4 characteristics of retail technology leaders

Innovation is key to improving the customer experience, however does involve complexity and risk. Investing in retail technology is critical in surviving market competition so retailers are always looking for ways to stand out.

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Leading and inspiring technology change

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In this whitepaper, produced in partnership with Klarna, we explore retail technology innovation and the leaders in the market and find out what it is that they do to lead and inspire change in their organisations.

Key questions we explore in this whitepaper include:

  • What qualities do leaders in this market possess?
  • What do they do to ensure change within their business happens and is successful?
  • Are they risk takers or simply grabbing market opportunity when they see it?
  • What could others learn from them?