Are you delivering what your customers want?

With consumer expectations at an all-time high when it comes to ecommerce, and with rival retailers waiting just one click away, it is increasingly vital that retailers get delivery right.

This whitepaper illuminates the issue. By surveying retailers to find out how they believe they are faring and what they’re aspiring to do, and combining it with comprehensive case studies from leading retailers and a clear plan of 10 key actions for the coming year, we provide key insight into how to benchmark and improve your own delivery strategy (more…)

More Info

IREU Top500 Merchandising Report: 2017

We’re delighted to bring you the EU Merchandising Dimension Report 2017. Compiling this report, InternetRetailing researchers have measured traders’ ability to communicate their products through the use of imagery, information, customer feedback and social media sharing. They’ve accessed how easy traders made it to find products through search, navigation, and fast checkout, offering detailed insights into how leading retailers set out their online store. (more…)

More Info View Digital Version

IRUK Top500 Brand Engagement Report: 2017

At a time when customers are taking the lead in the way they communicate and interact with retail brands, it makes sense that the way retailers respond is changing. In this Dimension Report, we analyse the hard data produced by the InternetRetailing research team and combine this with the work from our Knowledge Partners to accurately show where brand engagement is now.

(more…)

More Info View Digital Version

InternetRetailing Magazine March 2017 – Issue 63 (IRM63)

In our March issue, we focus on the customer and the importance of delivering exceptional service. We take a look at the latest key announcements affecting internet retailing. Hear from Ocado’s general managers Matt Soane and James Donkin who share insight into how Ocado has developed as a grocery retailer of two halves. Looking at m-commerce, Zalando’s VP Customer Experience Nuzhat Naweed, examines where mobile will take the fashion industry. (more…)

More Info View Digital Version

InternetRetailing Magazine – January 2017 – Issue 62 (IRM62)

In our January issue, we take a look back to 2016. Analysing the innovations and emerging themes and look ahead to the new horizons on the rolling roadmap of retailing. We partner up with our sister brand eDelivery to assess how commerce and omnichannel retailing are altering the supply chain. Hear from David Williams, Senior Director, EMEA at Decker Brands, on how Deckers is restructuring people, processes and technology to digitally support its wholesale business. (more…)

More Info View Digital Version

InternetRetailing UK Top500 2017

We’re delighted to bring you the InternetRetailing UK Top500 report. For the third year, our research team has looked in depth at the UK’s leading e-commerce and multichannel retailers, comparing and contrasting the capabilities of these top-flight traders to see where and how the best retailers excel. (more…)

More Info View Digital Version

IREU Top500 Mobile and Cross-channel Report 2016

In this second IREU Top500 Performance Dimension Report, we focus squarely on mobile and cross-channel retail. One device, in particular, has transformed this area: the smartphone. We explore how retailers are using mobile in their business models as they trade at scale in this continent, and we investigate how the use of mobile varies between markets. (more…)

More Info View Digital Version

IRUK Top500 The Operations and Logistics Report 2016

In this Dimension Report, we’ve assessed retailers by their delivery promise since this is the metric most likely to guide the shopper’s choice. We measure delivery and collection options, the ease and convenience of returns, and refunds too. Containing a selection of case studies, approaches, and brand new research, this report offers up useful insight into the delivery performance of the Top500 crosschannel retailers, and allows you to benchmark your own strategy against that of your peers and competitors. (more…)

More Info View Digital Version

InternetRetailing Magazine – November 2016 – Issue 61 (IRM61)

In our November issue, we’re in festive spirits as Christmas is around the corner, so what does this mean for retail? During 2016, mobile has reached a tipping point as transactions on mobile devices have passed desktop. We take a four-way look at mobile, analysing what are the new areas of mobile to consider and master. Whilst looking at key retailers, reviewing announcements, affecting internet retailing both in-store and on mobile. Hear from our IR Conference Keynote speakers including, Urban Outfitters, Halfords and Air B&B to discover how new horizons in international mobile and marketplaces are providing new opportunities for retail growth. (more…)

More Info View Digital Version

Redefining Planning for Peak

A disruptive digital revolution is underway and it is changing the way we live, work, shop, and consume goods and services. To survive in today’s fiercely competitive, alwayson economy, all businesses must transform into digital businesses. For retailers that are at the forefront of this digital evolution, that transformation is not without its challenges. (more…)

More Info

IRUK Top500 The Customer Report 2016

In this latest IRUK Top500 Performance Dimension Report, our focus is firmly on the person at the heart of the modern multichannel business – The Customer. We focus on how the top retailers are leading the way. Look into case studies and examine the traits that put retailers ahead in this Dimension, while we ask The Perfume Shop managing director Gill Smith about the retailer’s approach to customer service in our lead interview. We’ve also gathered some best practice examples, not only of customer service but also of customer-centric strategy. (more…)

More Info View Digital Version

InternetRetailing Brand Index 2017

In our ‘2017 Brand Index’ we look into brands – companies used to supplying wholesale to retailers that now sell directly to customers. We’ve measured a performance of the most successful brands across six Performance Dimensions in order to establish what works in areas from Strategy & Innovation to Operations & Logistics.
(more…)

More Info View Digital Version