More than a quarter of French Connection sales were made online in the first half of its financial year – with half of ecommerce sales coming via mobile devices. The fashion retailer said today that 26.5% of group retail revenue was generated online in the six months to July 31. That’s (more…)
The John Lewis Partnership this week said it would keep investing in omnichannel technology in both its Waitrose and John Lewis businesses as it continues its focus on the customer experience. The group said that it was committed to delivering an omnichannel strategy that aims to adapt as the way (more…)
Dunelm this week reported a 23.2% growth in home delivery sales – which are predominantly made online – in a year in which it developed a new website and emphasised a better customer experience across its sales channels. The fast growth helped to lift overall sales to £880.9m, up by (more…)
Next today said international growth and sales of third-party brands had helped its predominantly online Directory business to grow by 7.1% during the first half of its financial year. The fashion-to-homewares retailer, a Leading retailer in IRUK Top500 research, said full-price sales in the channel grew by 5.5%. Much of (more…)
Ocado chief executive Tim Steiner today said he was confident that the online grocer’s commitment to innovation, supported by its own in-house developed technology, meant it would continue to grow in a competitive market. Speaking as the retailer announced a double digit rise in sales in a trading statement, Steiner (more…)
Only 4% of consumers believe retailers know what they like when shopping via a particular channel, but this could be improved if retailers embraced a consistent and coherent omnichannel strategy, a survey by Omnico has found.
Some 54 % of shoppers think about returning an item before they have completed the purchase and many more would be persuaded to buy form both domestic and international retailers if there was a clear returns policy on show.
Naked Wines delivers the highest amount of engaging content to its customers across social platforms, according to new research. Berry Bros. & Rudd came second, followed by Virgin Wines in third place.
A new multichannel sofa brand launches today with an approach to selling sofas that it says is designed around the customer. The Lounge Co is launched by manufacturer Sofa Brands International, whose brands include Parker Knoll, G Plan and Duresta. It offers furniture buyers the ability to research and buy (more…)
Czech retailer Alza is targeting the UK market through a new website and online marketing campaigns. The retailer, which wins a place in IREU Top500 research, was founded in 1994 and is well-known in its Czech Republic domestic market. It has a range of more than 50,000 products, from PCs, (more…)
Asda’s new management team will continue to focus on the customer offer, both online and off, after like-for-like sales fell by 7.5% compared to the same time last year in the second quarter of the year. The supermarket, a Top50 retailer in IRUK Top500 research, will continue to focus on (more…)
Enabling customers to buy when and how they want continues to boost business at Screwfix , which today posted second quarter sales up by 24.5%, compared to the same period last year. The DIY and trade tools business saw like-for-like sales grow by 13.3% in the quarter to July 31, (more…)
Ecommerce businesses that put the emphasis on customer service have attracted investment in two deals announced this week. Curated shopping service Outfittery, founded in 2012, has raised $22m (£16.9m) from investors led by Octopus Ventures, and incuding the U-Start Club, in order to pursue its vision of personal customer service. (more…)
The proliferation of social media and the advance of ‘shopable’ content has been underexploited by the retail sector in Europe as an area of revenue growth according to Tryzens, a digital commerce platform provider.
User generated content (UGC) for marketing is vital in the digital retail age and travel company Teletext Holidays is capitalising on using it to generate a two-fold increase in its sales.
Andy Lockley, Digital Marketing Manager at footwear retailer, Cloggs, discusses tackling the complexities of ‘dark social’ marketing through better attribution
With European ecommerce sales hitting £346.9 billion in 2015 and expected to pass £380.9 billion this year, retailers need to get on with preparing their websites, logistics and business processes for Black Friday and Christmas. And the need is even more pressing if you are selling overseas.
Despite the (sort of) sunny British weather across July and August, it’s never too early to begin preparing your business for what is often the busiest season of the year: Christmas. With the help of World First’s EMEA Ecommerce Manager Craig Agutter, we’ve pulled together a list of tips and (more…)
Game Digital today said that multichannel and digital were strategic priorities as it continues to move from being a business that predominantly sells products to one that sells products and services. At the same time, said the gaming retailer, a Top100 retailer in IRUK Top500 research, it is developing its (more…)
Next today said the EU Referendum result had so far had little effect on its business – but that the falling value of sterling could push the price of its goods up in the medium term. Next chief executive Simon Wolfson was a high-profile backer of the Brexit campaign before the (more…)