IRUK Top500 The Customer Report: 2017

In our latest IRUK Customer Report, we investigate the impact rapid development of customer expectations is having on markets and retailers. We hear from leading retailers Dixons Carphone and Evans Cycles as to how they are attempting to innovate to improve the retail experience of an increasingly demanding customer. In addition to the the usual current performance analysis of big retailers, our editors and researchers look at new ways to approach a new emerging demographic of customers, and how retailers may respond to it in the future.

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