B&Q owner Kingfisher puts the ‘customer first and omnichannel everywhere’ in new strategy

B&Q Farnborough

Kingfisher’s incoming chief executive Véronique Laury has said she will organise the group “very differently”, putting the customer first and omnichannel everywhere. Laury said that omnichannel was a “given” and must be everywhere in the business, which trades in the UK as B&Q and Screwfix and in Europe as retail (more…)

Moss Bros reports 58.9% rise in ecommerce sales: what omnichannel director Neil Sansom told IRX 2015

IRX2015

Moss Bros today reported ecommerce sales up by 58.9% – and said its work to implement a multichannel shopping environment was nearly complete. Online sales now account for 7.8% of the retailer’s group turnover, the formal menswear specialist said. The update came as the company reported pre-tax profits of £4.8m (more…)

Focus on multichannel and product value and quality will help Sainsbury’s outperform its rivals, says its chief executive

Sainsburys online_stanway_003

Mike Coupe, chief executive of Sainsbury’s , today said a focus on multichannel services and on offering value-for-money quality products would help the supermarket outperform its rivals. “We believe that the great value and quality of our products, combined with a strong focus on developing our multi-channel offer, will enable (more…)

Morrisons online sales reach £200m in first year – but overall sales and profits remain firmly down

Morrisons

Morrisons today said its online grocery service had rung up sales worth around £200m in its first year. The supermarket said the service, which is underpinned by technology and fulfillment capacity from Ocado, now covered 50% of UK households. On its first anniversary the service delivered its millionth order. But (more…)