Online shopping takes just £5 in every £100 away from high street – but only if you have an omni-channel approach, suggests eBay-Deloitte study

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Fears that online and mobile retailing are cannibalizing – or even killing – the high street appear unfounded, with research by eBay and Deloitte across 21 leading retailers in the UK dress market and German white goods market, suggesting that for every £100 spend online, only £5 is being taken (more…)

Mind the gap between experience and execution, as Argos web glitch leaves customers disappointed

Argos digital concept store Old Street Fast Track 2

A reminder from Argos of how shoppers react when the digital future they are promised doesn’t match up with their experience. The multichannel retailer, which last month promised a digital future of joined-up shops where iPads and large screens will replace the familiar Argos laminated catalogues and order slips appeared (more…)