Seasonal Commerce Research Report 2014

Seasonal Commerce Research Report 2014

In this Research Report with partners OneHydra, Accertify and Teradata we delve into the challenges for multichannel retailers that span buying and merchandising, operations and logistics and selling, online and offline. We consider the challenges of peak demand, extended demand, cyclical demand and all deviations at scale. (more…)

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Customer Experience Research Report 2014

Internet Retailing conducted a three-month research programme with partners SLI Systems, Sitecore and Solocal comprising survey, direct investigation and case studies – to identify the issues created by Customer Experience, asking the questions:

How can we better connect with our customers?
How can we create a single view of our customers? (more…)

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eCommerce Platforms – September 2014

In the latest special report, our focus is on ecommerce platforms. Today’s ecommerce platforms are fast becoming the hub of retail businesses, whether they’re being asked to power
the online store or extend further to connect call centres and stores, while at the same time underpinning the mobile experience. As customers shop across more channels, more is being asked of this central piece of technology. Solutions, at the same time, are becoming more sophisticated and powerful as the companies behind them acquire extra capabilities. (more…)

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International Research Report – August 2014

Retailers realise the international opportunity but how, why and where are they internationalising in 2014? The results of our great retailer research survey reveal all. With case studies from retailers who launched their internalisation strategies and top tips from expert partners wnDirect, Peer1 Hosting, Redbox Digital and Neteven, this report offers all you need to understand selling overseas. (more…)

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July 2014 Front Cover M&S

InternetRetailing Magazine – July 2014, Volume 8, Issue 5

In this issue Kyle McGinn, Head of Digital Labs at Marks & Spencer, speaks to Emma Herrod about innovation in retail, what’s driving it and how to connect it with customers. Steve Baggi, Co-Founder & Director, Green Park Interim & Executive Search, puts the question of digital literacy at Board level under the spotlight and shares findings from the ‘Refreshing the Board for the Digital Era’ study. (more…)

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INTERNATIONAL & CROSS-BORDER 2014

International & Cross-Border – July 2014

In this report, we aim to answer the big questions of international retail, the hows and the whys of moving into new markets, adapting to new customers and setting up logistics that work. We hear from retailers and share learning from a range of industry experts. As always, we do so through the prism of our six regular features, on interface & design, merchandising, cross-channel experience, logistics, strategy framework and customer engagement. (more…)

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InternetRetailing Procurement Guide 2014

Procurement Guide 2014

Welcome to Internet Retailing’s third annual Procurement Guide. It’s one of our key publications of the year, in which we consider the state of the market within different retail disciplines and look ahead to where these disciplines might be taking the industry. (more…)

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Payment and Fraud – May 2014

In this special report, we assess how the demand for convenience extends to perhaps the most challenging areas of online retail: payment and fraud. For customers who have browsed via their mobile, an in-store tablet computer or from their PC at work, want to pay via that device – or via any other of their devices – in a way that will be at the same time easy, fast, and secure. (more…)

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InternetRetailing Magazine – May 2014, Volume 8, Issue 4

In this issue of Internet Retailing, we take a look at how issues of location in terms of space and place is altering as the high street, shopping centres, consumers and retailers move towards an omnichannel reality. Robin Phillips, Director of Ecommerce at  Waitrose, speaks to Emma Herrod about the phenomenal growth of the grocer’s online business and the launch of its dedicated wine site. (more…)

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B2B Research Report – May 2014

B2B businesses are beginning to explore the possibilities of digitally enabled business. Increasingly, the B2B community is both employing techniques borrowed from the B2C sector, and finding new and innovative ways to use digital technologies leading to a profound effect on the supply chain including manufacturers, wholesalers and channel partners, logistics companies, retailers and, yes, customers and consumers of all stripes. What this means to the way we conduct business in the years ahead is as yet unclear, which is the principal reason why Internet Retailing’s latest research report focuses squarely on the B2B sector. (more…)

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Top 500 Report

UK Top 500 Footprint – March 2014

InternetRetailing is mapping the multichannel ecosystem – retailers, suppliers and people – starting with our Top500 retailer ‘Footprint’ and feature lounge at the InternetRetailing Expo and we want you to be involved. See the most recent IRUK reports by clicking the link below. (more…)

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Returns Research Report 2014

Returns Research Briefing – March 2014

How important is data and analytics to managing and improving the returns process? What role will third party collection points play in the future of returns? Why is efficient returns processing so vital and what can it contribute to the bottom line? How effective are reviews in preventing or reducing returns rates? This year we’ll be looking at how the returns landscape has developed, exploring current challenges and revealing best practice case studies. (more…)

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