We’re pleased to present our first Europe Top500 annual dimension report focusing on Brand Engagement. The Single Market’s Top500 retailers are assessed and ranked for how visible their brand is in search and how broadly and effectively they engage with customers across email, phone, live chat and social media. We name the Brand Engagement Top100, 2016 and interview leading retailers on their strategy. (more…)
We’re pleased to present our second annual dimension report focusing on Strategy and Innovation. The UK’s Top500 retailers are ranked for their capacity to offer innovative services and how poised they are to expand internationally. We name the Strategy and Innovation Top100, 2016 and interview Holland & Barrett on their strategy. (more…)
In our September issue, we’re excited to introduce Mothercare’s new website in their next steps to becoming the leading global retailer for parents and young children. Emma Herrod spoke to the company’s Global Brand and Marketing Director, Gary Kibble, about how the launch fits in with its omnichannel and turnaround plans. We also showcase Superdrug in our retail review case study, analysing their entire eco-system of the website, mobile, the use of digital in-store and their overall strategy. If you haven’t already subscribed, sign up here for our weekly newsletters and once published, you will also receive each digital issue straight to your inbox. (more…)
The latest InternetRetailing Magazine is available for you to read and download to your desktop, mobile or iPad. Our most recent issue has a particular focus on ‘peak trading’ across the entire eco-system of in-store, online and mobile. We caught up with Robin Phillips, Director of Omnichannel at Boots to find out about the company’s omnichannel transformation and the latest developments for customers and staff. Insight from around the world – post-Brexit, highlighting the challenges and opportunities UK-based internet retailers now face. Report from recruitment consultancy Green Park and the World Retail Congress suggesting four out of ten CEO’s wouldn’t be qualified for the job if they were to reapply.
Leading on from the UK Top500 Report we’re pleased to present our third annual Dimension Report. Merchandising is a subject that goes straight to the heart of retail. For successful merchandising, it’s all about the art and science of selling from a distance. The art is to present products to their best advantage and the science is to look at consumers behaviour and understand your customers. In this report, we analyse the work of retailers who are at the top of their game; we critique the context in which they are operating and we share their best practices.
This is the inaugural ‘European Top500’ – the InternetRetailing Europe Top500 Report. The culmination of two years’ research, this detailed study builds on InternetRetailing research that was first carried out in the UK market the IRUK 2015 Top500.
Our research now covers 32 countries – the members of the European Economic Area (EEA) plus Switzerland.
We’ve examined the leading eCommerce and cross-channel retailers and how they trade, considering their performance through six ‘lenses’ – our Performance Dimensions. Through this research we have been able to move from ‘who are the biggest’ to ‘who are the best’. This report sets out the overall ranking, our methodology and summarises the six Performance Dimensions.
Throughout the year we will release in-depth information on the Performance Dimensions, and together this will create the most comprehensive and extensive assessment of European multichannel performance available. (more…)
There is no doubt UK retailers have looked to replicate their domestic strength and that international expansion has allowed a new path for growth. It has enabled the opening up of new markets and new opportunities when demand in domestic markets may be nearing saturation. But it takes more than simply a ‘want’ for an international product from customers. (more…)
How important are loyalty schemes to you? Loyalty schemes have gone through a rather strange evolution in recent years. Their initial introduction – particularly with the likes of Tesco Clubcard and Boots Advantage Card – saw huge excitement and a rush to emulate such schemes by their peers.
However, in a market where customers are chasing loyalty how do you stand out? And in a market where customers are no longer quite so driven as they were by discounts then how do you persuade a customer to be loyal to your brand? (more…)
In this issue of InternetRetailing there is a particular focus on marketplaces, insight into China’s ecommerce market and the latest retail models and developments from across the globe. You will hear from many industry experts including; Lac Tran, EVP Global E-commerce, Web2asia, David Schneider, Co-founder, Zalando and David Shukir from Bluefin. (more…)
Business growth. Two simple words that every business aims for, but how do you define it? What does growth actually comprise and how can you, as a retailer, meet your growth goals quicker and more easily in a market that is more competitive than ever? Introducing the Multichannel Growth Model InternetRetailing (more…)
Our March issue investigates how retailers are bending every aspect of the organisation, processes and technology to connect with the customer – not just for a transaction, but repeatedly and at scale over a ‘lifetime’. Hear from industry experts including our InternetRetailing editors, James Matthew, Ocado’s managing director and Micheal Ross, Co Founder and Chief Scientist at DynamicAction. (more…)
Our January issue explores an industry on the cusp of maturity; one in which mobile is no longer referred to as a separate channel and the customer is placed at the heart of the organisation. Jack Smith [irdx ijsm], Group Digital Director, and Sally Heath , Ecommerce Director, of New (more…)
The definitive Index cataloguing the triumphs, challenges and progress of the 500 most significant retailers in the UK. With a focus on “RetailCraft”, the way a retailer trades, manages, grows and connects with customers, the IRUK 500 assesses retailers across six dimensions of performance. (more…)
We’re focused on the intangible, as strategy and innovation take centre stage in this latest IRUK Top500 Performance Dimension Report. How do we best measure the value of a good idea, especially when that idea may deliver returns far greater than expected, while also helping to change the way people (more…)
Strong merchandising lies at the heart of great retail. For it’s by communicating the products – what they are, what they do, and what they look like – that retailers most successfully sell. That is the job of the ecommerce website, but it’s one that’s fast becoming more sophisticated as (more…)
Last year, the number of mobile phones on the planet exceeded the number of people and the figure is increasing five times faster than the human population. In the UK, the average home now has 7.4 internet-enabled devices with smartphones being the most common. More than half of homes also (more…)
When retailers build businesses around their customers’ wants and needs, traders find that new priorities begin to emerge. It becomes important to find out both what customers expect, and how customers behave when they shop. Thinking about consumers in this way means that traders start to meet expectations of speed (more…)
UK retailers are responding to customer demand for omnichannel services that enable them to shop wherever, whenever and however they want. But while some retailers have fully operational systems in place, and others are making good progress in their journey towards joined-up commerce, our study finds that a significant minority are yet to make a start on integrating some of systems that underpin retailing. (more…)