Optimising the store estate for omnichannel retailing

Omnichannel capabilities are a necessary factor for retailers selling online as well as operating on high streets. Store networks have been going through uncertain times with closures, reformatting and regeneration, kiosks and tablet devices being rolled out by digital teams to store colleagues, and click and collect services bringing in additional footfall and responsibilities. (more…)

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InternetRetailing Magazine – March 2018

In the latest issue our lead interview is with Savannah Sachs, Managing Director at Birchbox UK who discusses how the company is taking its online innovation offline. We also bring you the latest Insight into the most recent Top500 Report; IRUK Brand Engagement and IR editor, Emma Herrod, investigates how data, digital technologies and machine learning are altering merchandising techniques. (more…)

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IRUK Top500 Brand Engagement Report: 2018

At a time when customers are taking the lead in the way they communicate and interact with retail brands, it makes sense that the way retailers respond is changing. In this Dimension Report, we analyse the hard data produced by the InternetRetailing research team and combine this with the work from our Knowledge Partners to accurately show where brand engagement is now. (more…)

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How to act on data (rather than drown in it)

The idea of handling and using data can be daunting for any retailer. Data offers huge opportunity but it requires investment, focus and a clear understanding of what is to be gained to turn it into insight, and once it is turned into actionable insight, it can be used to increase efficiency, predict behaviours and improve bottom lines as a result. (more…)

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InternetRetailing Magazine – January 2018

In this issue of InternetRetailing we examine Christmas 2017 and look at how retailers performed. The Yoox Net – A – Porter Group, reported “outstanding results” as 96% of its sales took place on Cyber Monday on mobile. Whilst for others, for example, Marks and Spencer, the trading quarter was more challenging. We look ahead to the trends for the year, including thoughts from industry heavy weights, Lord Stuart Rose, Sir Terry Leahy, and Tim Mason on the changeover of retailing 2017-2018. Our lead interview is with Ross Clemmow, Managing Director, Debenhams on differentiating through social shopping. (more…)

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Order Management: The Engine for Omni-channel Growth

An Order Management System (OMS) is the central nervous system; the nerves and fibres that connect together all the silos of a retail business. It distributes the growing data and intelligence that all retailers have about their customers throughout the body-retail and, as such, is the engine for omni-channel growth. (more…)

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UGC: The Art of Social Marketing

Social media has given rise to many new phenomena, but one of the most interesting is user-generated content (UGC). Camera-enabled, always-connected smartphones offer consumers the opportunity to share the minutiae of their lives. And while many selfie their way through their days as a way to share with friends and family, others use their cameras to share images and videos with the world.  (more…)

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InternetRetailing Brand Index 2018

In our ‘2018 Brand Index,’ we look into brands – companies that predominantly sell own-label products – that sell directly to consumers. We’ve measured the performance of the biggest brands across six Performance Dimensions to establish a picture of best practice and rank the Top100 (more…)

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InternetRetailing UK Top500 2018

We’re delighted to bring you the fourth edition of InternetRetailing’s UK Top500 report. Our research team has carried out an in-depth analysis into the UK’s leading ecommerce and multichannel retailers, comparing and contrasting the capabilities of these top-flight traders to see where and how the best retailers excel. (more…)

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Top Suppliers Guide 2017-18: Ecommerce Platforms

As shoppers continue to demand more convenient, relevant and personalised shopping experiences, retailers are responding by adopting ecommerce platforms that cater for consumer demands. Since a seamless experience rests on fully understanding the customer through joined-up data, modern commerce platforms should support and connect that data collection. This guide is (more…)

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A Payments Playbook for Multichannel Executives

Payments is an area of complexity for some retailers but something that cannot be ignored. The biggest challenge is balancing a frictionless user experience with security.

How do you overcome such barriers to user experience? How do you balance fraud and ease of use, cost to serve and user experience whilst still embracing flexibility and innovation? (more…)

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Social marketing: The rise of earned content

30% of retailers don’t understand earned content and it’s importance as a component of multichannel retail.

The proliferation of channels through which retailers and brands can connect to their customers has fundamentally changed both how retailers retail and how shoppers shop. Consumer behaviour has changed with a shift away from wanted to be sold to towards being engaged with. As a result, retailers find that they need to be more in tune with these shoppers and offer a much more content-led approach to engaging with them. (more…)

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