in-store technology to its new Terminal 2 store in Heathrow Airport. The tech will allow customers to have access to a range of online services while in the store.
UK shoppers lose £777m a year because they will only complain about problems with their online orders if they’re worth at least £20. In a study, Keeping the faith: building trust in an online world, new online dispute resolution service provider Youstice and Goldsmiths University found that online shoppers would (more…)
Barclaycard Bespoke has teamed up with Flubit to launch a bespoke offers platform that will launch in the run-up to Christmas. The service will initially concentrate on the electronics and consumer goods sectors. Retailers who sign up to it before September 1 can integrate with the service for free, waiving (more…)
Royal Mail is trialling Sunday deliveries and collections as it adapts its services to the needs of online shoppers. The postal service is to open around 100 delivery offices, those that handle the highest volumes of parcels, on Sunday afternoons in the summer, while also trialling Sunday deliveries within the (more…)
Amazon customers can now buy from the retailer while they’re on Twitter in a partnership that sees the internet giant seek to harness the power of social media. Users of the general retail site can add items to their basket while they’re on Twitter by using #AmazonCart in the US (more…)
Shoppers could soon be getting money off when they pay in-store or online with such retail giants as Debenhams, Groupon, Feather & Black and House of Fraser, following a tie up between marketing firm Affiliate Window and payment card-to-voucher linking start up Birdback.
One of the dreams of e-commerce is to bring together the richness of data on the web with the experience of actually being in a store. To date this has been done using mobiles to add to the in-store experience. But think again. Now Avenue Imperial is bring the ability (more…)
Achica is aiming to develop one-to-one relationships with its customers, using new personalisation technology. The members-only lifestyle store, which sells homewares, clothing, food and drink and travel through time-limited promotions, is using the Sailthru omnichannel personalisation platform to power communications and onsite experiences, including email and mobile. As a result (more…)
Mobile payment provider Zapp has joined forces with FEXCO so that acquirers can seamlessly support Zapp mobile transactions via FEXCO’s FLASHiZ mobile payment platform to existing PoS hardware. This makes it easier for retailers to integrate mobile payments using both QR codes and NFC so their customers can use their (more…)
JD Williams has cut page load times for its website by more than a quarter, thanks to front-end optimisation technology. When the Manchester-based plus-sized clothing specialist found that page load times were hitting five seconds, it looked for a solution that would help it reduce page response times – and (more…)