InternetRetailing Magazine – July 2014, Volume 8, Issue 5

July 2014 Front Cover M&S

In this issue Kyle McGinn, Head of Digital Labs at Marks & Spencer, speaks to Emma Herrod about innovation in retail, what’s driving it and how to connect it with customers. Steve Baggi, Co-Founder & Director, Green Park Interim & Executive Search, puts the question of digital literacy at Board level under the spotlight and shares findings from the ‘Refreshing the Board for the Digital Era’ study.

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Staff are the crux of success and their ability to represent your brand depends on giving them the right tools. Two articles look at how the positive experiences customers have online can continue in store and how services are creating value for retailer and customer alike. With its always on capability to answer any question, the mobile phone is changing retailing but timing and location are just as important. Paul Skeldon investigates their importance on the customer experience, while Ted Verani, of Trilibis, explains why websites need to pay attention to image weight and its effect on page-load times.