The new normal: five ways that retail is set to change under the influence of digital shopping

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A new round of digital disruption is set to change forever the way shoppers buy, a new report concludes. Retailers will respond by fully digitising the end-to-end customer experience, from the store onwards, predicts Forrester’s The Future of the Retail Experience. Report author Nigel Fenwick says that customers’ expectations of (more…)

Fruugo wins investment from retail veteran as it prepares for further international expansion

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Fruugo has won investment from backers including former M&S chairman Lord Stuart Rose as it prepares for further international expansion. The online marketplace has secured £1.4m in total, including a “significant” sum from Lord Rose. The investment announcement comes as Fruugo, which enables customers around the world to shop in (more…)

Argos’ use of mobile to bridge the gap between store and digital takes it to £1bn annual m-commerce sales

Argos digital concept store, Old Street

Enabling shoppers to move between sales channels, using mobile devices as a bridge between the store and online has helped Argos to a record £1bn in m-commerce sales. The retailer, judged an Elite retailer both in Internet Retailing’s wider IRUK 500 research and specifically in the mobile and cross-channel performance (more…)

Amazon and Apple both report double digit sales growth as well as profits

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Amazon and Apple this week both reported profits in the latest quarter of their financial years. Amazon, which is the UK’s leading online retailer and an Elite member of the <a href="http://phx.corporate-ir.net/phoenix.zhtml?c=97664&p=irol-reportsother, reported net sales of $23.18bn (£14.97bn) in its second quarter, to June 30, 20% more than the $19.34bn (more…)