In this latest IRUK Top500 Performance Dimension Report, our focus is firmly on the person at the heart of the modern multichannel business – The Customer. We focus on how the top retailers are leading the way. Look into case studies and examine the traits that put retailers ahead in this Dimension, while we ask The Perfume Shop managing director Gill Smith about the retailer’s approach to customer service in our lead interview. We’ve also gathered some best practice examples, not only of customer service but also of customer-centric strategy. (more…)
In our ‘2017 Brand Index’ we look into brands – companies used to supplying wholesale to retailers that now sell directly to customers. We’ve measured a performance of the most successful brands across six Performance Dimensions in order to establish what works in areas from Strategy & Innovation to Operations & Logistics.
Ecommerce today is channel agnostic, and retailers with money to invest have a broad spectrum of digital technologies that all seem to be a priority.
So, which should be the top of that list, and why?
In this whitepaper, presented in partnership with Mobify, we make the case that an investment into mobile will give you the highest return – as this investment will filter into all other aspects of your business and generate increased revenue, retention and loyalty, as well as enable you to keep pace with your competition. (more…)
All change leads to opportunity. Disruption by its very nature will disrupt, but out of the chaos comes new ways of doing things, new opportunities and new business models. It may appear catastrophic, but businesses still need to do business, wages still need to be paid, and goods still need to be used.
Learn what brands and businesses across the UK see as the threat and opportunity in disruption in general and Brexit in particular. (more…)
We’re pleased to present our first Europe Top500 annual dimension report focusing on Brand Engagement. The Single Market’s Top500 retailers are assessed and ranked for how visible their brand is in search and how broadly and effectively they engage with customers across email, phone, live chat and social media. We name the Brand Engagement Top100, 2016 and interview leading retailers on their strategy. (more…)
We’re pleased to present our second annual dimension report focusing on Strategy and Innovation. The UK’s Top500 retailers are ranked for their capacity to offer innovative services and how poised they are to expand internationally. We name the Strategy and Innovation Top100, 2016 and interview Holland & Barrett on their strategy. (more…)
In our September issue, we’re excited to introduce Mothercare’s new website in their next steps to becoming the leading global retailer for parents and young children. Emma Herrod spoke to the company’s Global Brand and Marketing Director, Gary Kibble, about how the launch fits in with its omnichannel and turnaround plans. We also showcase Superdrug in our retail review case study, analysing their entire eco-system of the website, mobile, the use of digital in-store and their overall strategy. If you haven’t already subscribed, sign up here for our weekly newsletters and once published, you will also receive each digital issue straight to your inbox. (more…)
The latest InternetRetailing Magazine is available for you to read and download to your desktop, mobile or iPad. Our most recent issue has a particular focus on ‘peak trading’ across the entire eco-system of in-store, online and mobile. We caught up with Robin Phillips, Director of Omnichannel at Boots to find out about the company’s omnichannel transformation and the latest developments for customers and staff. Insight from around the world – post-Brexit, highlighting the challenges and opportunities UK-based internet retailers now face. Report from recruitment consultancy Green Park and the World Retail Congress suggesting four out of ten CEO’s wouldn’t be qualified for the job if they were to reapply.
Leading on from the UK Top500 Report we’re pleased to present our third annual Dimension Report. Merchandising is a subject that goes straight to the heart of retail. For successful merchandising, it’s all about the art and science of selling from a distance. The art is to present products to their best advantage and the science is to look at consumers behaviour and understand your customers. In this report, we analyse the work of retailers who are at the top of their game; we critique the context in which they are operating and we share their best practices.
This is the inaugural ‘European Top500’ – the InternetRetailing Europe Top500 Report. The culmination of two years’ research, this detailed study builds on InternetRetailing research that was first carried out in the UK market the IRUK 2015 Top500.
Our research now covers 32 countries – the members of the European Economic Area (EEA) plus Switzerland.
We’ve examined the leading eCommerce and cross-channel retailers and how they trade, considering their performance through six ‘lenses’ – our Performance Dimensions. Through this research we have been able to move from ‘who are the biggest’ to ‘who are the best’. This report sets out the overall ranking, our methodology and summarises the six Performance Dimensions.
Throughout the year we will release in-depth information on the Performance Dimensions, and together this will create the most comprehensive and extensive assessment of European multichannel performance available. (more…)
There is no doubt UK retailers have looked to replicate their domestic strength and that international expansion has allowed a new path for growth. It has enabled the opening up of new markets and new opportunities when demand in domestic markets may be nearing saturation. But it takes more than simply a ‘want’ for an international product from customers. (more…)