IRC 2014 THE CONFERENCE P&O Ferries to launch first crosschannel website next week

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P&O Ferries is to launch its first crosschannel website next week, its chief information officer Chris Cook told Internet Retailing Conference 2014. The ferry company, which carries nine million passengers and two million freight units every year, is replacing a seven-year-old website supported by 30-year-old legacy systems, that handle pricing, (more…)

Selfridges invests £40m to ‘futureproof’ its multichannel business.

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Selfridges is to invest £40m over the next five years to “futureproof” its multichannel business. This represents the biggest single investment in Selfridges.com in the four years since it first launched. In a statement, the department store said the investment would “help strengthen and future-proof its multichannel business and support (more…)

Sainsbury’s strategy to serve customers in the channel of their choice pays off, but food deflation proves a drag on overall sales

Sainsbury's Bakery colleague

Sainsbury’s says its focus on serving customers in the way that they want to buy is lifting online and convenience sales. Second quarter growth in online sales was relatively muted at 7% as competitors ran promotions to acquire new customers, but convenience store sales rose by 17%. The growth came (more…)

Moss Bross ecommerce sales double as customers start to see it as a ‘modern multichannel retailer’

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Moss Bros today said its ecommerce sales doubled in its latest half-year following the relaunch of its online platform last year. Over the period, online transactions grew by 100% to account for 6.8% of total group revenue. Mobile traffic grew “strongly” to account for 9.1% of online sales. Meanwhile international (more…)

Morrisons works to catch up online as sales and profits dip; Ocado updates on its figures

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Morrisons chief executive Dalton Philips today said the supermarket was working to get back on the front foot with “decisive action” including the development of online and convenience to meet “the challenges of structural change” in the industry. His comments came as Morrisons reported turnover down by 4.9% to £8.5bn (more…)