Customer Experience Research Briefing 2014

Please note that this event is in the past, why not watch the videos?

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Customer Experience Research Report 2014

Please fill in a few quick details below to access your Customer Experience Research Report.
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We are conducting a survey to gain retailers views on the subject of Customer Experience – the results of which will be analysed and published as a special report in October, and will be available to all participants and seminar attendees. 

To show our appreciation, we’re offering the chance to win two tickets to our Internet Retailing Conference on the 14 October to everyone who completes our survey.

Solocal Group

Solocal Group

IRDX: VSOL

As the market leader in cost effective multichannel marketing, Solocal Group UK supports businesses with the online to in-store customer journey by connecting customers with brands. (more…)

Presentation: The online to in-store customer journey

Solocal Group UK’s presentation will explore the tactics retailers can employ to improve the customer experience, resulting in increased loyalty and in-store traffic. It will offer insights on how to develop a multichannel marketing strategy to ensure retailers are reaching the right customers at the right stage of their customer journey, drawing on extensive research conducted with Internet Retailing.

With the rise of mobile and online technology meaning that an ever increasing number of consumers are researching products online before buying in store, it is essential that retailers manage the customer journey seamlessly from attention to action, and engage with customers along their purchase journey in a personalised and contextual way. By offering customers an easy to use, personalised service, the user experience is greatly improved, leading to increased loyalty and engagement. This interaction with consumers can be made possible through solutions such as personalised display advertising, cross-channel store locators, real-time online appointment booking and mobile-enabled websites.

sitecore 200w

 

 

 

Sitecore is the global leader in customer experience management software. The company delivers highly relevant content and personalised digital experiences that delight audiences, build loyalty and drive revenue. With Sitecore’s experience platform, marketers can own the experience® of every customer that engages with their brand, across every channel. More than 3,500 of the world’s leading brands –including ASOS, Dyson, EasyJet, The FA, Manchester City FC and Virgin Active – trust Sitecore to help them deliver the meaningful interactions that win customers for life. www.sitecore.net

Presentation: Personalising customers’ journeys to increase customer loyalty

  • To what extent does customer experience matter in driving customer loyalty?
  • How can you shift the loyalty curve via digital experiences?
  • How does focusing on customer experience help build customer lifetime value?
SLI Systems

SLI Systems

IRDX: VSLI

SLI is the leading SaaS-based site search provider and trusted brand to the Internet Retailer Top 500 and Top 1000. Today, SLI Systems’ hosted search offerings serve more than 400 e-commerce, corporate Internet and other content-rich sites, including Wickes, Boden, B&Q, Lovehoney, Which? and others. (more…)

Presentation: Connecting Shoppers to the Products to Accelerate E-commerce

Bruno 100w SoLocal

Bruno Berthezene, UK Country Manager, Solocal Group UK

 

 

 

David_Sigerson_100w

David Sigerson, Senior Business Optimisation Consultant, Sitecore

David spent over 14 years working in optimisation and predictive analytics, focussing on improving B2B and B2C relationships and experiences over many sectors including finance, telecommunications, retail, healthcare and utilities. In the years prior to joining Sitecore, David enabled Customers ROI in Digital and Big Data by changing customer experiences using a wide variety of optimisation tools. At Sitecore, his focus is to ensure customers and partners get the most out of their investment in the Sitecore platform through improved digital experiences.

 

Marcus Law SLI 100wMarcus Law, Head of Marketing EMEA, SLI Systems

 

 

 

Ian scarr 100w

Ian Scarr, UK & EMEA Sales Director, SLI Systems

 

 

Internet Retailing is conducting a three-month research programme  – comprising survey, direct investigation and case studies –  to identify the issues created by Customer Experience, asking the questions:

  • How can we better connect with our customers?
  • How can we create a single view of our customers?

Share your thoughts on Customer Experience here and get free access to the report and an invitation to the exclusive retail briefing where the research is revealed.

Our partners, SLI Systems [IRDX VSLI], Sitecore and Solocal [IRDX VSOL] bring their unique perspective to this programme. With their expertise in helping improve the customer experience across the entire journey from presentation, through personalisation and content right the way through to delivery.

In partnership with:

SLI Systems

SLI Systems

IRDX: VSLI

SLI is the leading SaaS-based site search provider and trusted brand to the Internet Retailer Top 500 and Top 1000. Today, SLI Systems’ hosted search offerings serve more than 400 e-commerce, corporate Internet and other content-rich sites, including Wickes, Boden, B&Q, Lovehoney, Which? and others. (more…)

Solocal Group

Solocal Group

IRDX: VSOL

As the market leader in cost effective multichannel marketing, Solocal Group UK supports businesses with the online to in-store customer journey by connecting customers with brands. (more…)

sitecore 200w

Sitecore is the global leader in customer experience management software. The company delivers highly relevant content and personalised digital experiences that delight audiences, build loyalty and drive revenue. With Sitecore’s experience platform, marketers can own the experience® of every customer that engages with their brand, across every channel. More than 3,500 of the world’s leading brands –including ASOS, Dyson, EasyJet, The FA, Manchester City FC and Virgin Active – trust Sitecore to help them deliver the meaningful interactions that win customers for life. www.sitecore.net