In our latest version of IRUK Top500 Dimension Reports, we offer an overview of our most recent research in this Mobile and Cross-Channel Dimension. In our lead interview, we look at Screwfix and hear from Sue Harries the Director of ecommerce, who explains that optimising the user experience on smartphones is essential to their companies digital growth. We investigate integrating mobiles into multichannel strategies to improve companies all round offerings. (more…)
In this issue, we look into revelations by global retail CEOs that most retailers are continuing to struggle with omnichannel profitability, into Maplin’s new store concept and why it’s developing the digital business from the store out, and into whether Brexit can be planned for: what will the triggering of Article 50 mean for retailers, and are they ready for the tumult to come? (more…)
The next in our series of IREU Top500 Dimension Reports looks in depth at Operations and Logistics. An area that in recent years has moved firmly to the forefront of customers consciousness. In this report, we’ve looked at how traders are setting out strategies for delivery, returns and multichannel services as they sell across borders with the European Economic Area, plus Switerzland. We have identified practical examples and approaches that other retailers may want to emulate in their own strategies. (more…)
Marketplaces have come to play a central role in e-commerce, for many smaller retailers being their main access to the market. Even for larger retailers, marketplaces are starting to be seen as a vital channel to run alongside their own websites and other sales channels.
This whitepaper looks at what more than 100 etail businesses are doing with alternative marketplaces, what the main challenges are and how to overcome them. (more…)
In the first IREU Top500 Strategy and Innovation Performance Report we look at how retailers and global brands are currently approaching trade in Europe. More generally, we look at how retailers are pursuing strategies that InternetRetailing researchers consider to be key. (more…)
Customer-centricity: an organising principle within the business that puts the customer’s experience and satisfaction before organisational structures, convenience or legacy, a flexible approach that changes both with the identified needs of consumers, as well as tests and initiatives to seek a more effective connection.
This whitepaper comprehensively delves into the issue and provides practical examples of how best to deal with the pressures it creates. (more…)
With consumer expectations at an all-time high when it comes to ecommerce, and with rival retailers waiting just one click away, it is increasingly vital that retailers get delivery right.
This whitepaper illuminates the issue. By surveying retailers to find out how they believe they are faring and what they’re aspiring to do, and combining it with comprehensive case studies from leading retailers and a clear plan of 10 key actions for the coming year, we provide key insight into how to benchmark and improve your own delivery strategy (more…)
We’re delighted to bring you the EU Merchandising Dimension Report 2017. Compiling this report, InternetRetailing researchers have measured traders’ ability to communicate their products through the use of imagery, information, customer feedback and social media sharing. They’ve accessed how easy traders made it to find products through search, navigation, and fast checkout, offering detailed insights into how leading retailers set out their online store. (more…)
At a time when customers are taking the lead in the way they communicate and interact with retail brands, it makes sense that the way retailers respond is changing. In this Dimension Report, we analyse the hard data produced by the InternetRetailing research team and combine this with the work from our Knowledge Partners to accurately show where brand engagement is now.
In our March issue, we focus on the customer and the importance of delivering exceptional service. We take a look at the latest key announcements affecting internet retailing. Hear from Ocado’s general managers Matt Soane and James Donkin who share insight into how Ocado has developed as a grocery retailer of two halves. Looking at m-commerce, Zalando’s VP Customer Experience Nuzhat Naweed, examines where mobile will take the fashion industry. (more…)
In our January issue, we take a look back to 2016. Analysing the innovations and emerging themes and look ahead to the new horizons on the rolling roadmap of retailing. We partner up with our sister brand eDelivery to assess how commerce and omnichannel retailing are altering the supply chain. Hear from David Williams, Senior Director, EMEA at Decker Brands, on how Deckers is restructuring people, processes and technology to digitally support its wholesale business. (more…)
We’re delighted to bring you the InternetRetailing UK Top500 report. For the third year, our research team has looked in depth at the UK’s leading e-commerce and multichannel retailers, comparing and contrasting the capabilities of these top-flight traders to see where and how the best retailers excel. (more…)
In this second IREU Top500 Performance Dimension Report, we focus squarely on mobile and cross-channel retail. One device, in particular, has transformed this area: the smartphone. We explore how retailers are using mobile in their business models as they trade at scale in this continent, and we investigate how the use of mobile varies between markets. (more…)
In this Dimension Report, we’ve assessed retailers by their delivery promise since this is the metric most likely to guide the shopper’s choice. We measure delivery and collection options, the ease and convenience of returns, and refunds too. Containing a selection of case studies, approaches, and brand new research, this report offers up useful insight into the delivery performance of the Top500 crosschannel retailers, and allows you to benchmark your own strategy against that of your peers and competitors. (more…)
In our November issue, we’re in festive spirits as Christmas is around the corner, so what does this mean for retail? During 2016, mobile has reached a tipping point as transactions on mobile devices have passed desktop. We take a four-way look at mobile, analysing what are the new areas of mobile to consider and master. Whilst looking at key retailers, reviewing announcements, affecting internet retailing both in-store and on mobile. Hear from our IR Conference Keynote speakers including, Urban Outfitters, Halfords and Air B&B to discover how new horizons in international mobile and marketplaces are providing new opportunities for retail growth. (more…)
A disruptive digital revolution is underway and it is changing the way we live, work, shop, and consume goods and services. To survive in today’s fiercely competitive, alwayson economy, all businesses must transform into digital businesses. For retailers that are at the forefront of this digital evolution, that transformation is not without its challenges. (more…)