Want to get happy? Head to the Nordics whose regions, including Norway, Denmark, Iceland, Finland and Sweden, top the global charts in the World Happiness Report. Norway is at the very top, based on combined economic, health and polling data extracted from 3,000 respondents in more than 150 countries. The (more…)
Vodafone has opened up its Internet of Things network to consumers, in a move that will allow them to connect items from their cars to their briefcases and their pets to the internet. The mobile operator says its V by Vodafone network is the largest of its kind in the (more…)
Lovehoney has marked its 15th birthday by reporting a 76% rise in pre-tax profits following a year of strong sales at home and abroad. The sex toy pureplay, a Top250 retailer in IRUK Top500 research, reported profits of £9m in the year to March 31 2017, up from £5.1m a (more…)
This year, for the first time, the majority of holiday shopping will be conducted online, according to Deloitte, with a good mobile experience helping to drive more sales than ever.
Amazon has added augmented reality features to its iOS app across Europe, allowing shoppers to view certain goods in place in their homes.
We stand at the beginning of the AI revolution – and first up against the wall is customer service. With Bank of Scotland rolling it out, Alex Klose, VP Marketing, IMImobile, explains how you can start to implement it.
Zalando is to open its third technology hub outside Germany. This time the fashion retailer and marketplace will open in Lisbon, where it plans to create 50 jobs in its first year. The new hub, set to open early next year, will focus on an enhanced digital experience of the (more…)
Pureplay Asos today set out how it plans to more than double its sales to £4bn a year, after a year in which revenue reached £1.9bn. Fast-fashion trader Asos , a Leading retailer in IRUK Top500 research, said that group revenues of £1.9bn for the year to August 31 were (more…)
The IREU Top500 The Customer Performance Dimension Report is now available to read online. The report analyses the customer experiences that leading European retail brands offer, measuring how responsive these Top500 retailers are via customer service and to those visiting their websites, calling or emailing their contact centres and buying (more…)
Zalando is expanding its European fulfilment network. The Berlin-based fashion retailer and marketplace says that it plans to open two large fulfilment centres in Poland and Italy, alongside smaller fulfilment centres and localised warehouses near key cities including Paris, Milan and Stockholm. The expansion is part of a strategy to (more…)
Apple , H&M , Zara , Boots , Ikea and Nike have been named Elite multichannel retailers in Europe in the 2017 IREU Top500, now available online. Apple, H&M and Zara retain their places from last year, and are now joined by Boots, Ikea and Nike. Whether retaining or gaining (more…)
Organisational silos are an often unacknowledged problem within retailers. Ian Jindal considers the tensions of being both highly optimised and highly flexible Retailers are confronted with two conflicting imperatives when they discuss performance. The first is to achieve operational excellence – the repeatable, scalable, effective and profitable way of running (more…)
At the launch of the IREU 500 2017 report, we asked Samantha Rigg, the lead mobile app researcher at Poq , a company specialising in retail app development and a knowledge partner to the Europe Top500 Index, what the findings mean to them.
It is only a few minutes into our conversation that Delphine Mousseau, vice president of markets at online fashion retailer Zalando tells the story of how the company earned an award for the worst advertising in fashion. Not only is she not embarrassed about this, but she hoots with laughter (more…)
AO World today said that sales via AO.com in the UK had grown by 6.2% this spring despite a “challenging environment”. Between April 1 and June 30, the multichannel retailer’s sales rose by 2.5% overall, reflecting a planned decline in its white label website and logistics sales as the retailer (more…)
Zalando said that it was continuing to invest for future growth, as it said half-year revenues looked likely to be up by more than 20%. The Berlin-based fashion retailer and marketplace said in a trading update that early figures suggested revenues would reach between €2.07bn and £2.08bn in the first (more…)
AO World today reported full-year results, with revenues of £701.2m in the year to March 31, 17% up on the previous year, and pre-tax losses of £7m, up from a loss of £6.7m last time. Most of its turnover came from the UK – at £629.7m this was 12.7% up (more…)
Quiz is to sell its fast fashion womenswear via Zalando in a move that makes the German platform its biggest international online partner to date. The omnichannel brand says the move will help it to expand its international presence and its online offering. Quiz will sell a core selection of (more…)
In an era when many companies and individuals sell goods via the web, the question of what constitutes a retailer is surprisingly complex. It’s not enough in itself to have a website or operate a store. In arriving at our definition of a retailer, we have considered the intent, capabilities, and (more…)
More customers shopped more often at Zalando in the first quarter of its financial year, helping it to revenues of €980.2m in the first quarter of its financial year – 23.1% up on the same period last year. Earnings before interest and tax reached €20.3m, flat with the previous year. (more…)