House of Fraser announces 32% online sales rise in a year when the website was its most profitable store

House of Fraser interior

House of Fraser today reported a 32% leap in online sales in its latest financial year – and said the ecommerce business was now both its largest and most profitable store. The department store business signalled major investment in multichannel over the next 12 months, including international ecommerce expansion into (more…)

Debenhams reports 12.7% growth in first-half multichannel sales following move to widen delivery choice and cut discounts

debenhams_social_media

Debenhams today said its multichannel business continued to grow over six months in which it it improved delivery and ran fewer promotional offers. Online sales of £271.8m were 12.7% up in the six months to February 28 compared to the previous year. Ecommerce now accounts for 17% of the department (more…)

Majestic Wines buys online rival Naked Wines, appointing its founder to head the combined business

Rowan Gormley, Naked Wines

Majestic Wines is to buy online competitor Naked Wines , appointing Naked Wines’ founder Rowan Gormley as its new chief executive, it announced this morning. The £70m transaction will give Majestic the online and ecommerce skills of the social media-led pureplay, while Majestic will give Naked Wines a store network (more…)

B&Q owner Kingfisher puts the ‘customer first and omnichannel everywhere’ in new strategy

B&Q Farnborough

Kingfisher’s incoming chief executive Véronique Laury has said she will organise the group “very differently”, putting the customer first and omnichannel everywhere. Laury said that omnichannel was a “given” and must be everywhere in the business, which trades in the UK as B&Q and Screwfix and in Europe as retail (more…)

Moss Bros reports 58.9% rise in ecommerce sales: what omnichannel director Neil Sansom told IRX 2015

IRX2015

Moss Bros today reported ecommerce sales up by 58.9% – and said its work to implement a multichannel shopping environment was nearly complete. Online sales now account for 7.8% of the retailer’s group turnover, the formal menswear specialist said. The update came as the company reported pre-tax profits of £4.8m (more…)