Sainsbury’s on track to multichannel customer experience, with full-year online sales up by 9%

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Sainsbury’s chief executive Mike Coupe says it is well on track to delivering shoppers the multichannel experience that they want – and that its acquisition of Argos’ parent company Home Retail Group will further that strategy. He said this week that the supermarket, a Leading retailer in the IRUK Top500 research, (more…)

Argos owner hails ‘landmark’ year of transformation, though sales and profits dip

Argos Launch NEW Same Day Delivery Service.

Home Retail Group chief executive John Walden today hailed a “landmark” year which had seen the Argos owner transform in more ways than one, moving towards an “exciting future”. During the year the retailer transformed both its strategy, through its ongoing five-year digital transformation plan, launched in 2012, and itself, (more…)

Next sets out how it is following customers as they move towards mobile and away from home delivery

Next Shoreham-2-Large

Next today set out its strategy to improve and differentiate its directory business in areas from mobile apps to collection from third party stores as it operates in an increasingly competitive market. Next is a Leading company in IRUK Top500 research, and leads the Operations and Logistics Performance Dimension within (more…)