Cloud Commerce a White Paper from IBM and InternetRetailing

Migration to the cloud is a great enabler for smaller retailers to access the same technologies and capabilities of their tier one rivals. It’s a market that IBM, the sponsor of this whitepaper, thinks crucial to its future having adapted its enterprise commerce solutions for today’s cloud environment, making such functionality more accessible than ever. (more…)

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Procurement Guide 2015

Welcome to Internet Retailing’s fourth annual Procurement Guide, in which we consider the challenges facing cross-channel and ecommerce retailers, and the technology and services that can help them come up with solutions. This year’s guide comes at a time of change for procurement professionals working within a fast-moving retail environment. In recent (more…)

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IRUK 500 Operations and Logistics Report 2015

IT’S A TRICKY balance, but one that leading retailers are achieving. It’s between giving customers the fulfilment choices they want and demand, while ensuring that service is delivered at a profit. Customers are learning fast, from the traders at the forefront of retail logistics, just how accurate and effective delivery, (more…)

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Seasonal Commerce Research Report 2014

Seasonal Commerce Research Report 2014

In this Research Report with partners OneHydra, Accertify and Teradata we delve into the challenges for multichannel retailers that span buying and merchandising, operations and logistics and selling, online and offline. We consider the challenges of peak demand, extended demand, cyclical demand and all deviations at scale. (more…)

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Customer Experience Research Report 2014

Internet Retailing conducted a three-month research programme with partners SLI Systems, Sitecore and Solocal comprising survey, direct investigation and case studies – to identify the issues created by Customer Experience, asking the questions:

How can we better connect with our customers?
How can we create a single view of our customers? (more…)

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eCommerce Platforms – September 2014

In the latest special report, our focus is on ecommerce platforms. Today’s ecommerce platforms are fast becoming the hub of retail businesses, whether they’re being asked to power
the online store or extend further to connect call centres and stores, while at the same time underpinning the mobile experience. As customers shop across more channels, more is being asked of this central piece of technology. Solutions, at the same time, are becoming more sophisticated and powerful as the companies behind them acquire extra capabilities. (more…)

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