John Lewis is looking for start-up companies developing systems that can help it improve its customers’ shopping experience to occupy its new technology incubator, JLAB. JLAB will launch in May as part of John Lewis’ 150th anniversary celebrations, and will run until September. Through it, John Lewis aims to identify (more…)
Marks & Spencer spent two years researching and testing with customers and staff before launching its new website on Tuesday. What does that insight tell us about how Middle England shops online? As Chloe Rigby reported on the day of the site launch, the new Marks & Spencer site has (more…)
Smartphones and tablets are transforming shopping and creating a powerful new type of Super Shopper, according to a study by eBay and Deloitte. And retailers need to target these people to boost their sales in all channels, the marketplace reveals.
Poundland today said online could form part of its strategy for growth, as it unveiled news of its stockmarket flotation. The discounter, which opened its first UK store in 1990, says that with almost 500 stores it has more than double the number of stores of its nearest single-price competitor. (more…)
Fears that online and mobile retailing are cannibalizing – or even killing – the high street appear unfounded, with research by eBay and Deloitte across 21 leading retailers in the UK dress market and German white goods market, suggesting that for every £100 spend online, only £5 is being taken (more…)
Overseas shoppers using smartphones and tablets to shop are getting more interested in buying from British retailers, new British Retail Consortium (BRC) research suggests. The news is a potential boost for traders looking to export, and underlines the importance of considering mobile devices in their planning.
Most small and medium sized UK online retailers are looking to new markets to increase their sales over the coming year, a new study has found.
Apple continues to sell record numbers of iPads and iPhones, its latest results have confirmed. The figures illustrate the growing predominance of mobile commerce in the multichannel mix.
Retail developer and landlord Land Securities aims to ensure it’s well placed to benefit from future retail innovation through a partnership formed this week with retail and consumer specialist investment hub TrueStart.
The latest in our New Year series of features assessing the shape of retail in 2014 looks at the rise and rise of mobile commerce, and how that will tie in to the store. Our experts say that retailers with stores must look hard at how they operate within the (more…)
UK retailers plan to invest online in 2014, and have their sights set on making their sites more relevant to individual visitors through personalisation, as well as introducing cross-channel promotions in the year ahead, new research suggests.
SuperGroup today said its international online sales had outstripped its UK online sales for the first time, suggesting strong potential for future overseas growth. In the first half of its financial year, reported the group, which trades through the Superdry brand, internet sales grew by 18.7%, compared to the same (more…)
A reminder from Argos of how shoppers react when the digital future they are promised doesn’t match up with their experience. The multichannel retailer, which last month promised a digital future of joined-up shops where iPads and large screens will replace the familiar Argos laminated catalogues and order slips appeared (more…)
TUI Travel today said its strategy of selling holidays directly to customers had been proven through “outstanding” financial results. Peter Long, chief executive, said results including sales of £15bn in the year to September 30, 4% up on the previous year, and a 21% rise in pre-tax profits to £473m, (more…)
Watchmaking company the Binda Group, owner of the Breil watch brand, is launching its first website.
La Redoute is moving into the US market. The French fashion and home products retailer, which trades in the UK through laredoute.co.uk, is selling into the American market through Amazon and eBay, using ChannelAdvisor’s Marketplaces.
Argos has today unveiled its first “store for a digital future”. These images are of the multichannel retailer’s first digital concept store, at Old Street, London. It is the first of six such stores to open – four in London and two new stores in Dunfermline and Colchester – which (more…)
Occa Home has won funding of £1.5m from investors including former Tesco boss Sir Terry Leahy, who has joined the online retailer’s board. Investment for the interior design specialist retailer has also come from Artemis Fund Managers, a consortium of private equity funds, as well as from existing shareholders Bill (more…)
Morrisons today started to set out how its online grocery service, set to go live in January, would be different from those of its competitors. In a presentation released following an investors’ day, Neal Austin, group logistics and supply chain director at Morrisons, which is the last of the UK’s (more…)
More than a quarter of Mothercare’s UK sales are now made online, with 33% of all online visits now from a mobile device. In its half-year results, the nursery retailer said its transformation programme was seeing results as online sales continue to grow and its losses narrowed. Online orders placed (more…)