Do you know how customers rate their interaction with your brand? Do you communicate and support your customers from a unified perspective – with one voice? Customer experience has expanded from a single metric to a framework that delivers deeper insights into what matters most in the loyalty equation. As online retailers connect more of their products to the internet, more consumers will expect “always on” support.
Join LogMeIn’s VP of Marketing Matthew Duffy and Forrester Senior Analyst Amy DeMartine to discuss:
- How customer experience and support can directly translate into increased revenue for your company
- The steps you can take to create a unified customer journey plan
- The impact of the Internet of Things (IoT) on customer support in the online retail industry
Amy is a member of Forrester’s Service Delivery team, which serves Infrastructure & Operations and Service Support and Delivery professionals. Amy’s current research is the strategy, design, organization, and implementation of modern service delivery created through methods such as DevOps and resulting in continuous delivery.
Amy has more than 20 years of experience in product management, product and technical marketing, development and operations roles driving IT management software products from conception through the product life cycle until obsolescence, all with the purpose of enabling IT professionals to solve their most pressing issues.
Matthew Duffy, VP of Marketing, LogMeIn