In this issue of InternetRetailing we examine Christmas 2017 and look at how retailers performed. The Yoox Net – A – Porter Group, reported “outstanding results” as 96% of its sales took place on Cyber Monday on mobile. Whilst for others, for example, Marks and Spencer, the trading quarter was more challenging. We look ahead to the trends for the year, including thoughts from industry heavy weights, Lord Stuart Rose, Sir Terry Leahy, and Tim Mason on the changeover of retailing 2017-2018. Our lead interview is with Ross Clemmow, Managing Director, Debenhams on differentiating through social shopping. (more…)
Social media has given rise to many new phenomena, but one of the most interesting is user-generated content (UGC). Camera-enabled, always-connected smartphones offer consumers the opportunity to share the minutiae of their lives. And while many selfie their way through their days as a way to share with friends and family, others use their cameras to share images and videos with the world. (more…)
In our ‘2018 Brand Index,’ we look into brands – companies that predominantly sell own-label products – that sell directly to consumers. We’ve measured the performance of the biggest brands across six Performance Dimensions to establish a picture of best practice and rank the Top100 (more…)
We’re delighted to bring you the fourth edition of InternetRetailing’s UK Top500 report. Our research team has carried out an in-depth analysis into the UK’s leading ecommerce and multichannel retailers, comparing and contrasting the capabilities of these top-flight traders to see where and how the best retailers excel. (more…)
In the IREU Top500 Mobile & Cross-channel Report we explore how retailers across Europe are reaching out to consumers across multiple channels to keep up with consumer demand. We look at retailers that are not only taking a mobile-first approach but are interacting with all kinds of digital technology. (more…)
As shoppers continue to demand more convenient, relevant and personalised shopping experiences, retailers are responding by adopting ecommerce platforms that cater for consumer demands. Since a seamless experience rests on fully understanding the customer through joined-up data, modern commerce platforms should support and connect that data collection. This guide is (more…)
Payments is an area of complexity for some retailers but something that cannot be ignored. The biggest challenge is balancing a frictionless user experience with security.
How do you overcome such barriers to user experience? How do you balance fraud and ease of use, cost to serve and user experience whilst still embracing flexibility and innovation? (more…)
30% of retailers don’t understand earned content and it’s importance as a component of multichannel retail.
The proliferation of channels through which retailers and brands can connect to their customers has fundamentally changed both how retailers retail and how shoppers shop. Consumer behaviour has changed with a shift away from wanted to be sold to towards being engaged with. As a result, retailers find that they need to be more in tune with these shoppers and offer a much more content-led approach to engaging with them. (more…)
In this issue of InternetRetailing retailers are preparing for Christmas and rolling out their Christmas adverts and it appears delivery is a big theme for 2017. eDelivery Editor Liz Morrell takes a look at the latest news from the logistics industry and we have a featured interview with Peter Ward, Chairman of the UK Warehousing Association about the challenges that the logistics industry is facing. Emma Herrod caught up with Sean McKee, Director of ecommerce at Schuh on the way metrics, efficiency and people combine to deliver a brand consistency. (more…)
In compiling the RetailX Australia (AU250) top retailers, we have set out to create a definitive list of the most significant ecommerce and multichannel retailers operating in the continent. In doing this, we’ve taken an algorithmic approach to blending and ranking the four components of a retailer’s Footprint: its amount of web traffic, retail revenue, ecommerce revenue, and the company’s total number of physical locations. Over the coming months, the Index will develop beyond this initial Footprint to include six Performance Dimensions. (more…)
In our latest IRUK Operations & Logistics Report, we look at what the UK’s Top500 retailers are doing to meet the demands of their shoppers and what customers now expect of the traders they buy from. We learn from case studies from leading retailers such as John Lewis, Asos, Tesco, Halfords and a lead interview with Asda on how they have developed click-and-collect and returns services to meet consumer demand. (more…)
In our latest IRUK Customer Report, we investigate the impact rapid development of customer expectations is having on markets and retailers. We hear from leading retailers Dixons Carphone and Evans Cycles as to how they are attempting to innovate to improve the retail experience of an increasingly demanding customer. In addition to the the usual current performance analysis of big retailers, our editors and researchers look at new ways to approach a new emerging demographic of customers, and how retailers may respond to it in the future. (more…)