In this issue of InternetRetailing retailers are preparing for Christmas and rolling out their Christmas adverts and it appears delivery is a big theme for 2017. eDelivery Editor Liz Morrell takes a look at the latest news from the logistics industry and we have a featured interview with Peter Ward, Chairman of the UK Warehousing Association about the challenges that the logistics industry is facing. Emma Herrod caught up with Sean McKee, Director of ecommerce at Schuh on the way metrics, efficiency and people combine to deliver a brand consistency. (more…)
In compiling the RetailX Australia (AU250) top retailers, we have set out to create a definitive list of the most significant ecommerce and multichannel retailers operating in the continent. In doing this, we’ve taken an algorithmic approach to blending and ranking the four components of a retailer’s Footprint: its amount of web traffic, retail revenue, ecommerce revenue, and the company’s total number of physical locations. Over the coming months, the Index will develop beyond this initial Footprint to include six Performance Dimensions. (more…)
In our latest IRUK Operations & Logistics Report, we look at what the UK’s Top500 retailers are doing to meet the demands of their shoppers and what customers now expect of the traders they buy from. We learn from case studies from leading retailers such as John Lewis, Asos, Tesco, Halfords and a lead interview with Asda on how they have developed click-and-collect and returns services to meet consumer demand. (more…)
In our latest IRUK Customer Report, we investigate the impact rapid development of customer expectations is having on markets and retailers. We hear from leading retailers Dixons Carphone and Evans Cycles as to how they are attempting to innovate to improve the retail experience of an increasingly demanding customer. In addition to the the usual current performance analysis of big retailers, our editors and researchers look at new ways to approach a new emerging demographic of customers, and how retailers may respond to it in the future. (more…)
In our latest IREU Brand Engagement Report, we analyse the challenge for retailers as the demand for a more personalised, relevant service increases as customers shop across borders and channels. Included are case studies from Schuh, Amazon, Clarks, The Body Shop and more on achieving multichannel consistency and building customer loyalty. (more…)
Customers today demand a personal and immersive customer experience and meeting this demand is becoming an increasing challenge to retailers. This shift has been ushered in by widespread use of the smartphone and, in doing so, has presented retailers with not only more demanding customers, but also a vast array of data about them.
The vast amount of data produced by such a large number of customers can help retailers personalise their marketing efforts, however, the data is so vast that it can’t really be made sense of by any human force. This is where Artificial Intelligence comes in. (more…)
For more than 20 years retailers have been working on perfecting personalisation using technology. Ever since the beginnings of ecommerce, there has been a drive to leverage the growing amounts of data digital interactions can generate for retailers and convert them into better ways of understanding the customer.
As a result, retail marketing departments have been collecting, cultivating and managing this customer data and creating from it the kind of ‘personalised at scale’ interactions that most consumers now expect as standard from the retailers they deal with, using customer data platforms (CDPs). (more…)
Mobile retail has never been more important to a retailer’s business and it’s grown obvious that simply replicating a desktop site isn’t good enough. The mobile experience must go above and beyond to provide as smooth a customer journey as possible if the retailer is to avoid losing customer interest and spend.
But while the ideology is all well and good what are retailers actually doing in the mobile environment and is it enough to take advantage of the channel and all it offers? (more…)
Technology and consumer behaviours are evolving simultaneously and the result is that we have customers who are harder to win, easier to lose and more demanding on user experience. With so many new trends to consider, it can be hard for brands and retailers to remain focused on the wider picture.
This whitepaper takes a look at the emerging ideas that are having an effect on the ways that shoppers buy and retailers sell. (more…)
In this issue of InternetRetailing we examine omnichannel, the journey retailers are taking, the different approaches and how digital is impacting on various areas within a business. We review how becoming an omnichannel operation can affect each of the following: financials, inventory impact, and also mobile. Emma Herrod caught up with Alex Alexander, CIO of Yoox Net-a-Porter Group who discusses their business/platform growth and the new London Tech Hub.
In our latest IRUK Strategy and Innovation Report, we’ve seen how standing out means performing at the very highest level. This year, our research focused largely on customer experience, mapped through analysis of metrics in areas from web downloads speeds to the time taken to answer a telephone, email or a social media message. There are plenty of areas where there are opportunities for traders to differentiate themselves from other retailers. We highlight various approaches which retailers could adopt to ensure they stand out even in the most crowded markets. (more…)
Brands are increasingly looking to develop direct-to-consumer relationships with consumers. Retailers need to be considering how such a scenario, in which brands can collect data direct from consumers and even take orders from them automatically, will change the overall retail landscape.
In this whitepaper, compiled by InternetRetailing in partnership with PA Consulting Group, we explore how retailers might go about this in a way that puts customers at the centre of all they do. In doing so, we consider issues around data, company culture and technology. (more…)
As a smaller or high growth retailer, understanding and managing your performance is key but is no easy task. These types of business see constant change especially when on a fast growth journey. But true success ion retail relies on more than just passion and gut, monitoring performance through the analysis of KPIs is vital.
But what are the main KPIs you should be measuring? And how do they show you profitability, or let you know when you’re in danger? This whitepaper – produced in association with Brightpearl and our two sister brands, eDelivery and Tamebay – aims to identify the main KPIs to keep an eye on and explores the ways in which retailers are currently keeping an eye on them. (more…)
In the latest IREU Top500 Performance Dimension Report. Our focus is firmly on the person at the heart of the modern multichannel business – The Customer. We aim to analyse and understand the customer experiences of leading European retail brands through our on-going research. (more…)
In an age where retailers want to know everything about their customers – from what they do and what they like to how they shop – it seems ludicrous that they sometimes still don’t know the very basics of what their customer actually looks like, both in terms of their size and shape.
Featuring case studies on the strategies of Henri Lloyd, House of Fraser, Alexandra, Celtic & Co and a plus size retailer. (more…)
In this issue, we look at House of Fraser and hear from Chief Customer Officer, David Walmsley. Reviewing how the business is undergoing a major transformation to redefine their customer and create a new company vision. Our mobile editor Paul Skeldon and retail editor Emma Herrod investigate the mobile Christmas shopping experience examining how personalisation can help during the busy peak trading period. Working with our sister publication eDelivery we review how ecommerce and omnichannel retailing are altering the supply chain. Featuring an interview with Paul Dunne Supply Chain Director at Boots. (more…)
Merchandising is an area of retail practice that has evolved rapidly since the advent of the digital age, and which continues to evolve as we move towards a mobile-first era. In the IRUK Merchandising 2017 report, we analyse the work of retailers who are at the top of their game; we critique the context in which they are operating and we share their best practices. Included are case studies, a review of the figures, a ranking of the best when it comes to merchandising, approaches to employ and more. (more…)
The leading ecommerce and multichannel retailers operating in Europe in 2017 ranked and analysed on their performance. In this year’s IREU Top500 report, find out who’s ranked “Elite,” which countries are most important to European retailers and the strategies of the best retailers in the areas of Strategy and Innovation, The Customer, Operations and Logistics, Merchandising, Brand Engagement and Mobile and Cross-channel. (more…)
In our latest version of IRUK Top500 Dimension Reports, we offer an overview of our most recent research in this Mobile and Cross-Channel Dimension. In our lead interview, we look at Screwfix and hear from Sue Harries the Director of ecommerce, who explains that optimising the user experience on smartphones is essential to their companies digital growth. We investigate integrating mobiles into multichannel strategies to improve companies all round offerings. (more…)